When we made the order, we were told it would be ready within the hour. We waited until the next day and still hadnt received a ready to collect email. We went to the store anyway and was told they co... Vis mer
Selskapet har svart
Fitzroy Park, Stansted Road, CM23 5PP Bishop's Stortford, Hertfordshire, GB
•Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
When we made the order, we were told it would be ready within the hour. We waited until the next day and still hadnt received a ready to collect email. We went to the store anyway and was told they co... Vis mer
Selskapet har svart
Completely let down on an online order of garden table and chairs by Homebase . Told after delivery date out of stock. Main customer service response directed to branch that had none. Phoned jade at b... Vis mer
Excellent customer service especially from the yard click and collect man who ensured that we were safe and loaded despite having problems loading. He was very helpful. Very pleased. However we were f... Vis mer
Claire at Bishops Stortford branch has been very helpful on both days we visited your store. Once when I took my Dementia brother she showed him kindness and didn’t hurry him. Today I went again wit... Vis mer
Skrevet av virksomheten
Skrevet av virksomheten

Fitzroy Park, Stansted Road, CM23 5PP, Bishop's Stortford, Hertfordshire, Storbritannia
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 51 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av to uker
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
When we made the order, we were told it would be ready within the hour. We waited until the next day and still hadnt received a ready to collect email. We went to the store anyway and was told they couldnt find it. So we had to go and get the item ourselves from the shop floor and bring it to the till for them to then process our online order.

Svar fra Homebase - Bishop�s Stortford
The lady at the collection point was very friendly and helpful. Items ready in seconds
The lady at the check out, Maddy, was so lovely and friendly and made sure we had found everything that we came in for. Thank you !
There was some works taking place at the time in store, during my visit, and so everything was in different locations, which took me a bit longer to find what I needed and some other stuff couldn't find at all. But besides that, the store is making some good changes that in my opinion is great, like the new display for Christmas shoppers. Overall, the staff is always welcoming and nice and the lady at the checkout, Maddy, was so lovely that made me leave the store with a big smile.
Pip was really helpful, searched for the item that I could not find on the shelves to see if it was available or in stores and then went through the process with me to place the order.
Alan was very helpful and knowledgeable and patient with us whilst making a decision on paint colours.
Kevin helped us with choosing the paint we wanted for my room he was clearly very knowledgeable and helpful, the base we needed wasn’t in stock so he showed us many other alternatives and eventually we did choose an colour that was even better.
Claire on till was very friendly and helpful.
Kevin was super friendly and helpful.
Tegan was amazing … we had a little problem with some paint spilling and she was brilliant. So friendly helpful. She even managed to mix some paint that we had mixed back in 2016 !!!!
Wish all customer service was as good as Tegan.
James at homebase was great polite helpful big shout out to James for the help!
The last 2 times I have visited this store I have had excellent customer service.
When you ask a question they actually listen and go the extra mile to see if they can find out.
On this visit I was asking about a bar stool that I couldn't find online. Sadly, it had been discontinued.
David had an amazing knowledge of what was in their warehouse and was extremely helpful. He went out to the back and found 2 of the discontinued bar stools.
I was over the moon!
If only every company gave customer service like this.
Very quick and organised, great to have a strong man to take to the car
Great service.
Very friendly and helpful staff.
Could not have been more efficient.
Lovely friendly staff, and very helpful with collection and helping fit it in my car… well done and thank you
Quick and efficient online service and delivery.

Svar fra Homebase - Bishop�s Stortford
got what I was looking for, served by a lovely lady at the till point called maddy
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.