Hillier Garden Centres Anmeldelser 

Bought a Rattan garden furniture set from Banbury. Very helpful, friendly and professional staff. Delivery was on time and it was taken to back garden with most packaging removed and taken away. Helpful delivery staff too. Table had to be built by my husband which took a bit of time. But looks amazing. Very happy with the whole buying process.

I’ve been coming to this garden centre (Aldermaston) since before the Hilliers takeover, and every single time they have something on offer - buy one get one free, Christmas stock reduced, etc. - they charge full price for at least some of the items. Today it was strawberry plants - buy a pack of 6, get a pack free, £7.99 a pack. I was charged £15.98. This happens over and over.

If you see anything on offer there, only ever take them up on the offer if it has a barcode on it showing the new price. And even then, watch carefully because the staff will often scan the old barcode at the full price.

Couple that with the whole ‘get stuff cheaper if you sign up for our loyalty card’ thing, and I think it’s fair to say I’m giving up on this place. The staff are lovely, but I’m tired of being ripped off every time I visit.

And no. I do not want a loyalty card, so please stop asking!

The willow cafe outside seating area was dirty as the ground was covered in litter and needed sweeping. When our food and drinks order was brought to the table the tray was just put down by the waitress and she walked off without taking anything off the tray nor saying anything.

Our overall visit was spoiled by the unpleasant sales assistants within Bon March whispering about us, rather than talking to us. There was very little room to manoeuvre a wheelchair, and after I'd said 'excuse me', another customer almost stepped into the path of the wheelchair I was pushing. Fortunately I was able to stop in time.
Restaurant and garden centre staff were lovely as always.

We visited Hilliers at Aldermaston today, had lunch which was nice. Bought a bistro set and the assistant, Debbie, was most helpful in trying to locate a set in the warehouse. Eventually, she managed to find one and removed the boxes and brought it through the till for us and took it to our car. A very nice lady who was conscientious and did her job well.

Just had 2 soft drinks for 7 pounds at the Hillier's in Botley......No-one in the Cafe either and it managed to take 15 mins! 7 pounds! I think the drinks at Kew Gardens are the same price! Shame on them for charging pensioners this ridiculous price...If the drinks were shown to be this price I wouldn't have bothered.... Absolutely disgusting

Shocking no allergen label one takes one life in one’s hands.
Rosebourne was great felt safe the restaurant was good and team friendly and very helpful.
Simply to Cobbs now

We visited Hillier have taken over the former Roseborne Garden Centre in Hampton-in-Arden. A vert good range of plants etc, and after selecting plants for our garden we decided to have an early lunch in the restaurant, which was not very busy, with a few dinners outside and a couple of occupied tables inside. The menu had little to offer vegans and was very limited to vegetarians with a choice of two main meals or a light meal consisting of a nondescript flan lacking any flavour whatsoever. My wife had a cottage pie, which she enjoyed. We also two cups of coffee, which was prepared at the time of ordering. It took 45 minutes for one main meal and one flan with rocket to arrive. Taking into account the place was virtually when we arrived. We could see the kitchen from our seat and they were not serving meals to other tables during our wait. Oh, the chips are advertised as vegetarian, which is not the case as they are cooked in the same oil as fish. Thirty pounds plus. We should have gone to a local pub. Will do next time.

Poor service in the restaurant. Waited to be seated even though there were people walking around doing nothing. Tables were dirty and had not been cleared. No smiles or rapport from the staff. Ordered through the app. People who came in after us received their drinks before we did. Went to ask where ours was and the ticket was found on the floor. The Cups with the milk jugs was out down heavily on the table spilling the milk. I had the welsh rarebit - bread crust was rock hard and the cheese overcooked. Also the portions were a lot small than when it was Rosebourne - ie a lot more expensive. Somewhere else added to my list of not to go back to. Bring back Rosebourne and their happy to serve and work staff.

