Stay away from this webstore. I place an order. 3 days later they offer some different options. I got a knife few days later. Trying to cut a vegetable and surprise- blade starts to loose a meta... Vis mer
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For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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Purchased set of seto Damascus steel with hammered finish for what seemed like a healthy sum (over 500). One knife in set arrived with only a single blade side having the hammered finish. Was less... Vis mer
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Ordered a "69 layer" yaxell - chef petty knife that is "handmade in japan". With labeling all over the packaging touting its japanese origin. What I received is a cheap, stamped, chinese knockoff, wit... Vis mer
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I ordered two Sakai Takayuki 33-Layer VG10 Damascus Hammered knives. I have used this brand of knife in the past and love it. After having seen so many bad reviews of Hocho Knife, I was concerned that... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Online store of made-in-Japan kitchen knives, shipping from Japan Worldwide directly. Thousands Selection of Genuine Japanese Kitchen Knives with Excellent Design and Unparalleled Tradition. Highly recommended for GIFT of Anniversary as well as for Your Your Best Professional Cooking Experience.
Kontaktopplysninger
2-9-1 Motomachi-dori, Chuo-ku, 650-0022, Kobe, Japan
- hocho-knife@import.jpn.com
- www.hocho-knife.com
2,0
Under middels
83 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
So far, frustrating.
So far, ordering process is frustrating. Customers feel the need to be acknowledged when there are issues. I very much enjoy their website and am happy to have found it. However, I recently attempted to purchase a Sakai Takayuki 180mm VG10 Honesuki and sheath from the online store during the Father’s Day sale. I used the Paypal pay later installment option and it has been awaiting authorization for four days now. I have sent two other emails through the website, as well as from my gmail account and have gotten no response. In attempting to locate Japan Imports in Florida, there is no phone number and no location when I attempt to Google search the 18001 Old Cutler Road address.
23. juni 2022
Anmeldelse skrevet uten oppfordring
Svar fra Hocho-Knife
First of all, thank you very much for taking the time to write the review.
We regret to hear that you couldn’t receive the order in time, especially your special occasion.
Please understand that sometimes the payment (especially pay later) takes time to be confirmed by the seller and not possible to ship out until the paypal confirmation is completed.
We also regret to know that you couldn’t receive sufficient support by our support team.
We are afraid your message was overlooked.
We have a sub-contract office in the US, but our warehouse is located in Japan, if you would like to visit our warehouse, please feel free to contact us by e-mail or contact form.
https://www.hocho-knife.com/contact-us/
Best regards,
Hocho Knife Support Team
Quality and after sales support lack8ng
Purchased set of seto Damascus steel with hammered finish for what seemed like a healthy sum (over 500). One knife in set arrived with only a single blade side having the hammered finish. Was less than three months of home use before first blade was loose in handle. 20 months later, second blade loose. Company appears to delete any negative product reviews, and declined to offer any product support on defects/failures. Poor support for high end purchase. The Henkels we got as wedding present 30 years ago have held up much better, for fraction of cost
16. juni 2022
Anmeldelse skrevet uten oppfordring
Svar fra Hocho-Knife
First of all, thank you very much for taking the time to write the review. We regret to hear that you couldn’t receive sufficient support by our support team. We would not ignore any customers voice but sometimes might be overlooked.
We are always welcome to reply to any kind of assistance for your purchase by e-mail or contact form.
https://www.hocho-knife.com/contact-us/
Please do not hesitate to contact us if you have any kind of questions or concerns.
Best regards,
Hocho Knife Support Team
Great knife and shipping was excellent!
Great knife. Carefully packed. Shipping was really fast! Really good experience with the whole process.
29. mai 2022
Anmeldelse skrevet uten oppfordring
Perfect Knife!
Beautiful Knife... The blade is like a dream, Sharper then what I have found at kitchen stores and absolute a pleasure to hold. I got this pairing knife for my wife and she was blown away from the looks. she then had to just start cutting things. about 5 minutes in she was talking about how perfect the Handle was and the length. It fit her so well that pretty much everything got cut that night. The service that I received was beyond my expectation. The Hocho website was easy and user friendly and made for finding the perfect blade easy. The selection to chose from is the largest I have found. Highly recommend ordering from here. Shipping was super quick too!
