Hell Bunny Anmeldelser 

Had my first experience ordering from Hell Bunny in the past week. Great company to deal with. Lovely clothes arrived promptly and without quibble. Had a wee issue at the checkout in using a fifteen percent off coupon. I instant messaged customer service and they sorted everything promptly and refunded me for the extra money. Highly recommended and credit where it's due! 👏

Perfect as always for plus sizes, I absolutely adore my new dresses, skirts and tops!

Instagram for photos @renaka_hulachica

Received my order today after speaking with hell bunny to make sure I ordered correct they advised my based on my measurements to order in a medium I did this and when my item arrived it is way to big, they want me to pay to return the item before I will get a refund for the item but not any postage so will be out of pocket almost £10 when this was there fault. The customer service number can only be contacted between 12-3 weekdays and the online chat can barely help. Will not be ordering anything from this company again after this experience.

Bought two dresses - love them, great quality and sizing. Delivered within three days of ordering to Republic of Ireland.

The clothes are great, IF they arrive. They use DPD as delivery company, who doesn't deliver oftentimes. Hell Bunny is not able or not willing to deal with that and is not willing to refund upon finding out the problems. Had to inform PayPal to get my money. Don't buy here!

Ordered three items yesterday from Hell Bunny and they arrived delivered by DPD today - very impressive! I’m usually a high street size 10 UK - I checked my measurements against their size guide and was between an S and an M, I decided to go for the S and all three items (dress, jumpsuit and top) fit perfectly. I’ve already recommended to others!

Wow, they almost doubled their prices after brexit for citizens of EU (like it was our fault, lol) and made extra website for EU citizens with these outrageous prices... I've found out only because I had link for a dress saved from before and I suddenly couldn't order delivery to my country. Asked them about it via facebook and got response with link for EU website (with different prices). After I asked via mail what is up with those prices (I am admitting I was really annoyed) I got passive agressive response to blame brexit and they forwarded me to the page saying they are in fact not shipping to EU now. Like sorry?? YOU WERE THE ONE VOTING! Not me. You blame brexit.
I have small bussines myself and this was the worst way of handling complaint and worst customer service ever.
With this prices at least use something else than 100% polyester. NEVER AGAIN!

The dress I ordered had a very thin & cheap-feeling fabric, which is shocking considered the price I paid. The sizing was very off - their XS is GIGANTIC, I’d call it a size uk 10 at best, with a size 12 bust! Despite their marketing looking all-inclusive, Hellbunny doesn’t want to cater for naturally-slim women, so I don’t recommend them to slender/petite women at all.

I've been eyeing the Elvira coat for a looong time after seeing beautiful photos. I was scared to buy off the official Hell Bunny site as I've read bad reviews about their customer service, but they had a 20% off sale for a whole month, so I risked and ordered. I got the coat for 120€. It was shipped the next day and I received it 2 weeks after that. I ordered a size S, thinking I needed a bit of room for a cozy sweater, BUT the coat was huuuuge. I was sceptical about exchanging, because I had to pay return shipping (20€) and didn't know if XS would fit, but the coat looked and felt like really nice and beautiful. I sent back the coat with a tracked service for an exchange and was anxious if everything was going to be okay and that I wouldn't be charged customs after 1st January because of UK leaving EU. After kindly e-mailing them about confirming received goods, they kindly assisted me and sent out the new coat ASAP. The coat in XS is still a little too big for me, I guess it's shaped like that intentionally. I use a belt from another coat to make it look more flattering in the waist. I'm 170 cm tall and it's quite long, I'm around 65 cm in waist and 85 cm in bust. I think if you're smaller than me, the coat will definitely be too big for you. I feel like this coat is better for bigger ladies as it shapes their bodies better and makes them look very sexy (that's why I probably fell in love with the coat). I mean overall the coat looks amazing, I love the skirt shaped bottom part and faux fur details - especially the hood. BUT I feel like the coat isn't really worth neither the regular price (at the time I ordered it was 150€, then it spiked to 167€ and now it's 204€ lol), neither the sale price I got it for (120€). I own a coat from another brand that cost me around 100€ and it's nicer quality than Hell Bunny. My final words - I was very happy with their customer service (I'm always very patient with my orders, because I know these are difficult times for companies and post services), but the product kinda disappointed me (the fabric already feels different at some parts, the buttons are loose and sometimes sound like they're gonna fall of and the faux fur feels a bit cheap - had the coat for a month). I still proudly wear it, but it's not what I expected, so that's why one star less.

