All three bags of compost that I ordered were split and held together by thick black tape. I should have returned the order to the store particularly as one bag was significantly lighter but I didn’t... Vis mer
Beliggenhet
Bytt filialSittingbourne Retail Park, Mill Way, ME10 2XD Sittingbourne, Kent, GB
•Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
The assistant at the collection point was extremely helpful. I needed top soil in addition to the planter that I ordered for collection. The assistan loaded the trolley and took it to my car and off... Vis mer
The worst customer service I have ever had. Rude and unprofessional disrespectful and uncaring staff I have ever come across. Paid for item online as stated two in stock traveled for 45mins to colle... Vis mer
Customer service staff Alison and Cheryl . They allowed me to take a put together flat pack stackable shoe shelf that was on display. I am incapable of putting flat packs together so am very gratef... Vis mer
Informasjon om virksomheten
Om Homebase - Sittingbourne
Skrevet av virksomheten
Homebase
Skrevet av virksomheten

- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Kontaktopplysninger
Sittingbourne Retail Park, Mill Way, ME10 2XD, Sittingbourne, Kent, Storbritannia
- 0345 640 7178
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 18 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av to uker
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Full refund
All three bags of compost that I ordered were split and held together by thick black tape. I should have returned the order to the store particularly as one bag was significantly lighter but I didn’t have time. I complained online, sent a photograph of the damage, and received a full refund.
The assistant at the collection point…
The assistant at the collection point was extremely helpful. I needed top soil in addition to the planter that I ordered for collection. The assistan loaded the trolley and took it to my car and offloaded everything into the boot of my car.
Just for your info - on the last two orders that I have placed for collection I have received my order conformation email, but not an email saying that the order is ready for collection.
The worst customer service I have ever…
The worst customer service I have ever had. Rude and unprofessional disrespectful and uncaring staff I have ever come across.
Paid for item online as stated two in stock traveled for 45mins to collect to be told they are giving me an ex display item still covered in dust and visible marks and scratches with no discount or even an apology.
Once I got item home I realised there were parts missing and they have basically said oh well there’s nothing we can do.
Quick and efficient and friendly enough
Quick and efficient and friendly enough
amazing service
amazing service, lovely with my baby (and made a possibly very stressful situation very much NOT stressful!) AND the lady that helped us caught that our cube inserts were the wrong size and swapped them out for us without a fuss. brill experience - 10/10!
I hand a very helpful employee named…
I hand a very helpful employee named Alison!
She made everything very easy for us.
Our sales advisor was unbelievably…
Our sales advisor was unbelievably helpful and went out of his way to find what we needed!!
Joe went above and beyond in help in…
Joe went above and beyond in help in are search for metal plates and not only did she help us locate the items in question. She gave us experience being friendly and helpful 10/10 would recommend her. And will be coming back again
Great customer service
Great customer service. I had a faulty lawn mower gave proof of purchase and it was replaced as it was still in the guarantee period.
Great help today in store at…Sittingbourne
Great help today in store at Sittingbourne Kent
Was helped by a great member of staff called Marshall
He carried a very bulky box all the way to my car & lifted it in also
A very polite helpful young lad
Thank you Lee and Chris
Big shout out and thank you to Lee and Chris on the paint mixing desk at the Sittingbourne branch. Fab guys, very helpful and kept their cool in the midst of the mayhem. Thanks too to Trish, the lovely lady that served us with a smile. Well done team Homebase! 👏
Jo and Jordan on click and collect were…
Jo and Jordan on click and collect were very helpful with products I had ordered and a de humidifier as an extra purchase.
Jordan also helped carry the large items to the car
Credit to the store
Excellent Customer Services
Alana from the Sittingbourne store went above and beyond for me on 30/10/24 I wanted a black extendable curtain pole - Sittingbourne didn't have one (654340)
She arranged for one of her colleagues to collect from the Maidstone store on her way onto work today 31/10/24. Thank You Alana
Click and collect
Click and collect is always so quick and easy. Choose in the comfort of your home then pop in and out in minutes. And today Jo helped me get the stuff back to my car.
Thank you
Great customer service
Needed to swap some paint (wrong colour) and couldn't find the receipt. Jolanda was really helpful. Great customer service.
Had an issue with a lawnmower mid way…
Had an issue with a lawnmower mid way through mowing the grass. Went into store and Richard sorted the issue out in moments. Excellent customer service .
Helpful
Such great staff, helpful to a fault and product knowledgable as well. We definitely shop there again.
Very helpful and friendly staff I was…
Very helpful and friendly staff I was served by Jolander couldn’t do anything else to help
Friendly staff
Friendly staff and very helpful the guy I saw helped me find the items I was looking for . Very satisfied
The best Service ever
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.







