Stay away from this webstore. I place an order. 3 days later they offer some different options. I got a knife few days later. Trying to cut a vegetable and surprise- blade starts to loose a meta... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Purchased set of seto Damascus steel with hammered finish for what seemed like a healthy sum (over 500). One knife in set arrived with only a single blade side having the hammered finish. Was less... Vis mer
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Ordered a "69 layer" yaxell - chef petty knife that is "handmade in japan". With labeling all over the packaging touting its japanese origin. What I received is a cheap, stamped, chinese knockoff, wit... Vis mer
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I ordered two Sakai Takayuki 33-Layer VG10 Damascus Hammered knives. I have used this brand of knife in the past and love it. After having seen so many bad reviews of Hocho Knife, I was concerned that... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Online store of made-in-Japan kitchen knives, shipping from Japan Worldwide directly. Thousands Selection of Genuine Japanese Kitchen Knives with Excellent Design and Unparalleled Tradition. Highly recommended for GIFT of Anniversary as well as for Your Your Best Professional Cooking Experience.
Kontaktopplysninger
2-9-1 Motomachi-dori, Chuo-ku, 650-0022, Kobe, Japan
- hocho-knife@import.jpn.com
- www.hocho-knife.com
2,0
Under middels
83 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
My parcel was apparently stolen
My parcel was apparently stolen; I never received the item. Heard nothing from this company and no replies to my emails. I paid a customs charge on these stolen items too.
Terrible customer service and treatment of people who paid there hard earned cash for something special and faced with nothing other than contempt.
24. mai 2020
Anmeldelse skrevet uten oppfordring
Svar fra Hocho-Knife
Dear Jonathan,
First of all, thank you very much for taking the time to write the review.
We regret that your parcel has been lost during the delivery, but we have refunded the full amount of order number #47889 in accordance with our policy.
We have placed a new order #49298 with your refunded funds and have confirmed that it has been delivered.
We would appreciate you post another review for the new order #49298 and another order #57508 (Thank you again!) if you have time.
Customers voice will motivate customer service team and surely improve service quality.
Thank you and best regards,
Hocho Knife Sales Team
Hocho knife website and products
After quick research online I decide to treat myself with a Japanese Damascus knife of hocho knives website. After almost a year of normal household use knife handle developed play and then i notice there was a opening of the handle. Looked like its been 2 pieces glued together.
At this moment i contacted Hocho knifes and explain situation. They answer that the only way to return it is within 14 days of the purchase and there is no warranty due nature of use of knives.. I understand that but this is totally unacceptable that this '' high quality Japanese '' knife start falling apart within a year. And I am a professional chef so know how to take care of my knives.
A week later play of the handle got worst so i decided to split handle open and glue it back in.
I was shocked to discover that the engineering process behind this knife is extremely poor and seem like a quick , cheap production line rather then a quality product. The metal part that goes into handle was very very short , maybe a third of the handle size, and been glued into. Such a poor design will never last ! I seriously doubt this is genuine Japanese knife .
Blade steel so far seem fine, but afcourse with poor handle and manufacturing blade is useless.
In summery , Will never buy again from Hocho knives website , and do not recommend to anyone using it due my experience with customer service and mainl quality of product.
2. mai 2020
Anmeldelse skrevet uten oppfordring
Svar fra Hocho-Knife
Dear Cusromer,
First of all, thank you very much for taking the time to write the review.
It is regretted to hear that your knife has the problem despite proper maintenance was applied.
We are afraid that the wood handle is made of natural material which may be directly affected by the condition of use by customers.
Therefore, we would recommend that our customers to keep the wood handle dry as much as possible to prevent water from penetrating into the hole holding the blade, not to clack due to moisture.
Most knife makers in Japan will not provide the lifetime warranty as the way of usage can have a significant effect on the condition of your knives.
Instead, they promise longlasting quality as long as the proper maintenance is applied.
We are happy to receive any kind of comments which should improve about our products and service, so we would appreciate your review.
Please do not hesitate to contact us by e-mail if you have any questions or concerns.
Thank you and best regards,
Hocho Knife Support Team
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