10. april 2022
Anmeldelse skrevet uten oppfordring
Svar fra Hocho-Knife
First of all, thank you very much for taking the time to write the review.
We are very glad to hear that you received the parcel safely and hope you'll enjoy the knife.
You are always welcome to our store, and we are looking forward to your visit again in the future.
We would like to introduce the promotion in the following URL.
https://www.hocho-knife.com/promotion/
You are our loyal customer now and several privileges are applied for you.
If you have any questions and requests, please feel free to contact us.
Thank you again and best regards,
Hocho Knife Sales Team
I ordered a Sakai Takayuki 240mm chef…
I ordered a Sakai Takayuki 240mm chef knife and a pairing knife in January my order was postponed because the chef knife was on preorder however last week i saw that that knife was back for sale and in stock. I haven’t received any updates or email. I reached out via email and on their website still no contact from them. It’s currently April 8th and nothing. I will ask for a refund soon and check out other options if I hear nothing back. I really wish I didn’t have a bad experience with this business.
9. april 2022
Anmeldelse skrevet uten oppfordring
Svar fra Hocho-Knife
Dear Bryan,
Thank you for your time to post your opinion. We are very sorry to confuse you that we mistakenly set the stock status for the following item though it's actually still "Out of stock".
We have been asking the manufacturer many times and we (and our customers) are still on the long waiting list as of today.
In consideration of this situation, we would like to ask your preference once again.
Please let us know if you would like to replace it with another item.
Again, sorry for the inconvenience.
It would be very much appreciated if you could understand this situation and reconsider.
----------------------------
postscript (2022-04-26)
Regarding the stock status issue, it turned out that the cause was that one customer who was waiting for arrival changed the item and this item was restocked on the system. This product is still out of stock, but we will ship it as soon as it arrives, so please wait.
Hocho Knife Beware!
I purchased a knife from Hocho Knife in December 2021. When I first attempted to use the knife, the wood handle and horn collar broke on the top of the blade as it entered the handle. After using their message service, they informed me that Japanese knife makers do not offer lifetime warranties. They also stated there was little they could offer to help. They have not responded to further messages. After some searching I noticed they also provide no contact information of any type. It appears they are an import business located in Florida with only a webpage.
25. januar 2022
Anmeldelse skrevet uten oppfordring
Svar fra Hocho-Knife
Dear Customer,
First of all, thank you very much for taking the time to write the review.
We would like to check the item if you could send the photo showing the detailed condition or return the product.
If we may confirm the knife as an apparently defective item, of course, we would replace it with another item and cover the return shipping fee.
Sorry for your inconvenience, but please be noted that the return or replacement must be reported within 7 days after the delivery.
We are afraid that the wood handle is made of natural material which may be directly affected by the condition of use by customers.
Therefore, we would recommend that our customers to keep the wood handle dry as much as possible to prevent water from penetrating into the hole holding the blade, not to clack due to moisture.
It is the same situation for all knives made of the natural material no matter what price range.
We may cooperate to solve your issue, so we would appreciate if you may share the detialed situation with us sending photo of the damaged knife to our e-mail address or from contact page.
https://www.hocho-knife.com/contact-us/
Please be noted that most knife makers in Japan will not provide the lifetime warranty as the way of usage can have a significant effect on the condition of your knives.
Instead, they promise long-lasting quality as long as the proper maintenance is applied.
What a JOKE this company is
I ordered a 200.00 filet knife for my nephew who's a avid fisherman. He's used to using knives for filleting his fish. When he opened the gift...he did a bend test . It stayed bent. Company refuses to do anything. Blamed him for not knowing how to use knife.....He never got the chance.
15. januar 2022
Anmeldelse skrevet uten oppfordring
Svar fra Hocho-Knife
Thank you for your review.
We are afraid that the bent test is not appropriate for the kitchen knife especially made by our blacksmiths.
Most of our products are created by named blacksmiths having a “hard blade” whose typical merit is sharpness but not flexibility.
(Please aware that the hard blade can be broken if you would try to bent, but the hard blades have the sharpness than soft and flex blades.)
If you would like the flexible and soft blade, there are some items in our store, but you may not expect such a sharpness.
