Hockeydirect Anmeldelser 

I read the reviews when I hadn't had any despatch information by the day after my order (which these days is quite unusual, but perhaps an unrealistic expectation for smaller businesses). I then had the Royal Mail email late in the day which was quite a relief given the experiences I had read about here. The shoes came on tracked 48hr delivery, so I can't fault the timescales of the courier service used. Cost wise HD were very competitive, so no issues there. Given that I had a good experience, and have not had to return them for anything wrong as yet (I'll update if I do) I think it's only fair to give them a good review.

Ordered a collection of shoes (without checking the Trustpilot score) with the intention of keeping one and returning the rest.

After reading the reviews here I was a little nervous, but I had an excellent experience.

Delivery was prompt, and complete.

Returns were simple and quick (although I had to pay for postage). The returns address is slightly different than the main office and since there was no dispatch note I had to write a short note with details of my order.

Very happy with the products, the price I paid for them, and the returns process.

I would give this zero stars if I could, they have messed me around so. Much I’m genuinely so angry, I’ve never been treated worse by a company and I’ve had to contact them constantly and I’ve been waiting over 2 weeks and still haven’t received my order. Its the worst never order here unless you want the biggest stress of your life

So slow getting a refund for trainers that were the wrong size. Even hand delivered them back to their warehouse and am still waiting 10 days later. They have the shoes back, they’ve acknowledged a refund by email yet I’m still waiting.

So far good - and a free ball thrown in!

Brought a hockey stick and relaxed upon arrival it was not the right item for my son. Returned it exactly as received and the company refuse to refund me as there are marks on the stick. Most likely caused by their inferior packaging.

Ended up getting a refund via my credit card.

Terrible company, I will not use Hockey Direct or its affiliated companies (Cricket Direct, Golf Direct) again.

I ordered a hockey glove and the stitching came undone after only being used twice. It was clearly a manufacturing defect, however the customer service was slow and not very helpful. I received a refund after pestering, however they refused to refund the extortionate amount of postage I paid telling me I was out of the 14 day deadline. Really poor on their behalf and I will not be ordering from them again.

WORST COMPANY TO DEAL WITH. DO NOT BUY FROM THEM. SENT ME WRONG SIZE OF HOCKEY STICK. THEN ASKED ME TO POST IT BACK, THEN HEARD NOTHING FOR A WEEK.

I EMAILED TO SAY JUST CANCEL THE ORDER.
INSTEAD THEY POSTED THE STICK AFTER MY EMAIL REQUEST TO CANCEL.
WE REFUSED THE HOCKEY STICK AND NOW THEY HAVE CHARGED US FOR THE POSTAGE.
TERRIBLE STAFF TERRIBLE COMMUNICATION ESPECIALLY DILANI WHO IS ARROGANT AND IN THE WRONG JOB
AM CONTACTING TRADING STANDARDS..THESE PEOPLE SHOULD NOT BE ALLOWED TO RETAIL.

Adidas Zone Dox 2.2S Hockey Shoes for my son.
Tried on at home and felt okay, played one game and really struggled with calf's and feet tingling.
tried a second game, half way through 1st half he came off to change to his old shoes.
on email- 1 min i can return them, then next i can not.
a waste of time dealing with there customer support
keep well clear

Would give this company -1 if I could. Ordered a pair of hockey shoes for my son. They came he tried them
on in the house and said he didn’t like them. I put them back in the box and returned the next morning. A week later they were returned to me with a note saying they were showing signs of wear and the inside of the shoe was dirty and the soles were faded. All of this within a few hours. I have phoned hockey direct and they said they did not meet their return standards, in fact she repeated that about 10 times in our call even when I explained they were only tried on in the evening and returned I the morning and there was no opportunity to wear even if he wanted to. Absolutely ridiculous and appalling customer service. I have taken pictures and they are exactly how they were when we received them. I will never ever use this company again

I ordered gloves for my boys 3 weeks ago and they haven’t arrived I haven’t had a dispatch notification. Useless company do not order from here.

STAY WELL CLEAR. Customer service is non existent. Ordered a stick from them a few days ago, and it still hasn't been delivered. They told me it's my fault for not reading the small print under the purchase button.

Took the order and the money. Didn't have the goods. Emailed back and forth for a week. Told them to cancel the order and refund me. They sent out part of the order. Had to get them to collect the order delivered that I no longer wanted and had cancelled. They had to chase for weeks to get the refund back.
Useless company. DO NOT BUY FROM THEM!

Pls pls do NOT buy anything from this company!
We just bought a hockey stick for £55 for our 9 year old daughter to play her matches from Hockey direct . They sent the stick with sticky tape all around the grip hence made the stick UNgrippable 😡I emailed them with photos of the sticky tape hindering the gripping force but no reply after almost a week!
So I telephoned this morning and after speaking to Bilani over 2 or 3 times during this one conversation as the line keeps going “ silent “ ( hmm 🤔) so I had to telephone again and again ! She expects me to drive to the post office post the stick and take picture of that action & prove it to her THEN only then she’ ll replace the stick !!?? What planet is she on ?? . Go elsewhere to buy our hockey sticks guys 👍

ordered a very expensive hockey stick , annoyingly the wrong size . We returned to them by hand exactly as we received it, it was brand new, hadn't been used. it arrived with us without any plastic wrapping so we returned it as it was. They refused to accept the return in any form as there was no wrapping on it, and customer services refused to help in any way, it was a flat no. I'd like to know what would have happened if we had sent it back by post and they then refused to refund. would they have sent it back to us? i doubt it...

I really wish I'd read the reviews before using this supplier. Firstly the order didn't arrive. When I chased a week later I was told they were expecting stock from manufacturer. I had to chase multiple times to try and find out when stock was expected.
They then delivered with an item missing with no notification. Again I contacted them, they say stock won't be in for another 6 weeks (mid hockey season). Third issue was two items of the goalie kit were sent as size small rather than medium (per order). There is no escalation path and 'customer service' (who are also sales, refunds and all other options on the telephone service), just try and get you off the phone as quickly as possible. AVOID as all costs.

Ordered a stick, got sent the wrong one. Contacted them imediatel, followed up several times and then the warehouse said this is what you ordered.

Save your cash and buy from another supplier there customer service is awful. Maybe i should be grateful I received something from the other reviews

Poor customer service, charge for delivery even though on their website states free delivery for orders over £50

I also wish I had read these reviews before using them

Really great experience- after reading reviews I was a little worried after I ordered, but the shoes took less than a week to turn up, they fit perfectly and were in perfect condition. They were also better priced than other websites I went on! I also had great communication with the team on email regarding any questions I had!
The only negative was I didn’t receive an email to say they were delivered but it was a pleasant surprise when they were- everything else was spot on! Thanks hockey direct!!

I paid for a e-giftcard and called Hockey Direct several times because the e-card / email never arrived. They kept saying it had been sent which was infuriating. I asked for an email confirming they would issue a refund but guess what - that never arrived either. I personally would avoid this company at all costs.