Healthharmonie Anmeldelser 

The initial consultation was a telephone call when the doctor said she didn't have any photos if my skin problem so she ended the call. When the follow up letter arrived it stated that I had been seen in clinic when I had not.
I then attended a clinic near home and saw a doctor who prescribed a lotion for my head. This does not do what it says on the bottle and it even says on the information sheet that the lotion should not be used on hairy areas. Trying to contact the call centre was a nightmare with extremely long wait.
I eventually was given another appointment, again a telephone consultation. On this occasion it was the doctor who rang on the first appointment who I struggled to understand. I am no further forward now to where I was when I started treatment.
I am going to ask my gp to refer ne elsewhere as I do not rate this company at all.

The consultant told me I needed a coil and that she was booking me in for a hysteroscopy and biopsy. I said that I did not want any of these, however she was extremely pushy and ignoring my responses as several attempts were made to book me in. I consulted the NICE guidelines on my return to home and feel comfortable with my decision as I can support my decision through that. The consultant could do with studying a listening skills course as, although she may be highly experienced/qualified in gynaecological matters, her people skills show room for improvement.

Waiting 3 months for a biopsy to then be told would be 8-10week wait when I have dying tissue skin ulcers this will over half a year untill I recieve any help or treatment for my skin condition. Dermatologist I saw was terrible useless. . My biopsy was barbaric, felt everything even told surgeon i could feel everything he just continued. Nurse had to hold my arm down. Phone lines terrible.
Asking for emergency appointment due to surgical complications and they offer me appt nearly month away. Good luck if your under this terrible company.

Absolutely awful. Been on the phone nearly two hours and no answer

I had a lesion removed from my back in January, still not had the histology results back its almost the end of May now... rang several times to chase it up.. over an hour waiting to be connected on each occasion.. when i eventually get to speak to someone, on the face of it.. always say there looking into it and will ring me back... they never do..

While this is ongoing ive had a second gp referral for potential BCC.. i got a text from HH saying i had an appointment at the clininc where i had my previous lesion removed..

I rang before hand to check it was for a procedure.. this was confirmed so i arranged transport.. and cancelled some activities that i couldn't do due to having stitches.

When i got there i showed them a bcc on my arm.. the Dr told me the appointment was to discuss my histology results... great i said.. ah but we dont have them.. you couldn't make it up....

So as not to waste the visit, i asked the dr to look at the 2 new lesions.. 1 was dismissed as sun damage.. fine
The other a bcc referred as non urgent.. again fine.

The dr said they would prescribe me some cream... next day i checked with my pharmacy, nothing there, i rang gp.. nothing on my notes.. rang HH.. oh yes you can have an appointment in June.. .. by this time, i was fuming.. so the lady in the phone, promised me a telephone appointment today to arrange the prescription... well its 8 15 pm.. i doubt that it will happen, and the sad thing is... i didnt expect it to..

I have been having ongoing dermatology appointments via HH for some time, when you can actually get an appointment the doctors are useful. However, administration, service, and timeliness are virtually non existent with HH.

At the end of Jan 2026 I was told I would need a skin biopsy on my leg. I was also informed that this would happen in a MAXIMUM of 4 to 6 weeks and HH would be in touch.

I heard nothing and so in April had to call and spend significant time waiting to get through. I was then given an appointment which made the waiting time four months not four to six weeks.

On the morning of my appointment I received a misspelt text cancelling my appointment just over one hour before it was due, which is totally unacceptable. I had taken time off work and you can imagine my ongoing concerns about the nature of the biopsy, now months from expected removal.

I then spent over an hour on hold before getting through to the call centre. I got a call handler who clearly did not know what he was doing and then took over 20 minutes to locate a new appointment, putting me back on hold or going silent. I asked to speak to a manager and was told one wasn't available. My appointment is now with a completely different doctor.

To say HH's service is poor is a complete understatement. It is virtually impossible to communicate without long hold times and some staff are clearly poorly trained or just do not care.

I have now been waiting an unacceptable amount of time for a biopsy. I can see from reviews online that this isn't a unique experience and nothing seems to be changing.

This company tells you all you need to know about slow privatisation. They have no online portal, which would make booking far easier and communication is diabolical.

If you can avoid them, do. I'll be speaking to my GP about the right to choose system if my next appointment doesn't happen as I cannot wait any longer. I will also be contacting the CHC and NHS. This poor level of 'care' or attention is not acceptable when it comes to people's health.

I tried several times to ring them to arrange an appointment with the Gynae department, waited and waited....The automatic recording says 'you are next in line' but no one picks up the call. Eventually the call fails and got to re start all over again and again. Still trying to get though...

This is my third appointment and I can only speak highly of the professional and friendly process throughout. Thank you!

I am trying to contact them as no follow up appointment received. Got through for appointment for next day. Said would confirm appointment by email/text. Nothing came through. Phoning for confirmation and after waiting half an hour 1st in queue call dropped. Now phoning again and been on the phone queue for over 1 hour and my position in line keeps changing when I am near the front.

