Herman Miller Anmeldelser 167

Après avoir visité le Showroom parisien j’ai passé ma commande pour une siège Embody gamer. Problème : un des accoudoirs fait du bruit quand on pose son avant bras. Je demande une intervention SAV. On m’envoie des photos pour que je démonte l’accoudoir et répare moi même le fauteuil.

I have owned three Herman Miller chairs in my working life and also used them in some workplaces. With some variation amongst models, I've always liked the chairs. So when I did have an issue with one, I was shocked to find out how bad the service was. I have not experienced this with any other premium brand and my purchase was for a 3000 + chair. My first attempt to reach out (with a reasonable question not answered by their FAQ) got no response, the second attempt received an irrelevant 'template' reply and when I asked (politely) for an actual answer, I got a rude response saying that if I didn't understand their instruction manual, sell the chair and get another. It's completely put me off them. But as a developer and with a growing company, I do need high-quality chairs so now I am looking into more contemporary companies - Steelcase etc. But genuine question - why would a company with their professed values have such horrible, hostile customer service? I think I know why. They only want enterprise customers - huge firms buying large numbers of chairs. But why not state this outright and avoid small business people or office chair geeks the hell of having to deal with Herman Miller service?

I purchased a $2,000 desk chair from them. FedEx delivered it to the wrong address and the photo proof was entirely not our building. I provided significant photo evidence showing the comparison and immediately opened the case with FedEx and notified Herman Miller. When FedEx closed the case, they shared no information about what occurred and just said to contact the shipper. I reached out by phone and email to discuss. On the phone they were cordial and said they’d research further. I get an email about an hour or so later from a different associate telling me that they see in tracking the chair was delivered (again to a place that looks NOTHING like my building) and if I have still not located it “to contact local authorities.” How are they not holding FedEx responsible on their end?! Also why do they ship expensive items without any signature confirmation. I wish I looked at TrustPilot before ordering from here. I’ve always thought this to be an extremely reputable company, but now I am out almost $2,000. This is a horrendous experience. I am at a loss for words and will be going through my credit card company now to reopen the investigation.

I had a terrible experience with condescending ableist vendors, and when I emailed Herman miller about it got 0 response.
After I followed up I got an email: what exactly is your question about our product?
When I answered it was a complaint about the service they replied they are not responsible for their suppliers, and if I wanted to complaint I could do so at their suppliers.
(one refused to talk to me and only spoke to my male companion, and one implied that wheelchair uses wouldn't work and therefore couldn't afford a chair)

This has put me off buying the chair in general, I'll gladly spend that 2500 euros on a brand that has any form of customer service!

Schlechter Kundenservice. Reagieren nicht auf Garantieanfragen für meinen kaputten Schreibtisch.

I ordered a chair directly from the manufacturer's website. I received no information about delays in delivery. I was offered the option to cancel the order. At the time of cancellation, they claimed to have shipped the package. However, more than a week later, I still haven't received it. The customer service is terrible. They don't communicate anything and don't offer any compensation.

J’ai passé commande d’un bureau auprès de Herman Miller en novembre 2025. Depuis, l’expérience a été catastrophique du début à la fin.
D’abord, le plateau de 160 cm a été déclaré “introuvable” pendant plusieurs semaines. Une fois le colis finalement expédié, le plateau reçu présentait un défaut de fabrication. Herman Miller a alors procédé à un remplacement… mais le second plateau était lui aussi abîmé, alors même que l’emballage était intact.
Cela fait maintenant près de trois mois que je suis dans l’impossibilité de monter un bureau parfaitement payé, malgré de multiples relances, échanges et pertes de temps. Pour une marque qui se veut premium, c’est incompréhensible.
Le service client reste courtois, certes, mais les solutions tardent, les problèmes se répètent, et aucune initiative commerciale n’a été proposée malgré un préjudice évident (absence totale de bureau depuis novembre, temps passé, organisation contrariée).
J’attends désormais un remboursement intégral rapide, et un geste commercial serait selon moi le minimum au vu de la situation.

The chair from Herman Miller is exceptionally comfortable. It was recommended to me and proved a great lead compared to my old ’standard’ chair.
The showroom was great to test what you are buying and judge the model that fits you individually based on your needs. Help from a very friendly, informed and helpful sales assistant (Pooja) was critical to buying the right chair. Very pleased.

I purchased this Herman Miller gaming chair for work-related reasons and visited the Boston showroom in person on November to place the order. At that time, the in-store service was acceptable.
However, less than two months after delivery, the chair developed a serious quality issue. Every time I sit down, it makes a loud cracking noise, almost like bones breaking, which is extremely disturbing and affects daily use.

On January 13, I contacted customer service to report the problem. I was instructed to reach out to the sales associate who handled my order. I provided photos and sent videos twice as requested, yet after more than three days, I still have not received any response. This experience makes me feel that customer concerns are not being taken seriously.

For a brand positioned at this premium level, the slow and unresponsive after-sales service is very disappointing. What is even more unacceptable is that, despite the issue clearly being a product defect, I may still be required to pay a $100 shipping fee.
For such an expensive chair to develop quality issues within two months is simply unacceptable.

Considering the price, product quality, and after-sales support, the overall experience does not match the brand’s reputation or cost. If I had to make the decision again, I would seriously question whether it is worth it.