If you would like the recommendation for your purpose, please do not hesitate to contact us by e-mail if you have any questions or concerns.
Thank you for your understanding.
Best regards,
Hocho Knife Support Team
4 commandes à ce jour et que du trés bon
4 commandes à ce jour, rapidité, bien emballé, conforme à la description,trés beaux couteaux que du bonheur.
Excellent vendeur, trés sérieux
8. januar 2022
Anmeldelse skrevet uten oppfordring
Svar fra Hocho-Knife
Dear Customer,
Thank you for sharing good news!
We are so much pleased to know that you like the knife.
You are always welcome to our store, and we are looking forward to your visit again in the future.
We would like to introduce the promotion in the following URL.
https://www.hocho-knife.com/promotion/
You are our loyal customer now and several privileges are applied for you.
If you have any questions and requests, please feel free to contact us.
Thank you again and best regards,
Hocho Knife Sales Team
------------------------------------
Cher client,
Merci de partager de bonnes nouvelles!
Nous sommes tellement heureux de savoir que vous aimez le couteau.
Vous êtes toujours le bienvenu dans notre magasin et nous nous réjouissons de votre visite à l'avenir.
Nous aimerions vous présenter la promotion dans l'URL suivante.
https://www.hocho-knife.com/promotion/
Vous êtes désormais notre fidèle client et plusieurs privilèges s'appliquent pour vous.
Si vous avez des questions et des demandes, n'hésitez pas à nous contacter.
Merci encore et meilleures salutations,
PARCEL RECEIVED update
I have purchased, two knives from them, I still haven't received them.
They just send me an email to contact Royal Mail, but the link takes me to Malta post.
(Update) I finally received my parcel today it's all good I'm pleased with my order.
Thank you Hocho
6. januar 2022
Anmeldelse skrevet uten oppfordring
Svar fra Hocho-Knife
Dear Customer,
Thank you for your kind review and update.
We would apologize that it took time till you receive the ordered product.
In the current circumstances, there might be the expected delivery time is a bit delayed due to the influence of COVID19.
But we are very glad to hear that you received the parcel safely and hope you'll enjoy the knife.
You are always welcome to our store, and we are looking forward to your visit again in the future.
We would like to introduce the promotion in the following URL.
https://www.hocho-knife.com/promotion/
You are our loyal customer now and several privileges are applied for you.
If you have any questions and requests, please feel free to contact us.
Thank you again and best regards,
Hocho Knife Sales Team
IF there are no problems with the…
IF there are no problems with the product the company is great. But if you have a problem these guys pretty much do everything in their power to dismiss responsibility. you can probably see this from the other revies. Recently bought 2 knives, one was perfect, the other had a couple dents/chips, and some rusting. according to them the chips are normal and part of production. There's no way any self respecting craftsman would pu their name to knives with chips. its clearly been dropped or banged against something. very poor customer service. but theres plenty of other retailers to buy from.
17. november 2021
Anmeldelse skrevet uten oppfordring
Svar fra Hocho-Knife
Dear Cusromer,
First of all, thank you very much for taking the time to write the review.
We regret to hear that you couldn’t receive sufficient support by our customer support. Also, we are sorry that you are not satisfied with the purchased product.
According to our policy, we shall accept the return or replacement if the purchased item can not be satisfied. (Of course, if the item is defective, no cancellation fee occurres and we shall cover the return shipping cost.)
Please understand that the used item can not be accepted as it is not possible to be sold again.
Please check the return policy of our store.
https://www.hocho-knife.com/payment-shipping/
We may instruct how to maintain, including how to adjust a small defect, how to sharpen, how to remove the rust the knife as we are hoping the knife will be used for the long term.
Since we would like to solve your issue, please send us the e-mail with the photo showing the condition of the purchased item.
Thank you for your understanding.
Best regards,
Hocho Knife Sales Team
Horrible experience
Horrible experience, they send the wrong knife and use their usury return policy to protect themself from liabilty. Do not buy from them ever, you will regret dealing with these crooks.
22. oktober 2021
Anmeldelse skrevet uten oppfordring
Svar fra Hocho-Knife
Dear Cusromer,
Thank you for your time to write a review.