No response to emails - I'm up to 6 now.
Can't get my represcription without a review and I can't make an appt. They just keep making me appts with no option to reschedule or cancel that I can't make. LAst one was 20 hours notice. I can't just ake time off work.
No communication.
No consistency.
Just so poor and so disappointing.

I was referred here for an ADHD assessment in December. After some issues with the questionnaires they sent me (duplicate requests for the same thing), I finally had my assessment A which was great. Assessment B however was not. The assessor turned up 15 minutes late to the call then rushed me through the questions. I did get my diagnosis 7 days later but the assessment B report had an incorrect health condition mentioned in it. I called and emailed them and did get a response, since then my requests for a corrected report have been ignored. It’s been over three weeks since diagnosis and over two weeks since receiving the incorrect report and I’m still waiting.

If I could give no stars I would. Tried 3 times to reach them by phone hung on for half an hour each time before the call dropped !!! That’s one and a half hours of my time wasted. I just want to know when my referral appointment is since I’ve not heard anything after my appointment in February - honestly don’t bother calling - disgraceful waste of nhs funding.

I see a lot of negative comments on here, I can only talk from my experience.
The service I received was incredible, I was diagnosed in December and I am on my second month of treatment, it has changed my life. HH MINDS have been brilliant always respond to me if there’s any issues they’ve sorted it out fast I have had a really good experience with the company.

Extremely poor service,
Can never get hold of anyone, I had a data breach, I was emailed a report about someone else and there difficulties.

Long wait times - please avoid

My appointment was through the phone, so there wasn’t an appointment where I felt like I was seen or heard. The phone call itself seemed really rushed. How can they provide me medication without seeing me in person but diagnose me through the photo. Also after the appointment I tried calling but there’s like 29 people ahead of me waiting. I feel like this clinic isn’t reachable at all. Very disorganised because yesterday I got a call that I had a physical appointment at Oldham on the same day but I wasn’t aware of this appointment being scheduled. So I told them since I found out now, I won’t be able to attend.

I left this appointment feeling extremely disappointed and unheard. The dermatologist wore a mask over her mouth, which made it very difficult to understand what she was saying throughout the consultation. On top of that, she barely examined my skin before quickly recommending more antibiotics.

I clearly explained that antibiotics have not been working for me and that I did not want to continue taking them, but she was very adamant and dismissive of my concerns. Rather than discussing alternative treatments or listening to my experience, the appointment felt rushed from the start. I was in and out within about five minutes.

The dermatologist also became rather rude during the interaction, which made the experience even more uncomfortable. In the end, I found myself communicating more with the student nurse, who was far easier to talk to and actually listened to me. Overall, I did not feel respected, properly assessed, or involved in decisions about my own treatment.

Very good & friendly consultant & nurse at Northgate Surgery, Uttoxeter. All was sorted, but had to travel 20 miles to be seen, which wasn’t good, when I used to see my GP nurse for the same issue, just around the corner. Apparently the service they provided has been outsourced!

ENT consultation Birmingham.
Consultation excellent Medical and Nursing staff great. Receptionist pleasant and welcoming.
Environment - Building nice and clean.
Limited on site parking allow extra time in case you need to park on the road.

Very poor service. Was contacted by them to take bloods for an ENT referral. It took ages on hold to speak to anyone each time I called. Only venue was one hour from my house, and I wish I had these bloods taken at my GP 10 minutes from my house. The phlebotomist had gel nails that were not all that clean, which did not inspire confidence. They then withheld the blood results until I had phoned them after my ENT appointment, and tried to pressure me into a phone consultation with their own doctor. I eventually managed to decline this but still had to phone again the following day to get the blood results sent to my GP. Very much feels as if they are trying to profiteer from the NHS by offering unnecessary phone appointments they can then charge additional for, and to withhold test results from my own GP and ENT specialist is horrendous.

My first appointment with Gynecology in Staffordshire was October 16th 2024. I was told I would be “scheduled” for a procedure. September 2025 I was still waiting, my situation because worse, by December 2025 I was very unwell, my GP scheduled me for urgent blood tests and urgent ultrasound. They found I was severely anemic and I had fibroids, the GP then sent an urgent referral to Gynecology, I told them unequivocally that I did NOT wish to be referred back to HealthHarmonie. The referral went to them anyway, I was seen five weeks later in clinic by the same consultant I saw previously who mused as to why things had taken so long. After slapping a photograph of what I was dealing with on his desk he got me an appointment at Solihull Sunday just gone May 2026. I underwent a procedure that I was told would be a little uncomfortable, this was a lie it was not uncomfortable it was painful and barbaric! I had things cut and shaved from the inside of my uterus after having a camera forced through my cervix I was then fitted with a device I didn’t want! I was not comforted or spoken to really throughout the procedure, I was treated like a number not a person. The fact that this company is being used by the NHS being paid for by tax payers is a disgrace especially seeing as they are clearly poor at the job, just judging by the 2.6 stars! I have spoken to many people who have been referred to “health”harmonie and not one person has a good thing to say! If I could give negative stars I will be bringing PALs into this as I want this partnership with the NHS closed down and I will take it as far as I have to!