After waiting about 15 minutes for a member of staff to come to customer services to collect my order it was all fine Chairs are good
Beliggenhet
Bytt filialPark Farm Retail Park, Park Farm Road, CT19 5FJ Folkestone, Kent, GB
•Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Absolutely disgusted. I took my mother to this store the other day to help her pick out some new flowers for her garden for the winter months and never in my life have I seen such an appalling, un... Vis mer
Selskapet har svart
Amazing helpful staff in Folkestone Park Farm Store - they allowed me to collect a free storage pallet and even carried it/helped to fit it into my car - all for free. Thank you to Sammy.
Had to purchase some new pieces for my kitchen that I purchased 2 years ago from Homebase. I had damage due to an oven fire. Reece James went above and beyond trying to help me resolve this situation,... Vis mer
Informasjon om virksomheten
Om Homebase - Folkestone
Skrevet av virksomheten
Homebase
Skrevet av virksomheten
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Kontaktopplysninger
Park Farm Retail Park, Park Farm Road, CT19 5FJ, Folkestone, Kent, Storbritannia
- 0345 646 3834
4,3
Enestående
102 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 45 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av to uker
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Arrogant woman on customer service…
Arrogant woman on customer service till. Gave disgusting looks at my family, unhelpful and ignorant when serving us. She needs to reevaluate working in customer service as she clearly doesn’t want to be there.
15. februar 2024
Anmeldelse skrevet uten oppfordring
Svar fra Homebase - Folkestone
Hi there,
Thank you for taking the time to leave a review, we're sorry that there has been issues with the customer service you received in store. We have highlighted this with store to look into further.
Kind Regards
Team Homebase
Ordered on line pick up very easy
15. februar 2024
Anmeldelse skrevet uten oppfordring
Successful end to a long search.
Ordered on line . The only place that had the right size mat for my location. It came on time via
Yodel, and is now in place. I had been searching for such a mat for ages.
9. februar 2024
Brilliant selection of plants
9. februar 2024
Anmeldelse skrevet uten oppfordring
A smiling face and a prompt action
A smiling face and a prompt action in getting my order
6. februar 2024
Anmeldelse skrevet uten oppfordring
A helpful employee would have been nice…
A helpful employee would have been nice as the one we had acted as though he really didn’t want to be there.
He was curt and offered no suggestion as to the colours we were choosing to mix. We came away wondering if there was an alternative place to go in the future. Come on Folkestone you can do better than that!
6. februar 2024
Anmeldelse skrevet uten oppfordring
Svar fra Homebase - Folkestone
Hi Irene,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.
Many Thanks,
Team Homebase
Excellent service
Thank you for excellent service with this order. I mistakenly ordered large grey storage cubes which don’t fit into the compact cube I ordered. This was spotted by Anita at the Folkestone store who called me to check. She was absolutely brilliant and while I was driving using hands-free she talked me through the options on storage that would fit the unit and we decided beige/taupe boxes would be best. She reserved the stock for me and on my arrival she processed the exchange while I selected addition shelving so I did not need a refund. I am delighted with my purchases and feel I got a better solution thanks to Anita. Please pass on my thanks to her and let her manager know she’s a star.
27. januar 2024
Great service
Great service, would highly recommend. Staff were very helpful
23. januar 2024
Anmeldelse skrevet uten oppfordring
Available for pick up on arrival
Available for pick up on arrival. Staff pleasant and helpful
13. januar 2024
Anmeldelse skrevet uten oppfordring
The Janet Hyder
The Janet Hyder, honest, professional, friendly, helpful and makde all experience quick and easy
9. januar 2024
Anmeldelse skrevet uten oppfordring
Very quick service and pleased to a…
Very quick service and pleased to a polite colouge to get help with loading product into my car
7. januar 2024
Anmeldelse skrevet uten oppfordring
Really friendly staff
Really friendly staff, fast service and helped me to the car without me even needing to ask ... thank you Folkestone
30. desember 2023
Anmeldelse skrevet uten oppfordring
Very easy to use system
Very easy to use system, the lady that served me was awesome and the product was great. Thank you
29. desember 2023
Anmeldelse skrevet uten oppfordring
Excellent service
Placed the order late at night, it arrived by 8am the next day and was ready to pick up, excellent service!
28. desember 2023
Anmeldelse skrevet uten oppfordring
Svar fra Homebase - Folkestone
Hi Wendy,
Thanks for the great feedback! So pleased to hear you had a quick and speedy experience! Hope to see you again soon 😊
Team Homebase
Svar fra Homebase - Folkestone
Hi Jayne,
Thanks for the great feedback, we hope to see you shopping with us again soon 
Team Homebase
Collected within an hour of ordering
Collected within an hour of ordering. Friendly helpful staff 5*
12. desember 2023
Anmeldelse skrevet uten oppfordring
Svar fra Homebase - Folkestone
Hi Jayne,
Thanks for the great feedback, we hope to see you shopping with us again soon 
Team Homebase
Svar fra Homebase - Folkestone
Hi Mr,
Thanks for the great feedback, we hope to see you shopping with us again soon!
Team Homebase
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