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Homebase - St Albans Anmeldelser 

77
•
TrustScore 4 av 5

4,0

Oppussingsforretning
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Beliggenhet

Bytt filial

Alban Park, Hatfield Rd, Al4 0JJ St Albans, Hertfordshire, GB

•
0345 646 3230

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 1 av 5 stjerner

Was meant to click and collect. Never received the email saying it was ready to collect. Then received an email saying thank you for picking up your order. Which I had not done. Long story short, no p... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

We were very impressed with both of the young men who assisted us on our visit to your shop. The first one was very welcoming and informative and pointed us in the right direction. The second one in t... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

I was looking for a couple of things in the gardening department. The young Lady that I approached was very helpful and while your store didn’t have what I wanted, she made some suggestions that I cou... Vis mer

Vurdert til 5 av 5 stjerner

The people in store were amazing. The click and collect software wasn’t working for them so they had to think on their feet to locate my order and the lady was positive despite working under pressure.... Vis mer

Informasjon om virksomheten

  1. Oppussingsforretning
  2. Baderomsforhandlere
  3. Gjør-det-selv-butikk
  4. Møbelbutikk
  5. Hagesenter
  6. Kjøkkenforhandler

Om Homebase - St Albans

Skrevet av virksomheten

Shop Sale Shop our Kitchen Range Shop Paint & decorating CONTACT US

Homebase

Skrevet av virksomheten

All your home needs
We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest

Kontaktopplysninger

  • Alban Park, Hatfield Rd, Al4 0JJ, St Albans, Hertfordshire, Storbritannia

  • 0345 646 3230

4,0

Bra

TrustScore 4 av 5

77 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ber kundene om å skrive anmeldelser

Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative

Har svart på 33 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av én måned

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,0

Alle anmeldelser

(77)

616 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon
Vurdert til 1 av 5 stjerner

Was meant to click and collect

Was meant to click and collect. Never received the email saying it was ready to collect. Then received an email saying thank you for picking up your order. Which I had not done. Long story short, no paddling pool for the grandchildren and a drawn out process to possibly get a refund. Not worth the hassle.

23. juni 2026
Anmeldelse skrevet uten oppfordring
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Svar fra Homebase - St Albans

Hi Susan, 
Thank you for your feedback. 
I’m pleased we’ve had the opportunity to look into this further and take the appropriate steps to resolve the matter.  I’ve also followed up with you directly via email regarding your click-and-collect order that you did not receive. 
I appreciate that your original experience was frustrating and not what we would have wanted, but I’m grateful you gave us the opportunity to put things right. 
Your feedback has been really valuable in helping us understand where we can improve and I'll make sure the right learnings are shared with the relevant team. 
Thank you again for your patience and for working with us while we resolved this. 

Best wishes, 
Christian 
Customer Care Team 
Homebase

Vurdert til 5 av 5 stjerner

Very friendly support staff on picking…

Very friendly support staff on picking up my order.

1. juni 2026
Logoen til Homebase - St Albans

Svar fra Homebase - St Albans

Hi S Karia,

Thank you for taking the time to leave such a fantastic review.

It's great to hear that you had a positive experience with us and that we were able to provide the level of service you expected.

Feedback like this means a lot to the team, and I'll make sure your comments are shared with those involved.

Thank you for choosing us, and we look forward to helping you again in the future.

Best Wishes
Jonathan
Homebase Customer Recovery Team | Head Office

Vurdert til 1 av 5 stjerner

Wasn't aware (make sure you read the…

Wasn't aware (make sure you read the small print) homebase is in administration. They refuse to refund money on any item bought on click & Collect. Disgraceful way to treat customers. Would never return.!

28. november 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 3 av 5 stjerner

The first time I went to store the…

The first time I went to store the staff were very helpfull but this time I felt a reluctance to help me to the car

16. oktober 2024
Anmeldelse skrevet uten oppfordring
Logoen til Homebase - St Albans

Svar fra Homebase - St Albans

Hi Miss Ferreira,

We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.

Thanks,
Team Homebase

Vurdert til 5 av 5 stjerner

Excellent Click & Collect

Mower was waiting for me at Customer Service. Just gave my name and package was handed over. Excellent service.
Let's hope the mower works as well!

29. september 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Picked up my sink easily

Picked up my sink easily, helpful staff put it in my trolley. Offered help to getting it in the car but I was alright on my own
Simple process, very easy

23. september 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 4 av 5 stjerner

Click and collect worked really well…

Click and collect worked really well both online and store. Only issue I had was when had popped in to buy a few days before, the 160 shown as in stock online all turned out to be on a unopened securely wrapped pallet round the back while only a few torn half empty bags remained in the store itself. The same was true of most of the compost etc. area which was a complete mess. So poor start in trying to buy but, to be fair, fully remedied by the click and click thereafter.

9. september 2024
Anmeldelse skrevet uten oppfordring

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.

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