Pevensey cafe, food was atrocious. £40 for a bottle of juice, 2 hot drinks a roast dinner and 2 egg sandwiches. Waitor apparently couldn’t find the table, only when we asked did it arrive stone cold.
Bread was stale and like chewing a brick. Roast was horrible and cold. Really disappointed and out of pocket for a bad meal

I would give this 6 stars if I could . Exemplary customer service today

Tragic deterioration of standards in Aldermaston restaurant since Rosebourne:
Entrance and exit moved 70yds apart so you get wet irrespective of where you park;
Entrance to the cafe has been moved so it can only be accessed from the outside plant centre so you now queue in the cold. I feel for the staff who have to stand in the entrance to greet people and conduct them to a table. Should you be seated anywhere in the vicinity of the entrance, you are subjected to freezing blasts every time the door opens. The tables were all dirty; no-one seemed to see you when waiting at the till to order; my cheese jacket was ok but lukewarm and the coleslaw had an overpowering onion taste and I had to leave it. BRING BACK ROSEBOURNE - there was service with a smile from regular staff, good food and cleanliness back then.

Not even worth one star. Wanted to send a gift card but website constantly returned to beginning after two hours i gave up. Help phone only asked fpr a message r. Email only a automated reply. Rubbish!

I purchased a Chichester Sofa set and was told by the saleslady and the person who introduced himself as the store buyer that I had a three year warranty.
The paper work and delivery notes showed no warranty, however, there is a very small label on the product 9x3cm that says you have to go to a different company to see their warranty, this is only seen once the item is unpacked.
If I buy a product from a retailer it is them that I will hold to account for any problems not another.
The warranty on the other website was not as I had been informed and the product is a split warranty.
I have also found the similar product cheaper at other garden centres, may be under a different name, so look around.
The quality of the goods is as described so I am giving 2 stars.
I like most people am getting sick and tired of companies that are finding sly ways to escape their commitments.
BE WARNED HILLIER YOU HAVE BEEN FOUND OUT AND LOST A GOOD CUSTOMER DUE TO YOUR UNDERHANDEDNESS.

Pevensey, East Sussex employ rude and obnoxious staff. Felt unwelcome and uncomfortable would never ever go back to this place ever. Following us around as if we were shoplifters appalling behaviour. Made me feel so fed up.

I signed up for their Gardening Club but when I tried to login using exactly the same email address and password I was not recognised.

I can’t even get a Gardening Club membership number without logging in - which I can’t do (see above).

The range of products online is a fraction of what is in their garden centres.

No wonder their rating is so poor.

Aldermasten has just been taken over by Hilliers and I took my daughter for lunch today I always have the prawn cocktail and was glad they still do it but for £9 I had hardly any prawns it was so disappointing!! Won’t be going back which is a shame as been going there for years

I ordered a pizza oven online as a gift. I have been patiently waiting for it to arrive only to discover the order has been cancelled.

Fine, the money has been refunded but I now have basically zero time to get a replacement gift. I won't be using this company for anything more going forward.

Today Friday 3rdFebruary I visited the Cafe at Eastbourne. It was lunchtime and the whole place was really very busy. All spaces in car park were full 😳
I ordered soup which was Potato and Leek served with a brown roll. The soup was more leek and not much sign or taste of potato. The roll was stale, at least 2 days old and not warmed up. I could not eat more that a few mouthfuls. The sandwich, very full of the cheese, ham and cranberry sauce, my friend had was okay other than the bread which was so thick that they could not eat that. I noticed that many plates had lots of bread abandoned. Perhaps they should start using medium sliced bread as it was so wasteful to see. Not a good visit.
Please do give feedback good or bad. This is needed to improve things. Service was very slow and staff very sullen. Tables full of empty dishes not bring cleared. Had to wait 15minutes for the soup and sandwich. I did ring but no apology given nor some sort of compensation either. Did not ask for my address or phone number either.

Went for breakfast with half price vouchers. The deadline was 11am. We got there around 10.45. However, they told us they had stopped serving. I saw manager and complained. He was very kind and let us go through. Lovely, lovely man serving coffees who was very apologetic. Thank you Hilliers.