Hinterlandoutfitters Anmeldelser 

Svar fra Hinterlandoutfitters

Oppdatert: 11. mai 2023

Thank you for taking the time to leave a review and share your feedback with us. We sincerely apologize for the condition in which you received your order. This is certainly not the standard we aim to provide at Hinterland Outfitters.

While we take every precaution to ensure our products are well-packaged for transit, we regret that the shipping process can sometimes be rough and out of our direct control. This does not excuse the state of your package upon arrival, but please know we are actively working with our carriers to minimize such issues.

If you would like to reach out to us directly by email or by phone during our business hours, we will certainly be glad to further investigate the situation and provide a suitable resolution.

We take pride in our customer service and strive to ensure that all our customers have a positive experience with Hinterland Outfitters. We truly value your business and hope to rectify this situation to your satisfaction.

Once again, we apologize for the inconvenience this may have caused, and we appreciate your understanding.

Svar fra Hinterlandoutfitters

Oppdatert: 30. apr. 2023

We are sorry to hear about your dissatisfaction with the experience that you had with Hinterland Outfitters. We value your feedback and understand your concerns.

At Hinterland Outfitters, we maintain a transparent and ethical approach to our business practices. We aim to provide our customers with a positive shopping experience, and our policies are designed with this objective in mind.

We would like to clarify that our 100% Satisfaction Guarantee statement is not intended to mislead our customers. Rather, it reflects our commitment to ensuring customer satisfaction within the framework of our clearly stated order and return policies.

Our order and return policies, including the 30-day return period for items in their original, unused condition, are explicitly detailed on our website. These policies are also presented during the checkout process, where customers must agree to them before completing their purchase. As such, our policies should not come as a surprise to our customers.

In this case, your order was placed four months ago, and the scope had been mounted and used, which made it ineligible for a return or exchange through our store.

As our return policies indicate, we suggested reaching out to the manufacturer for warranty service as your scope is still under their manufacturer's warranty.

I understand that you may be disappointed with this information, but please know that we are committed to helping you resolve your issue.

The fact that you will be working with Leupold directly under the manufacturer's warranty does not indicate that the issues with the defective product will not be addressed or resolved. The manufacturer's warranty is between you as the end-user and the manufacturer, and exists precisely for situations such as this.

Leupold is usually great to work with, but if you require further assistance with Leupold or have any other concerns, we are always here to provide assistance.

Once again, we apologize for any inconvenience that you have experienced with the defective item, and we appreciate your understanding.

If you have any further concerns or require assistance, please do not hesitate to contact our customer support.

Svar fra Hinterlandoutfitters

26. apr. 2023

Hello Mike,

Thank you for bringing this issue to our attention. We apologize for any confusion or inconvenience you have experienced regarding the tracking of your order. We have looked into your order and found that there was no delay in the shipping process from our end.

However, it appears that there may be an issue with the UPS tracking system not updating properly. We understand how frustrating this can be, and we are committed to resolving this issue for you. We will contact UPS to inquire about the tracking updates and work with them to ensure that your package is on its way to you.

We would like to address your comment about receiving "lip service" when you called us. Our team values honesty and clear communication, and we strive to provide accurate and helpful information to our customers. We apologize if our response did not meet your expectations, and we will work to improve our customer service in this regard.

Please remember that our customer support is available 24/7 via email and all emails are replied to promptly. Additionally, we have a 24/7 voicemail system, and all calls are returned promptly. We encourage you to contact us via email or leave a voicemail if you have any further questions or concerns.

We will keep you informed of any updates we receive from UPS and provide you with the necessary information as soon as possible. Once again, we apologize for any inconvenience this may have caused and appreciate your patience as we work to resolve this issue.

Best regards,

Hinterland Outfitters