Hockeydirect Anmeldelser 

Ordered an item back in February, chased weekly no sign of the item and poor excuses.
I would definitely not recommended buying from this company. Don't waste your time

Variety of choices and helpful customer service

This has to be the worst company in business today. I want to go through the timeline as when you say i have had the stick for 3 months that is not quite right
I placed an order for a hockey stick for my son on the 20/11 and paid £30.30 including £6.35 shipping

I received the stick on the 01/12, i gave my son the stick on 25/12 for Xmas. He started to use it when school started 04/01. I contacted Hockey direct when we noticed the stick was damaged on the 27/01 not even 2 months of receiving the stick and just 4 weeks of using the stick. They started to tell me i had to send the stick back so they could assess it. We went back and forth and i sent pictures. My son couldn't use the stick during this time and whilst I was dealing with their very complex return procedure i had to buy him a new stick. I sent the stick back to them on 03/02 and you received it on the 09/02, I had to pay £10 for the postage.

Now they say to me i am not entitled to refund because i have had the stick 3 months that isn't correct if you read the details above.
Then you say i am only entitled to an e-voucher for the stick value £23.95 and not the return postage cost or delivery cost. That means i am out of pocket £16.95 on delivery charges for an item that was faulty. I called them and its terrible their customer service, their arrogance and lack of customer centricty is shocking. Tina didn't care i had to use their stupid evoucher and pay another £6.95 on delivery, most expensive mistake order of my life, what a con. They wont be in business for long, seeing their reviews seems i am not the only one. Tina said its a wooden stick and they break, i said after 4 weeks? 5 uses? she said yes even after that, so beware buying their cheap products as this company wont take care of you, go and buy elsewhere plenty of other good online retailers with better pricing and better customer service. Awful company, terrible service, stay away!

Having purchased some tracksuit pants for a Christmas present the experience I had returning them was unbelievably bad. The email and telephone contact was terrible, the attitude of staff poor, I can't find a positive thing to say.
Having returned the item I was refused a refund as the manufacturers " plastic bag" was not returned, so after a conversation with a very unreasonable chap they returned my item to me!! I find this very odd that they'd clearly prefer not to gain any repeat custom and return items for the sake of a plastic bag? I was told they arrived back to the shop marked but they weren't able to provide photographic evidence and now I have them back I can say they are pristine, so add lies to the list of inadequacies. I have never dealt with such an unprofessional company who need some serious lessons in customer service. There is a reason the rating on trust pilot is so poor I only wish I had read it before I made my purchase but I won't make the same mistake again. The only positive thing being they did return my item!!

I bought loads of stuff including a very expensive hockey stick. Was worried as i had never had experiences buying from these guys. After 4 days i was worried as never got any shipping updates and wrote to customer service. They immediately replied informing the reason for the delay and promised to send out in a day or two as one of the items i wanted hasn't arrived yet. Next i know in a day i got the FedEx tracking no and estimated delivery was on the 25th Nov to Malaysia but the item arrived in just 3 days on the 23rd Nov. Items were well packed and well delivered. Great support and fast response from customer service. I just ordered more from them and waiting for the tracking no. A definite recommended retailer.

Had trouble returning a pair of trainers so reached out to customer service. They were condescending, rude, and completely unhelpful. So that's £80 down the drain. Safe to say I will never order from them again.

Shocking! I ordered a rain jacket from these people. They took the money from my account, told me they were getting my order ready to be shipped. 5 days later they told me that they could not fulfil my order but had already dispatched the rest of the order “which will be delivered to you any time by now”. I didn’t order any other items, just the jacket. I wonder what will turn up! How utterly hopeless and inefficient. They actually asked if I’d like a refund for the jacket they never sent! 😳 “Well, what do you think Sherlock?” I nearly said. Apparently I will be refunded in 7-10 days. They took my money on the first working day after I’d placed the order so it really shouldn’t take that long to refund me. I’ll tell everyone I know in the hockey world how rubbish they are. STEER WELL CLEAR!

The only UK website that stocked the hockey bag we wanted at a reasonable price was this company. I was nearly put off by the terrible reviews but I phoned them and got through on the second attempt. The item was confirmed as being in stock and that it would be sent out straight away and arrive within 2-3 working days. When it didn’t I started to get worried but I phoned, got through straight away and a very pleasant man confirmed the item would be with me any day and sent me the tracking details via email, the item then arrived in 2 days, it was well packaged and in perfect condition.
Very happy and I would use them again!

