Healthharmonie Anmeldelser 

I have twin boys: one has started treatment and the other was in the process of being referred. Health Harmonie, brilliantly, managed to book the appointment to follow on from my other son's existing appointment so I could take both and make only one journey. I hadn't requested this, some very smart and thoughtful person had realised and scheduled the appointments consecutively which was fantastic. I also managed to book consecutive appointments for our next visit. That level of thought is not common in the medical industry. Thank you so much Health Harmonie :)

How the NHS can refer people to these is unreal. Had a biopsy taken 20th March. Had no result yet, cant get hold of anyone. They never answer the phone. Spoke to my gp surgery and they tell me to phone them. How when they dont answer. Im literally getting nowhere. I COULD BE DYING AND NO ONE HELPS

Seen on time . Prompt follow up appointment after initial consultation. Pleasant staff . Problem and treatment explained fully.

Went for initial appointment, was told to stop taking my medication immediately, this led to me feeling very ill, no follow up appointment received until my GP got involved, had appointment and was told to book blood tests, asked for a blood bag and was told I didn't need one, went for blood tests to be told that they couldn't be done as I did not have blood bag, now having to take time off work to sort out, they never answer the phone or emails, HCRG group were bad but these are even worse

Very poor administration, though individual clinical staff are fine. Incapable it seems of answering emails or of answering the phone in an acceptable time. Latest report is simply wrong - has my data been confused wiuth someone else's? Consultation setup seems rudimentary, just hired offices. Failed to investigate dry eye condition properly - Aston Eye Clinic were far better. This is a pretty shoddy service that shouldn't be getting an NHS contract (or anyone else's).

Dr Raut and nurse Luca and assistant Zafron’s and Dee were extremely friendly and very nice, explained the whole procedure and did so with extreme care . I felt so at ease. Thank you .

I would score a 0 if I could! Absolutely disgusting service. I was referred by my GP at the end of October 2025 on a 2WW. HH initially lost my referral so I chased this and was then seen at the beginning of December. I had a biopsy on 22.12.25, and have been diagnosed with a BCC. I have had nearly 10 appointments so far, having seen 1 Dr twice for her to tell me on both appointments that she didnt know and a further appointment was necessary.

I am now over 5 months down the line, I have a lump on the biopsy site and my BCC is still there. The whole process has been an absolute joke! I have now made a formal complaint which I have no doubt will also get me nowhere.

My appointments are always when due. The location for me is excellent.
The consultant, Mr Zeidan, is professional, friendly & caring. I cannot speak highly enough about the care I receive.

The telephone booking service is undermanned and frustrating hours are spent trying to get through.
This was supposed to assist but detracts from the excellent medical care.

Always attend my eye appointment with Health Harmonie at Calverton in Nottingham. The service is excellent always seen on time or on many occasions before my appointment time. Excellent service

To say it has been 'established' 20years, they haven't done much to improve contact ability.Only the 1 phone number for everything! no contact number for the location you are attending. Then no feed back on your results. Had been told in Jan.26that ..... would ring me that afternoon, he didn't. Nor did I receive a letter of results and what they were going to do, etc. My self and Patient Transport never got a response to a question, Staff are not informed on things, letter for appointments are long winded - saying they will contact you the day before your appointment - (NEVER HAPPENS) email to answer questions (NEVER GET A REPLY) Last contact via phone had difficulty understanding her accent, couldn't tell me what they were going to do - that is when I emailed them. Tell reception at the location they sy where to go, NO ONE THERE TO CHECK YOU ARE THERE!just told to sit and wait for someone to come. Went on PT as have difficulty in walking, so if drops had been put in my eyes might not have been able to see etc.Had difficulty contacting them to say PT would be late, PT had also tried to contact them to no avail. Got there 9 mins late, no one came to say to late etc. was sat for nearly 1hour 45mins. Scan man was smirking saying everything was in letter! Boss man had walked past me 2 times (I didn't know who he was - 2 other patients told him I had been there for well over hour and half. went back down to ground floor for PT to come after Centre had rung through HH didn't want to know. While I was waiting for PT scan man came down smirking saw the lady was not at reception desk turned and went back up to next floor. So not seen (How can I get to be referred on to a more professional caring establishment?) There 3:45 and 4pm clients came - so the lie was told by chubby man was false can wait until after 4 then might be able to do it. Fact that neither him nor scan man came into waiting room until well after 2:30pm

Absolutely appalling service. Dermatology service, I am on methotrexate for my skin. I have had to follow up all my blood and consultant appointments. Cancelling of appointments and no one rebooking. 2 month gap in treatment absolutely horrendous would give it 0 stars if possible.

Absolutely appalling. No reply to text, calls or emails. I had one call back when I was in the appointment they had made. Thought this was for minor surgery but merely a triage. Doctor told me I couldn’t drive after my upcoming appointment as it is illegal to drive after a local anaesthetic which is untrue. Seems like they are a total waste of NHS funds and I have told my local surgery of my dissatisfaction with them.

Unprofessional attitude. Staff did not even introduce themselves. Dismissive and uninterested. I was asked why I was referred and referred back to the referring physician. I was told that unfortunately the service is fragmented. The doctor did not wear gloves or wash their hands. I was concerned and left feeling disappointed and worried. Really poor patient care.

After waiting for 8 months , I received first class service. Well done NHS and Health harmonie

I wouldn’t bother, a skin condition I’ve battled with for 15 years, got referred to them by the GP, took a day off work and a 2 hour round trip to be told it’s not that bad, go home.

Absolutely abysmal company and service. The whole purpose of NHS patients being referred to private companies is to help with the 'long waits' of the NHS, not in our case, for both my husband and my daughter. Not once but twice, I've had to reach out when both my family members have not been called back to be reviewed following a consultation, for which they were both given a prescription, and then left without any form of treatment. My husband especially has been left for a year, I make a complaint, which doesn't get answered, he's offered an appointment, treatment (further creams that he's already been trying from the GP for the past two years) and advised he would have an appointment in 4 weeks to review, fast forward to 2 months, he's had to call for an appointment as he's really struggling with his skin, given an appointment 4 weeks away. Fast forward again to today, his appointment for Tuesday (24th) has been cancelled, and he's got to wait and suffer for a further 3 weeks! How can you treat people like this? You are a joke and do not care about your patients. YOU ARE BEING PAID BY THE NHS TO OFFER A SERVICE TO THEIR PATIENTS, AND YOU ARE NOT UPHOLDING YOUR END OF YOUR CONTRACT.

I was told by a person who I spoke with on the phone that there were no longer any appointments anywhere near where I live. This was untrue and I had been told this on a couple of occasions. On both occasions I needed to ring several times before getting an appointment near to where I live.

Location nice and local and easy to get too. Reception staff polite & friendly. Doctor and Nurse who saw me both were very friendly and put me at ease. The doctor explained the procedure and everything went smoothly.

Telephoning HH is terrible. Min wait time has been 18 mins which is just how the NHS used to be. I had a poor experience having a biopsy and the follow up.