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They made me an offer of 2,00 €, but they withdraw 7,00 € more ftom my card, without ask me first. Their answers and actions are still pending.

Assistenza utile

Hi,this is an unauthorised transaction and I would like any withdrawals to be retuned

Company quick to resolve issues satisfactory good customer service and alts was excellent

Hæver penge på konto selvom abonnement er annuleret. Skjuler sig under andet firmanavn med lagersalg (MaxiZoo). Som intet med det at gøre.
Misforståelsen afhjulpet på bedste måde "Tak Ayla for din hjælp"

Had a slight issue at the start but after talking with the staff my issue was resolved fully and without further issue. Staff were professional and very helpful. The membership is quite a good idea and the products all look great with quite a wide range to choose from.

Thank you Ayla for your assistance 😊

Me suscribí accidentalmente a un servicio y el equipo de atención al cliente fue de gran ayuda

Had an issue at the start and the great team fixed it without any problems

Firmaet er super og professionelle.
God service.

Firma har kontaktet mig og overfører pengene tilbage. De har undskyldt det var en fejl. Så ingen sure miner fra mig. God weekend.

I think as a customer being able to cancel the subscription when I have financial issue has to be the best thing ever! Since I Can always come Back when I'm back on my feet.

It was a really good experience! I was understood and had a good time.

I registered for a special offer in the 4 july 2024. The amount was 19 DKK. I't turned out that I had actually subscribed for a huge montly amount which was not obvious until the first email that I received reminding me og a monthly fee. I instantly triede to cancel my membership which required that I contacted them as the cancellation button does not work within the first 24 hours. I managed to cancel my account the same day. On the 7 of july there was a withdraw of 358 DKK from my account. Customer service keeps on ignoring my questions and critic concerning that the terms was not clear. They refer to a 14 day cancellation period. It's a horrible company that scams people. The company will be reported to the Danish consumer council " forbrugerrådet"

Update on the 10 of july :
The company has aknowledge their misleading service and has offered 50% refund if I rewrite my review. Once that has been done they Will return the remaining 50%.

If that is done,I will update my review once I have returned the full refund.

Update on the 14 of july:
The company has as written aknowledge their fault when they charged me eventhough i had cancelled my membership and returned 50%. However they want a 4 or 5 star review before returning the rest of my money which I have declined .

Zoe è stata esaustiva nello spiegarmi che avrei ottenuto il rimborso

problem solved THANK YOU.

Bonjour j'ai été très satisfait du service.
Merci
PM

Thanks to Zoe for helping with the subscription, refund as well as unsubscribing 😉

Ofreció una buena asistencia. Mi reembolso ha sido trabajado