Homecenter Anmeldelser 

There is zero customer service post sale. Ive been waiting for furniture for a month, no delivery, apparently I can't cancel my order because the warehouse have it. But homecentre can't do anything even though they have my payment. Abysmal. I will log a complaint with the chamber of commerce. You can do this via the government portal. Its the equivalent of trading standards in the uk. I recommend this avenue for resolution, calling homecentre is pointless, thats if you get through.

No compren instalación con ellos me hicieron quedar todo el día en la vivienda esperando una instalación que jamás llegó de una puerta de un BAÑO el servicio de servicio al cliente es pésimo

I have no words to express the experience I had with this store and its support. I wish I had read reviews from other users here before.

I had ordered some pieces of furniture from them. They were delivered as scheduled, but the color of the furniture (in my case wardrobe) is different from the one displayed one the website - much darker then published. So from day 2 i requested this to be returned, calling support. The furniture is still boxed (not installed) - all they had to do was come pick it up. For the past 2 weeks I had like 8 calls with them, sent them pictures of the boxes by whatsapp as requested, each time they promising to call back that day or maximum next day with resolution. I received exactly ZERO calls back from them.

I requested to talk with manager, they refuse to transfer the call. And yesterday, after 14 days from delivery, they even had the audacity to say that any returns should be processed within 14 days of delivery, and that i missed that period.. by who's fault as as they have done nothing since i started requesting this return.

At this point I am glad i did not place more orders with them as i was in full apartment furnishing.

I would recommend all users to not bother calling them more than once as they will not get anything sorted out. Simply raise a complaint with the Consumer Protection Authority and move on, otherwise there is nothing sorted from HomeCenter

Unfortunately, my shopping experience was quite frustrating. I spent nearly an entire day trying to complete my order due to frequent issues with Homecentre website, which collapsed repeatedly. Additionally, I found it impossible to modify my address during the process. To make matters worse, when I finally reached the payment stage, I discovered that I could not use Apple Pay since it was only available for Safari users, while I was using Chrome.

A couple of days later, I received an email stating that one of my items had shipped; however, I never received it. The second item did arrive, but when I reached out to homecentre support team for assistance, I was transferred between representatives multiple times without resolution. Ultimately, they were unable to locate my order in the system, leaving me feeling quite frustrated after spending nearly 500 AED on a broken bookend.

Total desastre. Stay away from this company

Extremely poor customer service.

They rely on their brand name and reputation, which is exactly why post-sale service and delivery experience seem to be completely neglected.

I have been following up on my delivery for three days, and it is still unresolved. Previously, they lost my order, and it was delivered one week late with no proper explanation.

What’s most disappointing is the lack of communication. No one takes ownership, no one calls back with updates, and customers are left to chase endlessly while staff continue as usual.

Very frustrating experience and highly disappointing support.

No ayudan con simples preguntas/respuestas. Muy tranquilos e irresponsables.....cria fama y échate a dormir, es lo que parece el lema de esta institución. No recomiendo para nada comprar ahí.,

Pésima la atención de los asesores de pasillos, reullen al cliente que desea asesoría o pregunta de un producto. Mal genio de las damas que atienden en las cajas registradoras. No lo recomiendo.

Customer service poor and delivery worst. My husband waiting until this time 1035 evening (14 Dec 25) ,1137pm still not yet come, They keep my husband wait, super worst. Still waiting, No system. After sold out the items, no follow up and do not even check if has been delivered the timings as agreed. I have noticed all customers same review written. We bought City Center Home Center, we trusted the person assisted us that promised to deliver on time.

After i paid for the mattress i found that they wrote (item can not be returned or exchanged)
They never mention this before payment…This scammers attitude is very weird and not normal for a big brand like Home Center.

Only after receiving the purchase (Mattress) i understood why they did this…the mattress has manufacturing defaults and apparently they will not return or exchange…i filed a complaint and will update the comment later.
But even though they change it, this scammers attitude needs to be changed

Pathetic service. Always a delayed delivery and when delivered item woll have an issue or defect which if contacted the customer service they will ask us to bring there which creates additional expense to the customer. Once item received they will least care about the delivery they will put it in pending and we get replaced item after many days. Happened so many times.

