The click & collect area wasn't well signposted and, once we'd got a trolley from outside the store, there wasn't much room to move the box off the counter onto the trolley due to various obstacles... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Fantastic help at 5pm 15 December Homebase Bracknell at Dulux paint section by Emmanuel and Gweneth both went over and above to help me find my way through the nightmare of Dulux paint choices , num... Vis mer
Selskapet har svart
What can I say... No on a serious note, Doug Stephens at the Bracknell branch was very helpful, listened to our needs/requirements and gave us some good advise. He wasn't pushing, because if he d... Vis mer
I had been looking around several stores likes of B&Q, Wickes but the moment I stepped in Homebase Claire asked me if she can help me, she spent hours in putting up the right order as needed by me in... Vis mer
Informasjon om virksomheten
Om Homebase - Bracknell
Skrevet av virksomheten
Homebase
Skrevet av virksomheten
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Kontaktopplysninger
Wokingham Road, RG42 1NB, Bracknell, Berkshire, Storbritannia
- 0345 640 7497
4,3
Enestående
125 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 43 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av to uker
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Really efficient and friendly
Really efficient and friendly
24. mars 2024
Anmeldelse skrevet uten oppfordring
Friendly staff
Friendly staff, chatted , very welcoming , showed me to where what i was looking for , good price too.
20. mars 2024
Anmeldelse skrevet uten oppfordring
Great Staff good Web site the last of…
Great Staff good Web site the last of the Home shopping DIY ...garden stores .Price better than Band Q.
7. mars 2024
Anmeldelse skrevet uten oppfordring
Ignored by checkout staff as she…
Ignored by checkout staff as she gossiped with a customer
4. mars 2024
Anmeldelse skrevet uten oppfordring
Svar fra Homebase - Bracknell
Hi Frankie,
We’re sorry you’ve had a disappointing experience with your click and collect. We appreciate you bringing this to our attention and will share your review with the store.
Thanks,
Team Homebase
Very easy and smooth transaction
2. februar 2024
Anmeldelse skrevet uten oppfordring
Click and collect ready in under an…
Click and collect ready in under an hour, all prepped on a trolley. Simple and efficient, walk in and walk out.
1. februar 2024
Anmeldelse skrevet uten oppfordring
Seamless
Seamless - fast notification and order complete.
23. januar 2024
Anmeldelse skrevet uten oppfordring
Very impressive service
I ordered delivery two boxes of Christmas tree baubles by mistake and a Christmas tree which came without a stand.
The local Homebase refunded the second box of baubles and replaced the Christmas tree on the spot - no quibles, no forms to sign - excellent service and very impressed
15. desember 2023
Svar fra Homebase - Bracknell
Hi FrankP,
Thanks for the great feedback, we hope to see you shopping with us again soon 
Team Homebase
Fantastic help at 5pm 15 December…
Fantastic help at 5pm 15 December Homebase Bracknell at Dulux paint section by Emmanuel and Gweneth both went over and above to help me find my way through the nightmare of Dulux paint choices , numbers V names Sheen v matt agggh !!! Thanks to both .
15. desember 2023
Anmeldelse skrevet uten oppfordring
Svar fra Homebase - Bracknell
Hi Consumer,
Thanks for the great feedback, we hope to see you shopping with us again soon 
Team Homebase
Stunning
Stunning, just stunning, it's great quality really bushy, it's the best tree I've had and seen
7. desember 2023
Svar fra Homebase - Bracknell
Hi Susan,
Thanks for the great feedback, we hope to see you shopping with us again soon 
Team Homebase
Most grumpy woman to have ever served…
Most grumpy woman to have ever served me! No greeting. I said what I was there for, she said "reference number" I gave it to her and she said my surname then got my item, dumped it down and said "reference no. is on receipt" and walked off.
12. desember 2023
Anmeldelse skrevet uten oppfordring
Svar fra Homebase - Bracknell
Hi Victoria,
Thank you for taking the time to leave us a review, we're sorry that the customer service you received is not to the high standards we hold ourselves to. This has been passed to the store management team to look into further.
Team Homebase
Same day pick up
So easy just ordered on line pick up same day friendly staff so happy with my purchase
4. desember 2023
Svar fra Homebase - Bracknell
Hi TERESA,
Thanks for the great feedback, we hope to see you shopping with us again soon!
Team Homebase
Click and collect not a simple process
I arrived and they said my ordered had already been collected. -incorrect
They then said it was a lamp to collect -incorrect
They couldn’t find the item via their online system check with the provided code, they couldn’t to give me the item. 10min later they then found the item by a manual look in their stock room.
7. desember 2023
Svar fra Homebase - Bracknell
Hi Emma,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store management.
Thanks,
Team Homebase
Homebase, don’t bother.
Having ordered had confirmation and then a second mail to confirm click and collect I arrived and found the item was out of stock. I drove some distance and wasted a lot of time only to be told a vmail had been left, while I was driving of course and could not have the display version either upset daughter…even though no more stock was expected, rude staff manager unavailable but saw him in the store. What a shower.
10. desember 2023
Anmeldelse skrevet uten oppfordring
Svar fra Homebase - Bracknell
Hi Paul,
We’re sorry we haven’t been able to fulfil your order on this occasion. We appreciate you bringing your experience to our attention and will share it with the store.
Thanks,
Team Homebase
Really helpful
Really helpful - I was with my young son and order carried straight to my car.
9. desember 2023
Anmeldelse skrevet uten oppfordring
Svar fra Homebase - Bracknell
Hi Samantha,
Thanks for the great feedback, we hope to see you shopping with us again soon!
Team Homebase
Great click and collect order was very…
Great click and collect order was very quick and the item was just like it said very pleased.
6. desember 2023
Svar fra Homebase - Bracknell
Hi P,
Thanks for the great feedback, we hope to see you shopping with us again soon!
Team Homebase
Well done Homebase
Easy to order online and was ready for collection the following day, (although i actually collected it 3 days later). Staff in store very efficient and polite.
Would use again.
6. desember 2023
Anmeldelse skrevet uten oppfordring
Svar fra Homebase - Bracknell
Hi Bridget,
Thanks for the great feedback, we hope to see you shopping with us again soon!
Team Homebase
Dette er Trustpilot
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Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
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