Hockeydirect Anmeldelser 

I bought at pair of Canterbury stadiums as the price was reasonable. It was a bit frustrating that postage and tax wasn’t shown on the price which added another £15.
5 weeks after buying and wearing 3 times, and he waist tie has completely separated from the trousers and it’s clear to see there was a fault in the manufacturing and some of the material has frayed.

The company won’t pay for the return and haven’t fully explained what will be refunded/ exchanged if I do return then at my own cost.

Terrible customer service experience all round. Blunt, unhelpful email replies from online assistance. I simply don’t trust them to deal with it properly if I do return them.

Avoid.

Shocking customer service when it comes to poor descriptions in particular items causing confusion when buying. Once mistake was realised they wouldn't do anything to even remotely help the customer. Never buying from them again.

Ordered my items last Thursday, emailed the following Monday to see if they would be dispatched soon as I needed them for the following weekend and was told they would be dispatched that day.
Radio silence from any updates, then I emailed again, with no response and came to read all the poor reviews of people not receiving items. I rang this morning and requested it be cancelled, as I asked if they had dispatched the items and she was unable to give me an explanation so I cancelled and requested a full refund which was accepted by word of mouth. However, I have worked on an online shop and know the score with shopify and have not received a proper refund notification which worries me, I have a feeling I will be back on the phone soon. Its scary this company feels like it can keep hold of your money without providing your goods.
I would be happy if they were honest that they did not have the products and handled it responsibly. So unfortunately I would advise no one orders from this company.

We ordered some hockey shoes size 10 and they sent one shoe size 8 and one shoe size 8.5, after the return. I have to send multiple emails over a period of one month , to get a refund and had to contact my bank as well.
Will never use them . Extremely unreliable and very poor and awful customer service

Order a helmet took 7 days to tell me not in stock after email exchanges still no helmet and an inability from them understanding what had been communicated I gave up and requested a refund 20 days after placing order will advise not to use this company

Almost 4 weeks later and my order still hasn't arrived even though it's apparently always "going to be sent out today". I have asked for a refund and even that's called on deaf ears. Will be avoiding in the future.

Order hockey goalie bag sent 2 tracking numbers 2 different company after over a month of chasing got Indian call centre who advise item was out of stock ! Still hadn’t cancelled or refund have said they will today !terrible company don’t use ever !

Ordered a hockey grip to be delivered standard delivery. After a week of waiting I had to contact the company about my order, turns out the item was being advertised despite it being out of stock with this company AND the manufacturer. No effort to contact me on their behalf. They were very happy to keep my money for god knows how long without letting me know. Luckily got a refund but got a very pathetic and generic (robot like) response from ‘customer service’. Will never use this company and will forever tell everyone else to not use.

Never received my order and had to contact my bank for a charge back. Every time I contacted the company to chase order they just fob you off.

The deal they had was the best I could find. The website was good and had easy to find categories also the people on communications were polite and responded fast but the only problem I found was the delivery time

Urgent order placed on 07/03 for hockey shoes. Added note to stress the urgency. Honestly, the comms were pretty poor and their email service is dreadful (auto-rejects emails with links, attachments or even replied to emails!)...however the shoes were sent same day and arrived next day, so the outcome was great. Not to mention they were the second cheapest price I could find online, and the cheapest that actually had the size in stock.

Still waiting for my hockey shoes. No communication!!! Wish i read the reviews before ordering

Like other customers on here I ordered a hockey stick but when I had no delivery update I queried only to be told that they do not have the item in stock. If I had not got in touch I wonder how long I would have been left waiting! I asked for a refund to be told the order had been cancelled and “pass for refund”. I then queried the “pass for refund” and got a very snotty response.
Terrible customer service. Clearly selling items they do not have in stock.
I have now opened a case with PayPal after reading reviews from other buyers.
Wish I had read reviews on here first and purchased elsewhere.
Thankfully I have managed to purchase the stick along with next day delivery elsewhere for less than I paid at Hockey Direct.

Currently awaiting delivery of an expensive stick. When queried they told me stick has been delivered and sent a photo of someone (not me) receiving it in a doorway (not mine). They are investigating but say we have to wait a further 6 days for DPD to raise the query. We need the stick for school and I am not very hopeful. I will not use them again.

Didn't have any problems on this website when ordering a new stick.

It came swiftly and promptly in around 1 week.

I’m not sure about this company, ordered a pair of shoes on the 27/10/22 I right away messaged the online help as they didn’t say an estimated delivery date. They then told me the shoe was out of stock and they would get them Monday or Tuesday. It’s now Thursday and I hadn’t heard anything so I messaged again asking about the delivery and they told me they tried to post and had been sent back to them but reassured they’d resend them. Which I did later receive an email about being delivered tomorrow. So we will see if they turn up.

Update: turned up today when said and on time. So if you buy from this company just push and prod right from the start so they know you’re not messing around and definitely pay through PayPal just incase

TERRIBLE SERVICE - Ordered a week ago and was not told the hockey stick was out of stock!

Have had to chase this up myself 3 times. Phone call today and told will call me back in 30 minutes - I'm not hopeful!

Need these items for school.

Avoid!

DO NOT USE THEM. Useless. STAY AWAY

Item listed in stock. Ordered over a week ago. Tried live chat. No answer in 30 minutes waiting on the chat.

Called, Indian call centre, I’ll get back to you in 30 minutes. No call back.

Eventually an email saying not received from manufacturer so wasn’t in stock after all

Asked for a refund.

Told 24-48 working days for a full refund. That’s an absolute joke. Going in hockey tour this weekend and need to go buy another goalkeeping bag and eat potentially 2 MONTHS for a refund.

Do not use. Stay away.

No shipping details were received 1.5 weeks after ordering a pair of shoes. After following up with HockeyDirect, the shoes were sent but to the wrong address, and I ended up having to make my way to the FedEx distribution centre to collect the package. Shoes were in UK sizing to were incorrect size and returns policy makes it not worth my while to send these expensive shoes back. Customer service was poor and didn't offer any solutions or options on my order. They mentioned that the site states that sizing is UK sizing. The home page, the Size Guide landing page, the Shoes page and the page I purchased the shoes on do not mention that UK sizing is standard on shoes.

I ordered a TK Flower bag on Wednesday evening at almost 12 and I did received it today at noon, so pretty good and fast service. I am sorry for the others but I fortunately had a good service.