I had issues with customs taxes due to Brexit, no help at all from Hell Bunny. Then I discovered I paid UK taxes in the global amount of my purchase, which is now illegal. Hell Bunny "refunded" me basically with a voucher while we can't even order on their website anymore when we live in Europe. That's unacceptable, awful costumer support.

Sizing is off - a while ago I ordered a dress and skirt in size small and they were (and still are) perfect, but this one wouldn’t even do up. It also came out of the packaging stinking of fish, which makes me think it’s being made cheaply...

Just a warning, the sizing for the coats runs HUGE - I'm normally a size XS with a 25.2 inch waist and I ordered an XS coat which was fitted for a 25.6 inch waist. I assumed it would be a tiny bit big but I wasn't prepared for how massive it was...I could grab a bundle of material at the back which is about an extra 6 inches in diameter. I measured the waist circumference of the coat afterwards and, surprise surprise, it is about 31 inches. It just isn't fitted or flattering. It's a shame because I bought an XS dress at the same time which fit perfectly, so the sizing just isn't consistent.

This was my first bought from this eshop. Everything was going easy. Perfect communication with seller and really quickly they exported my package. Even that I messed up my order because I ordered size L by mistake. I wrote them email and they send me the right size. Dresses are awesome and fit well! P.S.: I´m not from England, so don´t be afraid to shop here.

Not too pleased with my first shopping experience with Hell Bunny. Had difficulty in selecting my choice even though it was fairly easy to pick my dress size. When I tried to do so, an automatic message came up stating that I had chosen an incorrect option (there was no mention of my item size being out of stock). I messaged the Hell bunny service rep who said it was working fine for them and I should try again. When I did, I was able to go through with the full purchase. However on the day of the DPD delivery notice, Hell Bunny announced due to my size being out of stock they were cancelling my order and refunding. So, all in all, a disappointing experience. I think they really need to update their website and connect it better to their stock of sizing options.

I have a fair amount of Hell Bunny clothes. I've always found them to be well made for the price and true to size. I don't always order directly from their website, but have a few times. Most of the time the service has been really good. I have only encountered an issue once. I ordered an item, received an email saying it had been dispatched, then later that day received another email saying the item was out of stock and they had sent me a refund. It was mildly annoying but the refund came through, no issues.

Alarming business practices.

Ordered two dresses which somehow, inexplicably, were sent to another customer in another town. Customer service’s response to this was to offer to get the customer to send them on to me! They have not offered to replace or refund and I am still going around in circles with them. As of writing this review, I have not even received confirmation that a random stranger is not holding my personal information.

Clearly not GDPR compliant and the representative I have been emailing with has been rude, unsympathetic and completely disinterested in resolving a huge mistake made by their company. Avoid at all costs.

I bought a gorgeous sparkly velvet dress from Hellbunny for Christmas, and it arrived quickly, was well cut, and fit like a dream - sizes are true, and great for curvy girls. These dresses aren't particularly cheap, but you get exactly what you're expecting. So pleased with my purchase.

I ordered the Elvira coat last month and got a medium, because most of my clothes are that size and I try to stay a size up anyways, especially with coats because I wear a lot of layers. I hadn't ever bothered measuring myself before because I don't typically wear fitted stuff like this. Shipping was super fast, but when I got it, it was WAY too big. Measured myself only to find that according to their measurements, I was slightly smaller than the XS. I had to pay ~$70 to send it back which sucked, but I understand why they can't cover that. After they received it, they sent the exchange in 2 days and I received it 2 days later. It fits so much better and honestly leaves more room than I was expecting for layers. Definitely true to size, so make sure you measure yourself before ordering! Very happy with it, despite the inconvenience.

Customer service is non-existent.
They received return parcel and only processed half. Kept item and money paid - seems they make a habit of doing this.
Have ignored all communication and PayPal case on the matter.

I dont normally buy clothing on line but I've ordered 3 things from Hell Bunny recently. All were perfectly sized, quality was great and each order arrived within 24 hours even during lockdown.
One item was sold out and they refunded immediately without me having to ask.
Their customer service is excellent.