Ordered hockey trainers,wrong ones sent but a very quick response and then sent the right ones, unfortunately they didn’t fit and I had to send back(at my cost), asked for a refund which was going to take 7-10 days after they accept the return even though payments etc are instant when taking my money,17 days later no refund, after chasing and chasing I finally got my refund. Not a company I’d go back too but only due to a poor returns system. I will say at least my item did arrive unlike other reviews

I purchased some items last Tuesday online and hadn't checked any reviews for the site. By Sunday I still hadn't had any confirmation that the items had been despatched so decided to look at some review sites online and having seen how bad they were began to panic! Admittedly I sent quite a scathing email to the company asking for my order to be cancelled assuming it was a scam site but received one back today saying it couldn't be cancelled because it had been dispatched already. I was totally sceptical and assumed it wasn't going to arrive but sure enough, it arrived today! So it turns out I got my goods, they're exactly what I ordered and all is well!

Brilliant service!

I ordered a new pair of Adidas field hockey trainers, admittedly without first checking any of the reviews for this website. I was really nervous when I saw some of the reviews on here as they were less than positive, and quite recent too.

I can now say, however, that I am so impressed with the service I have received from Hockey Direct. I ordered the shoes late morning on a Thursday and immediately received an email telling me that my order had been received. Much to my surprise, the item arrived by tracked DX the next morning, less than 24 hours later.

I got a decent discount on these shoes, better than I had found anywhere else and they were delivered far earlier than I anticipated. I am so impressed. Thank you Hockey Direct!

Only wish I had looked at trustpilot before buying from them
They only sent my items after three weeks, had to email and ring them.
Pretty sure the goods are fake
This business should not be operating

Took my payment straight away for a hockey stick then nothing...have sent numerous emails and phoned daily, no response to either and still no stick received two weeks on. Have requested order is cancelled and will claim money back through my bank. There are some great hockey shops out there and unfortunately this is not one of them.

DO NOT BUY FROM HOCKEY DIRECT

I ordered a stick at the start of last month, got a confirmation email of my order and was told hockey direct will get in touch with me when my order is ready and despatched.

Heard nothing for weeks, rang their phone line multiple times, no one answers and their voice mail is full. Emailed them multiple times asking where my order is no response, I even messaged their FB page and no one responded. Luckily I paid with PayPal so I could get my money back! Awful customer service! Don’t buy from this store!!!

DO NOT BUY FROM THESE PEOPLE. £80+ worth of hockey goods ordered in March. No sign of the delivery. They do not respond to email or phone so a friend had to go into the shop. Was promised a full refund but this has not happened. Absolute disgrace of a company and cannot advise people strongly enough to avoid.

I placed the order last Sunday and followed it up with an email detailing the shoes were needed for a Scotland hockey game on Friday night and I would pay extra for shipping to guarantee that . No reply so I called on the Monday to confirm with the morons you employ on the other side of the phones who confirmed i would be receiving them . I called again on the Wednesday to make sure they were dispatched and AGAIN I was told they would be sent expedited delivery to guarantee I received them . Well its Friday 1 hour before pass back and absolutely no sign or even online confirmation they have even been shipped. Your company is an absolute joke and I would advise everyone stay away from them as the company is full of liars . I will be ordering from another company tomorrow and yours will be getting returned !

DO NOT GIVE THEM YOUR MONEY Pretty sure this is a scam company run from an industrial business site, St Albans. The address is listed to a number of likely dodgey companies and the director listed for all of them is the same name. They take your money , don’t send any goods (prob all fake and don’t have stock) don’t respond to emails and have a number of phone lines that ring out. Reported them to trading standards.. awaiting response and will have to claim my £72 back from credit card. How in the UK can they legally trade??

I still havn’t received the hockey boots I ordered for my daughter over a month ago. I chased 2 weeks ago to be told they were coming and still nothing. Do not order from this site.

Ordered a stick, PC mask and ball. After a week with no contact, I emailed to chase. Was told Mask and ball were unavailable, would I like to buy a more expensive one. I asked to refund those items, just send out the stick and was told it will be with me by the end of the week. It was not, followed up the following week and was told would be there in 24-48 hours. Again it was not so I called up this time and was told they'd got the wrong length stick from the manufacturer would I like that one instead. I said no, refund me please. They said ok, then called back again and said they could the right length stick from the manufacturer to me in 24-48 hours. One last chance I thought, ok, but no, then they emailed after to say they couldn't get that stick after all and I would be refunded within 2 days. 10 Days later I have still not been refunded and am now resolving through the Credit Card company. Can't be trusted so definitely avoid. Note as well, they have a number of websites (variations on hockey/cricket/direct). All share the same business address in St Albans. Awful company.

I made an order and heard nothing for 7 days however, I gave them a call asking where my delivery was and they said they were waiting on the shoes to arrive and would give me a call back when they did. 2 hours later got a call back and they said the stick and shoes would be sent out that day. I have now recieved my order 2 weeks later from the order date so not the quickest delivery and needed a little encouragement but good prices and haven't had too much trouble.