Can't fault Hayes travel.we just accidentally stumbled across it on line and I'm so glad we did. Our friends had booked a hotel in Spain and was invited to join them but we couldn't find anywhere wher... Vis mer
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Beliggenhet
Bytt filialHigh Street West, Gilbridge House, 2nd Floor, SR1 3LH Sunderland, England, GB
•Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
The website was really easy to use and made the experience so simple. There was a slight glitch during the booking process when I determined the table-size for our cruise as the number I chose wasn't... Vis mer
Booking website is a little bit 'clunky' for cruises but other than that all good. Booked exactly what I wanted relatively easily and at a lower price than going directly through the cruise company.... Vis mer
Good value, it included transfers and baggage for the hold at no extra cost. Only thing that would have been good is more hotel options in the resort as there was only one.
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Informasjon om virksomheten
Skrevet av virksomheten
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Kontaktopplysninger
High Street West, Gilbridge House, 2nd Floor, SR1 3LH, Sunderland, England, Storbritannia
- 03330339985
4,6
Enestående
391 anmeldelser
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A first class service from Hays
A first class service from Hays , from the initial phase of booking to receiving documentation - approx 24 hours .
8. mars 2026
Bruker kanskje KI til å svareVis mer
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Pointless way to book a European trip
Booking through Hayes Travel to go to Amsterdam was nothing special. When I had a problem concerning the flights I was told to get in touch with Easyjet. I could have booked the hotel and flights separately myself, as it would have cost the same. No airport transfers were included either. Pointless!
21. august 2025
Svar fra Hays Travel - Website
Good Afternoon David,
Thank you for your review.
Upon reviewing your booking, I can confirm that the transfers were not selected by yourself at the time of booking via our website, which is why they were not included.
Regarding the issues you experienced with your flight and the lack of support, could you please provide further details by emailing online.support@hays-travel.co.uk as this will allow us to advise appropriately.
Kind regards,
Megan
Customer Services
After a small mistake
After a small mistake from myself while booking, and phoning customer services it was delta with extremely quickly. Thank you
26. februar 2026
not a good experience at 1st but the outcome was fine
made my booking online and everything was fine until the booking conformation came and on it was no transfers which came from Easy jet holidays so i mentioned this to a very nice guy called Jamie who asked for me to leave it with him so he could find out what was on offer and what was on my booking came back a few days later and informed me that transfers are included WELL DONE JAMIE JOB WELL DONE but i think Hays travel need to sort out this issue as it was included on most holidays that i looked at in Benidorm
24. februar 2026
Made booking simple and with very…
Made booking simple and with very competitive prices
23. februar 2026
On line versus store booking
I find it strange that when you book online, when you go into a store, they cant help with queries, because they cant access the information.
This was unhelpful
19. februar 2026
Really user friendly website
We used the website and had looked at other sites, but the Hays one was by far the easiest to use and view options without reloading, changing screen etc. It was all very clear and easy to book!
26. februar 2026
Both girls a pleasure to speak too!!
The girls on both calls I had to make were amazing! So helpful ,I swapped my hotel twice and nothing was too much trouble .they were friendly ,we were laughing and joking through the whole call while also being professional .both lovely girls
14. februar 2026
Pleased with the booking, but an avoidable error.
Having seen a holiday in a shop window, I looked it up the next day online and was delighted to be able to book it.
On the downside my first attempt at the booking was not completed and I was instructed to either’ try again, contact us or wait to be contacted’ which was a little confusing. I chose to ‘try again’ and was successful, however, my payment for the first attempt had successfully been taken so I ended up making two, full cost payments. Staff from Hays Travel contacted me immediately and put a refund in train but this felt an avoidable error with confusing instructions.
21. februar 2026
Svar fra Hays Travel - Website
Good morning Mr Lloyd,
We appreciate you bringing this to our attention. I apologise that your web booking was confusing and resulted in duplicate payments. I have noted your comments about the unclear instructions and we will review our processes to improve the booking experience.
Thank you for your feedback,
Rebekah
Don't use Ryanair
Don't use Ryanair. Hays itself excellent service from Joe at Warrington branch,and no problems previously booking here.The person I dealt with at call centre needs a medal for his professionalism and patience.
9. februar 2026
Svar fra Hays Travel - Website
Good Afternoon Raymond,
Thank you for your review.
We are sorry to hear you had issues regarding the Ryanair flight system and we can understand this may have caused you frustration.
However, we are very thankful for the comments you have made for the members of staff you had encountered.
We take all feedback on board from our customers and we thank you again for taking the time to provide comments on your experience.
Kindest Regards
Megan
Customer Services
Fantastic staff!!!!
From start to finish, Hays staff was so helpful and friendly. From staying in touch about any changes that happened. To helping with any questions I had.. will definitely book with Hays again in the future
7. juni 2025
I would not recommend Hays at all
I would not recommend Hays at all!
Booked a cruise via them went to cancel my booking after 36hrs. I’ve lost my deposit, you get no cooling off period!!
When I spoke to customer service it’s in the small print of t&c… so my fault as I didn’t read it!!!
9. februar 2026
Svar fra Hays Travel - Website
Good Afternoon,
We’re sorry to hear that you’re unhappy following the cancellation of your recent booking with us.
As stated in the terms and conditions accepted at the time of booking, cancellation charges apply from the point a reservation is confirmed. Therefore, there is no cooling-off period during which these fees can be waived. We understand this may be frustrating and appreciate the opportunity to explain how the charges are applied.
We truly value customer feedback, as it enables us to review and enhance our services. Thank you for taking the time to share your experience with Hays Travel.
Kind regards,
Megan
Customer Services
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