I only gave one star as there's no option for zero. Item took 2 weeks to arrive from China, is nothing like the photo (different fabric, poor quality) and when I complained I was offered a 25% refund... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
DO NOT BUY FROM THEM !!! Very Much Presented as a UK / European brand (their products are sent direct from China) as in my case, items can be substituted, what arrived was cheap rubbish; different i... Vis mer
Absolute con, waited for 10 days for delivery and the product was utter rubbish, do not be fooled. Office is in Holland and pretty sure they originate from China. Save your money, I'm throwing them s... Vis mer
Selskapet har svart
Fantastic customer service! I needed to return an item as it wasn’t suitable. The experience I received from Victoria on the customer care team was faultless. Minimal delay in responding to my e-ma... Vis mer
Selskapet har svart
1,8
Under middels
25 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 60 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av to uker
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
I only gave one star as there's no…
I only gave one star as there's no option for zero. Item took 2 weeks to arrive from China, is nothing like the photo (different fabric, poor quality) and when I complained I was offered a 25% refund or a possible full refund if I return it to China at my own expense! I said I want a full refund with no cost return and haven't heard anything since unsurprisingly.
30. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Hartley York
Hi Paul!
Thanks so much for reaching out and sharing your honest feedback! We’re so sorry to hear your order didn't hit the mark—from the shipping wait to the fabric not matching what you expected.
That’s definitely not the delightful experience we want you to have, and we completely understand why the initial return options were frustrating. We would love the chance to turn things around and make this 100% right for you!
Please drop us a quick note at info@hartley-york.com with your Order Number and mention this Trustpilot review. We’ll personally make sure your full refund is taken care of immediately with zero return costs on your end.
Thanks a million for giving us the opportunity to fix this—we can't wait to get it sorted for you!
Warmly,
The Hartley & York Team
AVOID AVOID CHINESE COMPANY
Nearly a month delivery,I didn’t realise that they came from china! They are hopeless, shoddy work,size 9 wouldn’t fit a 7! Pointless asking for money back I can’t be arsed to pay for the postage to china! Never know if you’ll get the money back anyway. Lesson in life!! THESE ARE CRAP SHOES AVOID AVOID AVOID
AFTER EMAIL AND EMAIL THEY OFFERED ME 100% REFUND
1. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Hartley York
Thank you for taking the time to share your feedback with us!
We are truly sorry to hear about the long delivery wait and the sizing issue with your shoes, as this is certainly not the experience or quality we aim to deliver. We want every customer to have a wonderful experience with us, and we'd love the opportunity to turn things around.
Our team has already sent an email directly to the address linked to your order so we can get this sorted for you right away. Please take a quick moment to check your inbox (and your spam or junk folder, just in case). If you haven't received it, please feel free to reach out to us directly at info@hartley-york.com.
Warm regards,
The Hartley & York Team
Absolute con
Absolute con, waited for 10 days for delivery and the product was utter rubbish, do not be fooled. Office is in Holland and pretty sure they originate from China. Save your money, I'm throwing them straight into the bin, not good enough to send to a charity shop, it would be an insult.
1. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Hartley York
Thank you for taking the time to share your feedback with us!
We are truly sorry to hear about your experience with the delivery time and the quality of the item you received, as this is certainly not the standard or experience we aim to deliver. We want every customer to have a positive experience with us, and we would love the opportunity to step in and turn things around for you!
Please send an email directly to our support team at info@hartley-york.com with your order details and full name. We are ready to prioritize your message and get this sorted out with a hassle-free resolution for you right away.
Warm regards,
The Hartley & York Team
Fantastic customer service
Fantastic customer service! I needed to return an item as it wasn’t suitable. The experience I received from Victoria on the customer care team was faultless.
Minimal delay in responding to my e-mail and regular updates on what was going on. I couldn’t have asked for more. Thankyou. I would recommend Hartley and York and will look to use them again in the future.
25. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Hartley York
Thank you so much for the fantastic review! 🌟
We are thrilled to hear that Victoria took such wonderful care of you during your return process. Ensuring quick, clear communication and making things as smooth as possible is always our top priority, so it means the world to know we hit the mark for you!
We will be sure to pass along your lovely compliments to Victoria, she will be absolutely delighted.
Thank you for choosing us and for the kind recommendation. We cannot wait to welcome you back again soon!
Warm regards,
The Hartley & York Team
scammers based in china
Poor quality merchandise, sent wrong size as well. Refuse to give a full refund, offered 10% voucher and a further voucher for 20% on next purchase. Certainly not using again so reported to Bank as scammers.
10. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Hartley York
Thank you for taking the time to share your feedback with us!
