Our overall experience with Hill has been superb, they put as much focus on customer service as they do the standard of building. The teams have been superb. Debra Furniaux Angela McDonagh went out o... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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Peter did a fantastic job fitting my new kitchen drawer front. He arrived on time, was very professional, and left everything lovely and tidy. The work was completed to a great standard, and I’m reall... Vis mer
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After my earlier review I had some follow up work done by Hill. Thanks to Mark Site Manager again. Richard Ryan and Amir Tesfahans were both brilliant, hard working and prompt in addressing my issues... Vis mer
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We have been liaising with India over our snagging issues. She has been very helpful in organising the various tradesmen required for the jobs. A very pleasant and polite lady.
Informasjon om virksomheten
Skrevet av virksomheten
About Hill Founded in 1999 by Andy Hill OBE, Hill began as a family-run business with a simple ambition: to put people and quality at the heart of housebuilding. More than 25 years later, we remain privately owned and family-run, and have grown into one of the UK’s leading housebuilders. Headquartered in Waltham Abbey, Essex, Hill employs more than 900 people and operates across London, the South East and the wider South of England. We design and build a wide range of new homes, from apartments and family homes to affordable housing and large-scale regeneration projects. We work with homeowners, local authorities, housing associations and other partners to create high-quality homes and sustainable communities. What makes Hill different is our commitment to doing things properly. From thoughtful design and quality construction to sustainability and customer care, we aim to create homes and communities that people are proud to be part of. Our relationship with customers doesn’t end when they receive their keys, our dedicated Customer Service team continues to support homeowners after they move in. Customers may know us simply as Hill, Hill Group or The Hill Group, alongside our individual development and home brands. Customer support Our Customer Service team is here to help with home-related queries and after-sales support. Sales: 020 8090 5484 Customer Service: 0808 178 6500 General enquiries: 020 8527 1400 Customer Service email: customerservice@hill.co.uk Stay connected To keep up with our latest developments, new homes, company news and community initiatives, customers can visit our website or follow Hill Group UK on LinkedIn. Customers can also register their interest online to receive updates about new homes and development launches. Our credentials Hill is a 5-star housebuilder, recognised through the Home Builders Federation’s customer satisfaction survey, and has won more than 500 industry awards since we were founded. We are also registered with the New Homes Quality Board (NHQB) and follow the New Homes Quality Code (NHQC), reinforcing our commitment to high standards and putting customers at the heart of the homebuying journey. For more information about Hill, our homes and our developments, visit our website.
Kontaktopplysninger
4,9
Enestående
4k anmeldelser
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Michael Perry came and checked the…
Michael Perry came and checked the issue to explain and resolve. He came twice on the day as I was late getting home on the first instance.
23. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Hill
Dear RKS,
Thank you for taking the time to leave us a review. We’re pleased to hear that Michael took the time to investigate the issue, explain the situation and work towards a resolution. It’s also great to know that he was accommodating and returned later that day to ensure he could assist you. We’ll make sure your positive feedback is shared with Michael.
Regards,
Hill Customer Service
Was amazing experience from Richard…
Was amazing experience from Richard today was very helpful
23. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Hill
Dear Cerys,
Thank you for taking the time to leave us a review. We’re delighted to hear that Richard provided such a positive experience and was helpful during his visit. We’ll make sure your kind feedback is passed on to Richard.
Regards,
Hill Customer Service
Thank you to Simon and Bobby for the…
Thank you to Simon and Bobby for the snagging work completed today. Friendly and professional.
23. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Hill
Dear SB,
Thank you for taking the time to share your feedback. We’re pleased to hear that you were happy with the snagging work completed today and found the service to be both friendly and professional. We really appreciate your kind comments and will ensure they’re shared with the team.
Regards,
Hill Customer Service
Great service
Thank you Alan Deadman for completing the outstanding tasks at my home yesterday. Alan is friendly and professional. He went above and beyond to make sure that I was happy.
22. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Hill
Dear Simone Joseph,
We really appreciate you taking the time to share your feedback. It’s wonderful to hear that Alan completed the outstanding tasks at your home and went above and beyond to ensure you were happy with the results. We’re pleased that his friendly and professional approach made such a positive impression, and we’ll make sure your kind comments are passed on to Alan.
Regards,
Hill Customer Service
Great help from sales agent Nasir at…
Great help from sales agent Nasir Uddin at North Gate Park in London -really recommend!
19. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Hill
Dear Will,
Thank you for taking the time to leave us a review. We’re delighted to hear that Nasir provided such helpful support at North Gate Park and made a positive impression. We really appreciate your recommendation and will make sure your feedback is shared with Nasir.
Regards,
Hill Customer Service
The whole experience with the Hill…
The whole experience with the Hill group was amazing but the one who made it great was definitely Nasir Uddin. He is the most helpful and patient person ever. He is also a great sales associate he can basically convince you for anything but will also help you with everything along the way. Big thanks to him
10. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Hill
Dear Doğa Çulha,
Thank you for taking the time to share such lovely feedback. We’re delighted to hear that you had such a positive experience with Hill and that Nasir played such an important part in making your journey enjoyable. It’s wonderful to know that his helpfulness, patience and dedication made you feel supported throughout the process. We’ll be sure to pass your kind words on to Nasir.
Regards,
Hill Customer Service
Andrew Delaforce did a splendid job
Andrew Delaforce did a splendid job. Even repainted the wall where some workers previously had left a mark. We're really happy, thank you!
22. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Hill
Dear JanL,
Thank you for taking the time to leave us a review. We’re delighted to hear that Andrew did such a great job and went the extra mile by repainting the wall to address the previous mark. It’s wonderful to know that you’re so happy with the finished result. We’ll make sure your lovely feedback is passed on to Andrew.
Regards,
Hill Customer Service
Five Stars 🌟
Had Peter Miller doing some work at mine today. Fantastic work yet again, friendly and helpful. Five stars!
22. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Hill
Dear Iain Canty,
It’s lovely to hear that Peter Miller has once again provided such a positive experience. Thank you for taking the time to leave us a review. We’re delighted that you were pleased with the quality of his work and found him to be friendly and helpful. We’ll make sure your five-star feedback is passed on to Peter.
Regards,
Hill Customer Service
Andy did a great job restoring MVHR…
Andy did a great job restoring MVHR boxing, covering vent pipes exposed after replacement. Very happy.
22. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Hill
Dear N Rutherford,
Thank you for taking the time to share your feedback. We’re really pleased to hear that Andy did a great job restoring the MVHR boxing and covering the exposed vent pipes following the replacement work. It’s great to know you were happy with the finished result, and we’ll make sure your kind feedback is shared with Andy.
Regards,
Hill Customer Service
My house have some wall painting follow…
My house have some wall painting follow up, and there staff - Simon, he’s very helpful， kind and be patient to finish the job. I’m grateful that they are provided good after sales service
22. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Hill
Dear Fei Felix,
Thank you for taking the time to share your feedback. We’re pleased to hear that Simon was helpful, patient and took the time to complete the follow-up painting work to your satisfaction. It’s great to know that you’ve had such a positive experience with our after-sales service. We’ll make sure your kind feedback is shared with Simon.
Regards,
Hill Customer Service
Was a good man andy richard
Was a good man andy richard
21. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Hill
Dear Abdul Mohammadi,
Thank you for your lovely feedback. We're pleased to hear that Andy and Richard provided a positive experience. We'll make sure your kind words reach them both.
Regards,
Hill Customer Service
Richard came to my property to fix my…
Richard came to my property to fix my balcony door. Very polite and professional, nothing was too much trouble for him. I am very happy with the service
21. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Hill
Dear Emma,
We're so happy to hear Richard provided such a positive and professional experience. Your kind words mean a lot to us! We will pass these on to Richard.
Regards,
Hill Customer Service
My experience with The Hill Group
My experience with the Hill Group was absolutely amazing!
From the moment I arrived, I was warmly welcomed by Sam Coleman, who was patiently awaiting my arrival despite me being a few minutes late.
Sam took the time to explain the properties available, discuss the different purchasing options, and answer any questions I had. He then kindly showed me my chosen two-bedroom property, explaining its features and the many benefits it had to offer.
I was genuinely amazed by everything the property offered, and it quickly became clear that this was exactly what I had been looking for—and more! Sam's knowledge, patience, and willingness to guide me through the process enabled me to make a well-informed decision with confidence.
A huge thank you to Sam Coleman and The Hill Group for this positive and memorable experience. I would highly recommend them to anyone looking to take their first step onto the property ladder.
18. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Hill
Dear Patrice Charles,
Thank you for your wonderful review. We’re delighted to hear that our team provided a positive and memorable experience while helping you find your new home. It’s great to know our colleague’s knowledge, patience, and guidance helped you make a confident decision. We truly appreciate your recommendation and wish you all the best in your new property.
Regards,
Hill Customer Service
Alan D.
Alan D. came to do work in our bathroom and kitchen. He took time to assess the root cause of our problems and delivered quality work and left our spaces in a neat state. Besides that he was very polite and clearly explained what had to be done.
18. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Hill
Dear Galid Lahdahda,
Thank you for your feedback. We’re delighted to hear that Alan took the time to identify the root cause of the issues and provided high-quality work. It’s great to know you were pleased with his professionalism, clear communication, and the condition he left your home in. We appreciate your kind words and will be sure to pass them on to Alan.
Regards,
Hill Customer Service
As a Hill (Hell) homeowner I wish I’d…
As a Hill (Hell) homeowner I wish I’d never bought. It’s month 13 of snagging, our storage battery doesn’t work, the battery manufacturer went bust and we have no warranty. Hill’s customer service is non existent even if you go to Head Office. Currently going to NHBC & the ombudsman as this is the only way to get help. They’re only interested in you before and when you buy, not afterwards. Avoid at all cost!
18. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Hill
Dear Anna,
Thank you for taking the time to share your feedback. We are sorry to read that your experience has not met your expectations. Providing a positive customer journey, both before and after completion, remains extremely important to us and we take all customer feedback seriously.
Following the completion of your home, our team has continued to engage with you regarding the items raised and has arranged inspections, attended appointments and progressed works where required throughout the warranty period. While we appreciate that some aspects of the process have not progressed as quickly as you would have liked, we have remained committed to addressing the matters raised and maintaining communication throughout.
With regard to the energy storage system, we understand the frustration caused by the manufacturer entering administration. Unfortunately, this is a situation outside of our control and one that has affected customers more widely. However, we have continued to investigate available options and support wherever possible. We would also note that the renewable energy system installed at the property continues to deliver significant benefits, including participation in the Octopus "Zero Bills" initiative.
We recognise that building and maintaining a new home involves balancing customer expectations, technical requirements and supplier support, and we remain committed to providing assistance in line with our obligations and warranty commitments.
We understand that you have chosen to refer certain matters to independent bodies and will, of course, fully cooperate with any review undertaken. We remain available to discuss any outstanding issues directly and will continue to work constructively towards resolution.
Regards,
Hill Customer Service
Had Andy visit today was lovely
Had Andy visit today was lovely, very helpful and did a great job. Thank you !
18. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Hill
Dear Jessica Reid,
Thank you for taking the time to leave such lovely feedback. We're delighted to hear that Andy was helpful and did a great job during his visit. We'll be sure to pass your kind words on to him.
Regards,
Hill Customer Service
Perer Miller was very professional and…
Perer Miller was very professional and did a great job fixing our broken bin storage.
18. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Hill
Dear Dami,
Thank you for taking the time to leave your feedback. We're delighted to hear that Peter was professional and did a great job fixing your broken bin storage. We'll be sure to pass your kind words on to him.
Regards,
Hill Customer Service
Andy did a fantastic job.
Andy did a fantastic job.
Very friendly guy, arrived on time and did a stellar job.
18. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Hill
Dear Stephen McDavid,
Thank you for your lovely feedback. We're delighted to hear that Andy did a fantastic job and was friendly and punctual. We'll be sure to pass your kind words on to him.
Regards,
Hill Customer Service
Paul Coppen brilliant guy gone beyond…
Paul Coppen brilliant guy gone beyond and above and done a great job. Very pleased with the work and very friendly person. Keep up the good work mate!.
18. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Hill
Thank you for your fantastic feedback. We're delighted to hear that Paul went above and beyond, delivering a great service while being friendly and helpful. We'll be sure to pass your kind words on to him.
Regards,
Hill Customer Service
Raalf Fallaha has been great
Raalf Fallaha has been great, very efficient with repairs and quality of work in the time taken is also excellent.
17. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Hill
Dear Jake Morris,
Thank you for your lovely feedback. We're delighted to hear that Raalf has been efficient with your repairs and that you're pleased with the quality of his work. We'll make sure your appreciation is shared with Raalf.
Regards,
Hill Customer Service
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