Des prix exorbitants et n'espérez pas un service client derrière. Des politiques de garantie absurdes qu'ils n'assoupliront pas pour satisfaire leur clientèle. Je ne rachèterai plus jamais cette marque. Vous trouverez de bien meilleurs rapports qualité/prix ailleurs.

Schade das es keine 0 Sterne gibt.
Sehr schlechter Kundenservice bei Garantie Problemen.

Des produits qui coutent une blinde. J'ai reçu leur table :
- moteurs ne marchent PAS
- pas de bonnes visses pour la table
- schema de montage generique

Ca fait UN MOIS que j'essaie de retourner la table. Au service telephonique ils décrochent, disent rien, raccrochent au nez. A chaque fois c'est 5j ouvrés d'attente pour une réponse par email.

Sérieusement, incompétents et criminels. Pire achat de produit depuis 5 ans minimum pour ma part. Service client de M*RDE.

Des produits vendus à des prix luxe, pourtant une entreprise sans aucun service client derrière.
Un bureau livré incomplet, avec rayures sur le plan de travail et une seule réponse à nos mails en 3 semaines et toujours aucune solution trouvée.

Bought a $2,440 Aeron from them on discount for $1,738.50 (Before a $99 shipping fee on a near two thousand dollar purchase) in the Herman Miller recommended size for my body type.

After trying to get used to it for just under a month and running out of my return window I called them back and said that the size they recommend just won't work and I would like to exchange for the larger size, I want to stress this is within the return window of my chair.

They said that because I didn't keep the carboard box, they would charge ~$170 for return shipping and restocking, and that they could not exchange at all, so that I would need to return my chair, and then pay the full price for the new chair plus shipping again unless I could negotiate the price down on the new order with someone else, the customer service rep could not negotiate for some reason until the return was already processed.

So, within the return window, just looking to change chair size because the chair Herman Miller specifically recommended doesn't fit.

$99 to ship to me, $170 to ship back, $702 *more* for the exact same chair just one size bigger at full price, and then $99 shipping back to me.

Total, Herman Miller wanted $1,070 just to replace a chair with another chair of the same type within the return window.

It would have cost $170 alone, just to return the chair at all, and then eat the original shipping cost of $99, for a total of $269 just to "try" out their chair they recommended that doesn't work and isn't comfortable for my size.

Literally horrific - went in store sat for an hour entering all details and I wanted it as a gift - the whole thing was wrong even the name of the recipient.
Store assistant completely untrained. Never again.

Bonjour,
Commande passée le 28/11 pour un produit indiqué en stock. Paiement effectué par CB, facture émise mais le fauteuil de bureau n'a toujours pas été envoyé.
impossible de joindre qui que ce soit au téléphone.

Rien ne va dans toute mon expérience d'achat !

Une livraison programmée avant 21h et à 23h toujours rien. On m'annonce arriver à minuit.
Une soirée bloquée pour rien

3 jours d'attente sans réponse puis on l'appelle et on m'annonce devoir reprogrammer car "je n'étais pas disponible lors de la livraison".

Je dois reprogrammer 1 semaine plus tard c'est le premier créneau disponible.

Le jour J, ma chaise (qui est censé être extrêmement haut de gamme) n'est même pas emballée et elle est débarquée dans mon hall d'entrée avec un carton en lambeaux qui l'entoure.

Des chaises à 2.000€ pour ça ?!

Edit 26.12.25:
Le retour est au frais de l'acheteur et malgré une expérience catastrophique et un avis partagé a l'entreprise + en ligne, le service client ne propose rien.
Il n'y a donc plus aucun intérêt d'acheter du haut de gamme avec une telle expérience

On August 13, 2025 I called and ordered a Aeron Chair and paid with my Canadian credit card. 10 minutes after I paid realized that I could have asked to charge my card in Canadian currency, then I called and cancelled the fist order that I was charged in US currency and paid for the same chair with the same credit card and asked to be charged in Canadian. But I ended up receiving two chairs with large packaging instead of one chair. since the chair didn't have the neck support I decided to return it. I called immediately and returned both chairs on Aug 22, 2025 (Please note that I ordered one chair). I was told by HM customer service that they will refund after they received the chairs.
After lots of emails and calls back and forth (16 emails and 10 phone calls), Ultimately, the refund I received was insufficient to cover the amount I paid, despite numerous attempts to correct the error. The significant time and effort required on my part for a simple order cancellation and return make me question the company's customer service and financial procedures.
My experience has left me with the feeling that Herman Miller does not prioritize customer care after a sale is completed. The lack of resolution and apparent breakdown in communication between the customer service and finance teams is extremely disappointing. The company's handling of my return and refund suggests a system that is not properly equipped to resolve complex customer issues.

Order number: 53623
I ordered a chair, waited two weeks, and it never arrived. When I called customer support, they had absolutely no idea where my order was. Instead of taking responsibility, they cancelled it without my consent and basically told me to accept it. Still waiting for refund!

This company is dishonest, incompetent, and a complete waste of time. They take your money, fail to deliver, and then treat you like you should be grateful for the cancellation. Feels like a scam. Avoid this company at all costs unless you enjoy being lied to and ripped off.

Bought an Embody chair due to some knee and neck/shoulder injuries. Pretty sure its making them worse. Chair is garbage, uncomfortable, cracks and creaks while sitting in it. Only two points of adjustment for your spine, impossible to get it to actually hug my back and be comfortable. Save your money and buy something else.