Homecenter Anmeldelser 

Terrible Logistics - I ordered a dining bench and two bar stools. The delivery date in the system was for the bench to come of the 7th and the stools to come on the 8th. On the 6th, whilst I'm at work the delivery driver explains he's at my house, in a panic I arrange for someone to go to my home and let them in. When I get home the other two items had somehow arrived, still packed and unassembled and left recklessly outside my place. I wasn't even aware. It was a logistical nightmare. Stick with IKEA and Amazon because the logistics are organized and you're life will be easier.

Disappointed with Home Centre’s Mattress Delivery Service

I had a very disappointing experience with Home Centre’s mattress delivery. After purchasing a mattress worth QAR 2,659, I was told it would be delivered within 5 days and within a time window of 03:00 to 18:00. However, not only did the delivery not happen within that timeframe, but I also received no communication from the team.

By 18:00, I had to call the call center myself to inquire about the status. Mr. Mohammed from the call center reassured me that the delivery would happen soon and not to worry. Unfortunately, I was made to wait until after 20:00 before the delivery driver finally called, saying it would take another 30–40 minutes to arrive.

This level of service is highly unprofessional and unethical. I understand that delays can happen, but proper communication is crucial. Customers should not have to chase down updates or be left in the dark all day. Due to the poor handling and lack of courtesy, I told the delivery driver to return the items and requested a full refund.

Home Centre needs to seriously reconsider how they manage their deliveries and customer communication. This experience was unacceptable, and I hope others are spared such frustration.

I recently ordered a TV unit from your company, and I am extremely disappointed with the installation service provided. The team sent to fix the unit clearly lacked experience — not only did they damage my wall, but the alignment of the table was completely off. I had to repeatedly point out that the unit was not straight, which was frustrating and unacceptable.
This level of service does not meet professional standards, and I expect immediate action to address the issue.
Wasted my 2 and half hr for nothing just damaged my new home wall.

Pésimo servicio no lo recomiendo para comprar maderas y servicio de corte tiene que disponer de 4 a 5 horas para ser atendido

Got lot of furniture from Home Centre but not worth it. Leather sofa warranty of 2 years but started pealing off within 1 year 2 months. Bed are so delicate that head board broke while just moving while cleaning.
Quality is very bad and disappointing.

Ahora el sistema dice que el 10 de julio fue entregado mi paquete y este en realidad no me ha llegado.
Donde reclamo mi paquete o quien me responde por él o su valor.

Very bad no one take any thing from them i by before one week online now the told me not stock and before have 5 stock i see I will never again by any thing no responsibility

My package was delivered, but my item was not in there, so I was delivered an empty box. I have been contacting the customer support line for 3 months, and have been told they are looking into this, and that they cannot give me a refund.

Absolute mess of a Company.
Placed an order, got an expected delivery date for 5 days later. Here I am 12 days later, still being told to wait 48 hours to know the status of the delivery.

The customer care has a written script - "Sir I have escalated the issue to the logistics team. We will get back to you within 24-28 hours. Sorry for the delay"

If I had a dollar for every time I heard someone from their team say sorry in the 100+ minutes I have spent talking to them over the 5+ calls, I would probably be able to place another order. But alas, all we can do is suffer under capitalism.

Mr. Rijesh from Dalma mall home centre. He has done the excellent customer service and care the customer as good and guided in good.

Llevo comprando varios años y mis compras han sido satisfactorias.

I rated them one because no zero,
Extremely Disappointed with Home Centre UAE Delivery Service
I had one of the worst experiences with Home Centre UAE's delivery service. They gave me a delivery slot and asked me to stay home, which I did — waiting for over 6 hours with no proper updates. After wasting half my day, they finally called late in the evening to casually ask if I still want the item delivered or should they bring it tomorrow. Are you serious?
This is completely unprofessional. Not only did they fail to deliver on time, but they also showed zero respect for the customer's time. No apology, no proactive communication — just lies, delays, and confusion.
This kind of service is unacceptable. If you value your time and peace of mind, I would seriously think twice before ordering from them. Very disappointed and will not be shopping with them again.

Cobran por cada cosa que pides un flete diferente y todo llega al mismo tiempo se demoran más que cuando pido de china y de china no me cobran envío

Me llegó el producto incompleto

Compré una silla gamer que se suponía que iba a venir con tornillos para ensamblarla, no llegaron así que llamé, me dijeron que me iban a volver a llamar en 2 días, no llamaron, luego volví a llamar y dijeron que tocaba haber hecho una solicitud, asi que la hice y me dijeron que me iban a mandar un correo pidiendo unas cosas y luego dijeron que iban a responder ese correo en 8 días hábiles, que servicio tan lento, a este paso cuándo voy a poder armar la silla? NO compren en Homecenter

super pesimo

1-Star Review
I had a disappointing experience with Home Center after purchasing a 2-piece 3-seater sofa set for AED 3,845.60. On delivery, one piece had a fabric cut and the sponge was out of place. They replaced the damaged fabric but dismissed the sponge issue, claiming it would settle in a week which never happened.

Later, both sofas showed the same defect. They sent a quality inspector, but two days later I was told it’s “normal” and nothing would be done despite clear video evidence of the issues. Fixing a brand-new sofa is unacceptable.

Due to their poor response and refusal to resolve the matter, I have escalated the issue to Consumer Rights at DET. Extremely disappointed with the quality and after-sales service. Not recommended.

Worst customer service ever. Had a damaged item delivered and after three weeks of phoning and e mails, promises by the so called manager, I’m still battling. Very disappointing. Even the drivers are rude and non responsive

Muy bonito y de todo
Pero que servicio tan pésimo

Compre un mueble en línea porque estoy fuera del país

Reportaron que ya había llegado el mueble y nunca llegó
Puse el pqr y responden era que nunca llego porque no tenian en stock, como si fuera poco llega un correo diciendo que me pueden entregar otro mueble y que solo asumen el 20% adicional de un nuevo mueble

Acepte porque me encuentro fuera del país

Y me acaba de llegar un correo con un cupón de devolución de dinero

Pero yo también había pagado la instalación del mueble y este monto no me lo devolvieron

Necesito ayuda de alguien ...... Homecenter

I had a very bad experience with their staff and lying to customers. I don't recommend this store to anyone.

Absolutely terrible service! I strongly advise against purchasing anything from them—especially furniture. Once they’ve taken your payment, they simply stop caring. Completely unprofessional and irresponsible.