We are truly sorry to hear about your experience with the item received and the sizing issue, as this is certainly not the standard of quality or service we aim to deliver. We want every customer to have a positive experience with us, and we would love the opportunity to look into this and turn things around for you!
Please reach out to us directly at info@hartley-york.com with your order details. Our team is ready to review your case right away and help make this right for you.
Warm regards,
The Hartley & York Team
I do not think my review was allowed so…
I do not think my review was allowed so all I will now say is that I agree with all the posts here that gave one star. Avoid.
8. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Hartley York
Thank you for taking the time to share your feedback with us! 🌟
We are truly sorry to see that your experience did not meet expectations, as delivering fantastic service and quality is always what we strive for. We would love the chance to understand what went wrong and make things right for you!
Please reach out directly to our team at info@hartley-york.com with your order details, and we will gladly look into this right away to assist you.
Warm regards,
The Hartley & York Team
DO NOT BUY FROM THEM !!!
DO NOT BUY FROM THEM !!!
Very Much Presented as a UK / European brand (their products are sent direct from China) as in my case, items can be substituted, what arrived was cheap rubbish; different in both colour and design. Customer Service is AI generated and wholly frustrating. Returns to China at purchasers expense, not explained on their website. After four emails to them, they ONLY responded after seeing I had left them a poor review on Trustpilot, offering a full refund if I will update my review to reflect this.Very poor practices indeed.
… I REITERATE.. DO NOT BUY FROM THEM!!!
31. august 2026
Anmeldelse skrevet uten oppfordring
The product quality is total…
The product quality is total crap.scammers from China
problem with returning the product
22. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Hartley York
Thank you for taking the time to share your feedback with us! 🌟
We are truly sorry to hear that you were disappointed with your purchase and ran into trouble with the return process. We always aim to provide quality products and a smooth, hassle-free experience, so we would love the opportunity to look into this and turn things around for you!
Please reach out to our dedicated support team at info@hartley-york.com with your order details. We are more than happy to review your return right away and make sure this gets resolved for you.
Warm regards,
The Hartley & York Team
Fights back dont stand for this treatment!
All the reviews here are true. The company operates like this, poor quality goods and my in my case wrong size. Say wrong size is not grounds for them paying for return postage. Fight back! Challenge the company through your bank and credit card company. If enough people complain then an investigation will be triggered and if found true credit cards will boycott them! Dont put up with this!
22. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Hartley York
We take customer feedback seriously and are sorry for the frustration with your order's sizing and return process. We have sent an email directly to the address on file with a resolution—please check your inbox (and spam folder) so we can get this sorted out for you. - Hartley & York Team
HOW THIS SCAM WORKS
HOW THIS SCAM WORKS. Dissatisfied with substandard poor-quality item which does not resemble the advertised product shown in a particular photo. You email the company requesting a refund, for which you will receive a response starting with "Thank you for reaching out, and I'm truly sorry to hear that the...." and will be given 2 option. Option 1 is return goods at your expense & it is expensive and when you do, the company will deny the goods have been received by them and no refund is given. Option 2 is basically a measly 15% discount and told to keep the product.
The company’s modus operandi is that once you receive the substandard poor-quality item(s) and contact them for a refund is to keep you in a perpetual loop of “sympathetic responses” giving various deflective excuses until you eventually give up trying for a refund. This hustle is taken from the Arthur Daley book for schemers. UPDATED after the latest email offer, now they want to give us 100% credit note to buy another item from them, why would i want anything else they have to offer??? YET still no sign of a return item address for the original refund, having asked them 3 times now
18. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Hartley York
We understand your frustration and want to address your case directly. Our team has just sent an email to your registered address regarding your order and refund. Please check your inbox and junk folder so we can get this sorted out for you. - Hartley & York Team
This company are scammers
This company are scammers, they sell products that aren’t as advertised. Reviews on their website are forged, do NOT buy from them whatsoever. I will be requesting a full refund
21. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Hartley York
Thank you for taking the time to share your feedback with us! 🌟
We are truly sorry to hear about your experience and that your purchase was not what you expected. We take the quality of our products and the honesty of our reviews very seriously, and we always strive to make sure every customer feels valued and supported throughout their shopping journey. We would love the opportunity to look into this and turn things around for you!
Please reach out to our support team directly at info@hartley-york.com with your order details. We are more than happy to review your purchase right away and assist you promptly with your full refund request. ✨
Warm regards,
The Hartley & York Team
Just got scammed by hartley&york this chinese site
Hi.if you see something you like in this site(hartley&york ) becareful they are chinese scammers.they will take your money and send you something completley different
So please don't buy from this scammers
Its china so dont expect something nice from them
I had to rate one star otherwise i cant put a rating
They are pure scammers
16. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Hartley York
Thank you for taking the time to share your feedback with us! 🌟
We are truly sorry to hear about your experience and that what you received did not match your expectations. Ensuring our customers feel confident, happy, and well cared for with their purchases is always our top priority, and we would love the opportunity to look into this and turn things around for you!
