Hell Bunny Anmeldelser 

The customer service agents are abhorrent. Really terrible, not willing to put anything right. Actually reeling from how badly they treat people. Clothes not worth the expensive prices. And yes, I agree , badly sized. In times of covid you can't have such a terrible delivery service. Especially if the clothes are completely random sizes!

Really bad fit of clothes. Customer service also terrible.

Really terrible experience will never be shopping here again. All dresses were terribly sized (who that orders a L has boobs the size of ping pong balls?!) and returns policy not clear. It was suggested that if I did not pay for tracking am signature the package might "get lost". Sure. I bet it would and then no refund ever given.I reached out and was met with so much rudeness and resistance . Then they just ignored me. I dont think I have ever been treated so poorly by a company which has just left me feeling really upset and wishing I had never tried to buy something from their site. I've never been made to cry by customer service agent before or felt that they were absurdly not willing to help me in any way. So bad. Sooooooo angry.

I ordered from Germany and the two tutus arrived pretty soon. Both are very cute, BUT hot pink is more like a neon pink and not like it was shown in the picture sadly.
Besides that my experience was quite good.

I've used them many times, never had a problem until today. The good: their clothes are good and they are fast shippers.

The bad: customer service, their phone lines left me hanging for 45 mins until I gave up. Their web chat showed they were totally unwilling to cover postage cost of a new item or returning the old item, and came across as rude and patronising by just copy/pasting information on their site. Ultimately, this bad business practice puts the customer out of pocket for what should be a simple exchange.

I plan to stick to buying their clothes from ebay and other sellers in future as other sellers will allow exchanges.

The size charts are not accurate - their size chart suggests I should be a M, however I always fit comfortably in a S! I ordered 3 items, all S, all but one fit me perfectly and that was just a tad too tight for comfort, hence the attempt to exchange, though refund might be more logical.

Buy their clothes from other places if you can, and if you have a local store, try on the clothes there for more accurate sizing. I bought their clothes from stores before I went online, which is why I knew the right size to buy. It's a shame that a slightly different style of dress suddenly didn't fit.

I love their clothing very much but the customer service really isn't very helpful, can hardly get hold of them to change or cancel orders.

Sizing is off, my "mini-skirt" is past knee length, and the bust dart is wrong on ONE SIDE of my pinafore so that one breast has a pointy, vacant pocket of fabric at the tip. I'd return the item as faulty, but other reviews warn that their refund practices are unreliable. I guess I'd rather have a weird pinafore than pay out the ass for return shipping and cross my fingers for a refund. Learn from my mistake and spend your money somewhere that cares about your satisfaction with their product.

I ordered a dress and it was too big, but I left it very late to try and get a replacement in a smaller size. I placed another order anyway and emailed customer service to see if they could rush it through for me. They responded straight away and got the replacement delivered the following day for me. So happy with their customer service and the fact they went out of their way to help me get my order early. Great company!

I order a dress according to their size chart and the dress arrived 3 times larger. I was swimming in it. Either the size charts are incorrect or the dress labeling is incorrect. They do not have return shipping policy so I was expected to pay $80.00 to return a $58.00 dress. (The return address is international so it costs a lot more) I contacted Customer Service many times asking for an exchange, as I like the dress, however they are uncompromisable and unwilling to accept any fault. So basically, if you order from them and there is any error with your order you are out the money if not more money to return it. This is a scam and they are stealing peoples money. Stay away from this online company.

Don't get why there are bad reviews
I had no issues, fast communication with a lovely person via messenger on Facebook. Fast delivery via DPD and was tracked, gorgeous coat that fits really nice because I measured myself before buying! Best coat I have ever purchased

Outrageous returns and exchange policy. My sister kindly ordered me some dresses for my birthday from HellBunny. Unfortunately one was too big so I enquired if I could exchange it for a size smaller. They have an incredibly rigid policy that does not allow exchanges, so I would have had to pay to return the dress and then ask my sister to order me a new one. Even if this wasn't a gift, this is ridiculous customer service, as you never know how something is going to fit until you've tried it on. Totally unreasonable. But at least they're making a quick buck for themselves.