We are sad to know that you have received a wrong item, we are terribly sorry about that.
If you could send it back to us the wrong item, we shall immediately arrange the replacement. Of course we shall cover the return shipping cost.
(Please be noted however, the returned item must be new condition. If it is used, we are afraid that the customer is satisfied with the product).
Again, we apologize for your inconvenience and appreciate your kind understanding.
Best regards,
Hocho Knife Sales Team
Great knife from a great shop
Ordered the knife from overseas based on the good ratings in various forums. I very much like this knife. It is very sharp and sits perfect in the hand.
Also, big thanks to the HOCHO-KNIFE Service Desk for your great support.
24. september 2021
Anmeldelse skrevet uten oppfordring
Great knife and fast delivery
I purchased this sakai takayuki knife because I was looking for a sharp and beautiful single edged sashimi knife.
The grip is very smooth and comfortable. Great finish. Excellent steel, quite sharp out of the box. i used the knife for a month, I like knives this size for my cooking, so this knife is right. The saya also looks fine.
Hocho service is very good. Knife sent to my country properly packaged and on time.
24. august 2021
Anmeldelse skrevet uten oppfordring
poorly ground blade
Purchased a (singe bevel) knife which had defects whose extent was not obvious to me until used. The vendor and knife maker do not cover anything once the knife is used. The vendor offered no advise, compensation (not even a discount code), and failed to post my knife review. I do not recommend the vendor. Details follow.
Before using the knife, all I observed was a few parallel scratches in one area of the edge (both sides of the blade). After contacting the vendor, they suggested filing an insurance claim against the carrier. I declined because it’s essentially impossible to create that effect in shipping, plus the box was in perfect condition. In my opinion, the vendor (surely already knowing what I learned the hard way) should have requested the item be sent back for them to inspect, fix, replace, or refund. I thought it could be fixed with normal sharpening. I discovered two hollow spots on the blade road, one in the soft steel, and another in the hard steel extending to the edge where the scratches are. In addition, viewing the edge from the side, the edge is not flat where it’s supposed to be, and can’t contact the whetstone (or a cutting board), again in the area of the scratches. It’s probably fixable, but will take a lot of work, and I may have to get help. I fully understand these are hand-made, and not “perfect” and identical, but (in my opinion) defects at the blade edge are just not acceptable.
I suggest not purchasing a knife from a vendor that does not permit returns (unused) after a reasonable period like 2-4 weeks with no re-stocking fee. I suggest returning a knife with any signs of defects if you have any doubt they are symptoms of something else you can’t easily observe.
24. august 2021
Anmeldelse skrevet uten oppfordring
Svar fra Hocho-Knife
Dear Cusromer,
First of all, thank you very much for taking the time to write the review.
According to our policy, we shall accept the return or replacement if the purchased item can not be satisfied. (Of course, if the item is defective, no cancellation fee occurres and we shall cover the return shipping cost.)
However, please understand that the used item can not be accepted as it is not possible to be sold again.
We may instruct how to maintain, including how to adjust a small defect, how to sharpen, how to remove the rust the knife as we are hoping the knife will be used for the long term.
Since we would like to solve your issue, please send us the e-mail with the photo showing the condition of the purchased item.
Thank you for your understanding.
Best regards,
Hocho Knife Sales Team
Beautiful knife.
If i had visited this site before making my purchase from Hocho-Knife I very well may have not gone through with it. Having said that I'm glad I didn't. The knife i ordered arrived 10 days after ordering, it was well wrapped for the journey from Japan to Australia and arrived without any damage. The knife itself is beautiful. Its super sharp and just gorgeous to behold. Not only is this a fantastic tool for the kitchen, it is also a work of art. Thankyou Hocho Knife for helping me realise my long held desire to own a Japanese knife. This knife will be treasured for many years to come.
5. august 2021
Anmeldelse skrevet uten oppfordring
I purchased more than a couple of…
I purchased more than a couple of knives from Hocho-knife and was always impressed by their quality service - good product, quick delivery and excellent customer service - for which I always come back to this store and will definitely keep doing so.
I don’t understand why there are so many bad ratings here.
17. juli 2021
Anmeldelse skrevet uten oppfordring
Svar fra Hocho-Knife
Dear Customer,
Thank you for sharing good news!