If there were the option 0 star I would have selected it. Unprofesional delivery service. They installed a cabinet in our washroom and they scratched the whole floor and left it like this before leaving.

The worst customer care and delivery company i have ever experienced

Everything is wrong, the worst experience ever, the customer service is the worst the management is the worst, I bought a safe box, it took 3 weeks to deliver after many followups, staff delivering had no idea how to use it, after 100 calls to customer care nothing was done, however it has 2 yeats of warranty after 2 official complains to MOCI they tried to make action,it took 4 months to fight, very unprofessional management the worst place you can make a purchase from. Till now the issue is pending

After having placed an order on the 13th November for a bed, mattress and bedside table the delivery never arrived. I phoned Home Centre on 5 separate occasions to see when my order was arriving and I was told ‘the products are damaged in transit so we did not delivery them’ to then being told ‘the products are still in the warehouse’ to finally being told ‘the other customer service representatives lied to you, the products were never in stock and so you need to cancel your order’. Home Centre’s own representative had accused his colleagues of lying to me to cover up the company’s ineptitude.

The whole process has been completely and utterly unprofessional and I would stay well away from Home Centre and in particular the Online orders and customer service. It has been a disgrace. You are much better off spending slightly more money elsewhere but being guaranteed delivery and better customer care than with these time wasters.

Hice una compra online de un AC por dos millones de pesos, prometían entrega en dos días, ya van dos semanas y todavía no nos han traido nada. En el sitio web no tienen un solo número de reclamo, solo la función de rastrear el pedido que ya han reagendado la entrega innumerables veces. La última, mandaron un email, avisando de una entrega fallida que nunca hicieron

Worst customer service. I won’t ever use them again. I Ordered a mattress online for guests coming to stay it was booked for delivery but never arrived , I received no notification to say it wouldn’t arrive on that scheduled delivery date. I contacted customer service at least 10 times and every day I would get told sorry no up date we will call you tomorrow to let you know why it’s never been delivered, no one ever called back or could give me a reason to why it didn’t arrive. I thought it was just the quality of their stuff that was poor but their customer service skills are even worse!!

La verdad Decepcionado de tan pésimo servicio, pagué un servicio de instalación de una puerta de madera para que el técnico fuera a tomar las medidas para la instalación de la puerta, resulta que el técnico nunca apareció, además no llaman le toca al cliente llamar, después que quedaron mal me dicen que van a reprogramar el servicio 16 días después, la verdad pésimo servicio, les recomiendo a las personas que vayan a sacar algún servicio con Homecenter no lo hagan pésimo servicio por mi, los califico con un cero, tengan cuidado así funciona Homecenter Suba.

Compre Online un comedor de 4 puestos y los que los trajeron no lo querian subir ., por fin que como favor subio uno de ellos el mas joven y en un descuido mio me robo mis audifonos de mi Iphone.,Soy una persona de 66 anos y el servicio al cliente tiene horarios y me toca esperar que sea entre semana para poder hablar.

I had a terrible experience with this store. I bought a mattress and a bed because the items looked good in the showroom, but what I received was completely different and of much lower quality.

When I tried to return them, the store refused. They said the bed cannot be returned because it was already opened and assembled, even though I only assembled it to check the product. They told me only the mattress can be returned since it was still sealed in plastic—but even then, I would have to pay an extra 300 dirhams just to return it.

This means I am stuck with a bed I cannot use and a mattress I have to pay to return. I’m losing money with nothing in exchange.

Customer support was also unhelpful. Instead of solving the issue, they kept pushing for more payments. They told me that if I want a refund, I must keep going back to the store and “ask” for it again and again.

Overall, this company is unreliable. The products you see in the store are not what you receive, the quality is poor, and once they take your money, they don’t care about customer service. Be very careful before buying from them.