I love the dresses from Hellbunny. True to size, beautiful prints and excellent quality! 10/10

I ordered a top and crop pants and they fit amazing!!!! I definitely plan on ordering more outfits 🙂

I ordered some jeans in black. The size and fit was perfect and I was super happy with them. However after I washed them they now have unsightly streaks all down the legs. I can't wear them anymore!. Looks as though they have used a cheap dye and I even used a cool wash!! Not happy.

Sizing is dreadful and customer service is awful, rude and very untrustworthy company.
First order they only shipped half the order and had to chase for my money, as they still tried to charge the full amount, second order the sizes where way off, third order well what can i say, i wont be ordering again, have never come across such rude staff in my life, dont rely on the sizes at all, they are dishonest at this company, i gave them 3 chances and got fobbed off each time. AVOID AVOID AVOID

Don't rely too much on their sizing chart - according to the chart I should have been a small (UK10) but based on other reviews I read, I went for an extra small in all of the dresses I tried. The fit was perfect on all of them except one, which I would need to size up in (this was a pencil dress so was more fitted than the other dress styles I ordered).

I contacted hell bunny on Facebook before ordering about sizing and they told me to go by the size chart which was fairly unhelpful given that the size chart isn't accurate.

Returns are not free which is definitely a negative point, as this can be quite expensive. The dresses were lovely though!

Love the item, but customer service is appalling. Only real way to chat is through messenger and they spoke to me as if I’m stupid. Very blunt and no customer service skills, I am a customer and thus should be spoken to in a manner fitting. Will not use this company again for that reason.

What is most misleading is when the clothes on picture is not the same as the one sent and that happened to me. If I am going to be sent a burgundy instead of red then why bother asking me what colour do I want. Such discrepancies is so annoying and to think of returning item when one is busy has a baby and time is so precious I think I am going to end up settling with the colour sent to me. Burgundy is not red. Red suits me and burgundy does not. It is as simple as that when it comes to clothing colour and us women. I don't think I will be ordering again. I gave three star because despite coming across as a brand that sends random colours the buttons weren't falling apart but in all truth with the inconvenience of settling for burgundy (when it was not even on the option) I would have given two star. It reached so swift and on time though but not at all satisfied with the colour and the liberty they took to send just any colour that was not even on the site.

Absolutely 100% DO NOT recommend purchasing from this company.
I received several items recently, one of which was a cardigan that was faulty. As per their website I contacted Hell Bunny to inform of the fault and was told to post this item back separately from the others at my own cost and I would be refunded when confirmed as faulty.
I sent several photos through of the faults first and could have been given confirmation of fault at this stage but wasn’t.
Fast forward several weeks later and I hadn’t heard anything about my return. I had to email to follow up and only then received my money back, but no refund for my postage costs. After emailing again I was told the cardigan wasn’t considered faulty so they wouldn’t refund me that amount. At the time of posting I was told by the agent it would have only cost a couple of dollars more to post all items together. Essentially I have been penalised as a customer for doing the right thing and informing the company of this fault before returning.
I have submitted a formal complaint to the customer service manager about how this process puts customers at a disadvantage and they have failed to respond after several days. This service has been awful and I would recommend that you avoid this company if you don’t want to be out of pocket!

I measured myself and ordered the Clash Skinny trousers based on the sizing indicated . They were too large so I had to order again.

Pros:

1. The trousers are lovely, the fabric is soft, stretchy and the quality is fantastic.

2. Delivery is free. Which is awesome. And really speedy. I received them the day after placing the order.

Cons:

1. The recommended sizing measurements on the site aren’t great. I could probably have gone down yet another size but decided I could make do. They come up large.

2. There aren’t any free returns unless your item is faulty and their website states that if the deem your returned garment to not be faulty, they won’t refund you. I would have thought free returns to a designated store (which most companies offer) would be incredibly useful as an option to your customers rather than making them pay for tracked shipping.

3. The returns note isn’t printed, so you have to write in the order number, garment details etc like it’s 1993 and you’re returning a Kay’s Catalogue order. You also have to hand write the returns label which even Kay’s didn’t make you do. Not such a big deal, I know, but it’s such a small thing for a company to preprint this information on the returns note along with an address label (doesn’t even have to be sticky). But that’s just my cantankerous old self picking at bones.

So while it’s a 5/5 for the trousers (which really are gorgeous), a 5/5 for super speedy delivery, it’s a 1/5 for the sizing on-site, and the same for returns process.