We are very much pleased to know that you like the purchased knife.
You are always welcome to our store, and we are looking forward to your visit again in the future.
We would like to introduce the promotion in the following URL.
https://www.hocho-knife.com/promotion/
You are our loyal customer now and several privileges are applied for you.
If you have any questions and requests, please feel free to contact us.
Thank you again and best regards,
Hocho Knife Sales Team
My number 1 knife
After much research, I chose the KUROSAKI line for the best value for money, excellent quality at very good prices. I chose this line for the handle as well, very comfortable grip. This is my main knife and will definitely buy more in the future. Hocho-knife is an excellent seller, fast shipping with excellent tracking, and the best prices.
28. juni 2021
Anmeldelse skrevet uten oppfordring
Svar fra Hocho-Knife
Dear Customer,
First of all, thank you very much for taking the time to write the review!
The knife you selected "Kurosaki" is very popular with high reputation in that great looking and sharpness.
Please let us introduce our Newsletter for your interest.
Please simply put your e-mail address in the below page to receive our newsletter.
https://www.hocho-knife.com/newsletter/
You are always welcome to our store, and we are looking forward to your visit again in the future.
Best regards,
Hocho-Knife Sales Team
best knife i have
The Saji is razor sharp, great to look at and shall get a lot of use in my work kitchen. Thanks to Hocho Knife for the tracking number from Fedex and excellent packaging. I shall buy another knife in the future. Thanks.
21. juni 2021
Anmeldelse skrevet uten oppfordring
Svar fra Hocho-Knife
Dear Customer,
First of all, thank you very much for taking the time to write the review.
We are so much pleased to know that you like the knife.
Customers' message always motivate our staff to improve our service quality.
Please do not hesitate to contact us if you have any kind of questions or concerns.
Best regards,
Hocho Knife Support Team
NOOOO
NOOOO! Never buy from them. I purchased a really expensive knife. The vendor packed it really poorly and it got bent during shipping.
I contacted them but only refunded $60 and refused to refund the rest of my order although I received an unusable knife and it is their fault for packaging the product so poorly. Money down the drain :(
NEVER AGAIN!!!
14. juni 2021
Anmeldelse skrevet uten oppfordring
Svar fra Hocho-Knife
Dear Cusromer,
First of all, thank you very much for taking the time to write the review.
It is very regretted to hear that your parcel has been damaged during delivery.
We are offering several shipping methods so that our customers may choose depends on the situation (delivery speed, budget for shipping, and the insurance during delivery).
https://www.hocho-knife.com/payment-shipping/
As you may see, the insurance coverage for Economy shipping (free shipping is basically applicable for Economy) and Standard Shipping is limited to USD60.00.
This limitation is set as the agreement between the shipping service, so if you would like the full insurance coverage, we would recommend to choose FedEx or Expedited Shipping.
Sorry for your inconvenience but appreciate your understanding.
Best regards,
Hocho Knife Support Team
Spent $600 on two knives
Spent $600 on two knives. Full price.
All other sellers include the Saba.
They trick you by showing the knife with Saba snd do not disclose it is not included. Caviar Emptor.
Tried to cancel BEFORE item was shipped. They charge you 10%.
You need to spend 45 minutes reading the fine print.
Lesson....you get less than you pay for at Hocho.
I’ll never buy from them again.
Terrible experience.
31. mai 2021
Anmeldelse skrevet uten oppfordring
Svar fra Hocho-Knife
Dear Cusromer,
First of all, we regret to hear that you couldn’t receive sufficient support by our customer support.
Also, we are sorry that you are not satisfied with our product.
If you can provide us with more information about the item you purchased, we may offer you a better solution.
(Sorry, we couldn't find your purchase history by name. Please let us know your order number.)
Please understand that the cancellation fee has set to cover the domestic transportation and packaging cost as stated in the terms and conditions.
In many cases (depending on the timing), we have already started shipping after 2 hours for quick shipping.
We would appreciate the terms and conditions before you would place an order.
https://www.hocho-knife.com/payment-shipping/
If you need further assistance, please feel free to contact us.
https://www.hocho-knife.com/contact-us/
Appreciate your understanding.
Best regards,
Hocho Knife
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