I picked up a box of tiles and when I unwrapped and opened them 12 of them were broken and chipped.The box had fragile tape wrapped around it but someone obviously didn't take heed. On returning the h... Vis mer
Selskapet har svart
Unit 1, Oldbury Green Retail Park, Oldbury Ringway, B69 3DD Warley, West Midlands, GB
•Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
I picked up a box of tiles and when I unwrapped and opened them 12 of them were broken and chipped.The box had fragile tape wrapped around it but someone obviously didn't take heed. On returning the h... Vis mer
Selskapet har svart
We went into the shop to get advice about a new kitchen. We had a limited budget and were expecting not to be able to afford anything! We were pleasantly surprised that they had kitchens within our b... Vis mer
My experience was great as my toddler had unfortunately had an accident in store and I wanted to clean up. Two lovely ladies assisted me and took care of it for me, they were so kind and understandi... Vis mer
I was very disappointed with the customer service I received. I ordered 2 expensive shelving units which were delivered to me a day before a party at my house. One of the units turned out damaged wit... Vis mer
Selskapet har svart
Skrevet av virksomheten
Skrevet av virksomheten

Unit 1, Oldbury Green Retail Park, Oldbury Ringway, B69 3DD, Warley, West Midlands, Storbritannia
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 47 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av to uker
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Very polite member of staff excellent customer service
We find the staff very helpful and friendly.
Also Homebase have some great deals …
Absolute service with a smile 😃
Kerry was amazing and made our experience a great one.
Staff very friendly and helpful. Found what i needed with little bother. I was served by Tanveer and she was very polite and nothing was too much trouble.
Asked a gentleman sweeping outside a question he happily went to find the answer, even brought us a trolley to use.
Sam on the till was also very helpful and polite.

Svar fra Homebase - Oldbury
Kerry in the Oldbury branch was very friendly and efficient, worth going back just to chat with her. Excellent service!
Customer Service was excellent even though order was not completely fulfilled. Staff very pleasant and helpful.
Great service very friendly and helpful staff. Great experience
Had a good range of items i was loooking for, happy and helpful staff, thanks to tanveer for the speedy service!
Wayne at Homebase, Oldbury in kitchens/Bathrooms was absolutely brilliant; affable, professional and attentive. Great customer service. Thank you. Wayne.
Shopped at homebase Oldbury and was served by Kerry. I made a mistake on a click and collect order and Kerry sorted it out no problem. She went and found me a trolley without me asking as the items were bulky and even loaded it. I thought I'd have hassle explaining my mistake and trying to get what I needed, but she made the experience hassle free. Very friendly and helpful, thank you
I brought a bag of wood logs for my patio fire, it was so easy to look up on Homebase’s site to see what I wanted & check they were in stock, I paid online which is secure on their site as I have done so many times, then they send an Email to confirm the goods & later on send a text so you can go pick it up . It’s so easy & safe, I feel 100/% happy using my card .
Lady at the customer service desk was extremely rude! She would benefit from customer service training,

Svar fra Homebase - Oldbury
I went to oldbury homebase today to return a faulty karcher k3 which had decided to stop working after the 4th wash,I spoke to a very hard working lady at customer services who was trying her best to sort out about two or three other customers at the same time,called kerry ,who couldn't help enough with my problem.everything was sorted within minutes of my arrival,god bless kerry because if it wasn't for her the shop would go under to be honest because no one else seemed interested in anyone's complaints,
I was served by Kerry she was very polite an cheerful an the service was fantastic,if it wasn’t for her I wouldn’t use oldbury homebase
Bought a beautiful rug in the sale, Theresa who served me at the Oldbury store was very pleasant and polite.
Easy purchase. Served quickly, best way to shop
Theresa and Kerry Helped me with my purchases and they was very helpful and kind. Great staff at the Oldbury branch. Look forward to going there again.
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.