Please reach out directly to our dedicated support team at info@hartley-york.com with your order details. We are more than ready to review your order right away and help resolve this for you as quickly as possible.
Warm regards,
The Hartley & York Team
Agree with other reviews
Agree with other reviews - poor quality Chinese garbage with a terrible refund process. Avoid the scam!
17. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Hartley York
Thank you for taking the time to share your feedback with us! 🌟
We are truly sorry to hear that you were disappointed with the quality of your order and that the refund process has been frustrating for you. Delivering a smooth, wonderful experience and quality products to our customers is always our main goal, and we would love the opportunity to look into this and turn things around for you!
Please reach out to our team directly at info@hartley-york.com with your order details. We are more than ready to review your purchase right away and assist you with your refund so we can make this right.
Warm regards,
The Hartley & York Team
Wrong sizing ... issues being resolved.
Was originally given the wrong size, although the shorts look great quality. I have requested a refund but am currently in negotiations with the team.
17. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Hartley York
Thank you so much for sharing your feedback with us! 🌟
We are delighted to hear that you love the quality of the shorts, though we are truly sorry about the initial mix up with the sizing. We sincerely appreciate you giving us the opportunity to assist you directly and turn your experience around! 😊
Warm regards,
The Hartley & York Team
appalling service and shoes nothing…
appalling service and shoes nothing like the ones ordered, PLASTIC RUBBISH!
5. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Hartley York
We are truly sorry to hear that the shoes you received did not meet your expectations and that you had a disappointing experience with our service. We always strive to provide quality items and a delightful shopping journey, so we would love the opportunity to look into this and turn things around for you!
Please reach out to our dedicated support team at info@hartley-york.com with your order details. We are more than ready to review your case right away and assist you with a proper resolution. ✨
Warm regards,
The Hartley & York Team
Review: avoid at all costs
Review:
I am extremely disappointed with my purchase from Hartley & York. The items I received look nothing like the photos displayed on their website—the material is cheap, poorly finished, and completely lacking proper care or material labeling.
When I reached out to customer service to request a return and refund, they refused to resolve the issue properly. Selling products that fail to match their advertising and then denying customer refunds is completely unacceptable. Save your money and shop elsewhere.
Items are poor quality China made shirts - avoid at all costs
We have now raised an issue via our credit card provided
Following over 10 emails back and forth and the starting of a credit card claim, they were able to give me a full refund for the two shirts. It took so much time and insistence on my part with them adding a little bit more percentage to the refund each time - we finally got there but they were very keen for me to ensure I cancelled the credit card claim back which I did once the refund had been processed. All very suspicious and poor service all round.
1. august 2026
Anmeldelse skrevet uten oppfordring
SCAM: appalling quality
Dreadful quality at a premium price. I reckon these probably cost £2-3 to manufacture in China and are selling at a whopping cost. That are thin and badly made. Worse is that they ship direct from China so are expensive to return and they only refund once they receive and only give you 30 days to get back to you
The website is full of bogus reviews that do not exist on trust pilot. Trust pilot should sure them for misrepresentation...as should consumers.
7. august 2026
Anmeldelse skrevet uten oppfordring
I ordered an outfit online
I ordered an outfit online. What arrived was laughable, the cheapest material nothing like the photo and a split seam in the shorts and the shirt. All tags cut out. This is honestly the worst online order I’ve made, it’s so bad I’m actually laughing as I type this!
10. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Hartley York
We’re sorry for the poor quality and the damage to your order. An email has been sent directly to your email address on file with a solution—please check your inbox so we can assist you. - Hartley & York Team
Scam don't buy
Scam don't buy. The item that arrived barely looks like the one ordered and was low quality. It was about 5 sizes too small and I'm an S!
4. august 2026
Anmeldelse skrevet uten oppfordring
Shocking company - do not order
Shocking company, item arrived looking nothing like the jacket advertised, it was like a thin shirt. All the labels had been cut out which their customer service advised ‘was due to there new “Seamless Comfort" initiative, our team intentionally removes synthetic tags during quality checks to prevent skin irritation.’ Even the washing label has been removed.
On my 6th email trying to get a refund but all they keep offering is to refund me a % off item and to keep it (it’s that bad my husband wouldn’t wear it) and offering me options as what I could do with the item, gift it, give it to charity etc. They also advise that if I were to send it back, to their warehouse in China, I would have to pay the international shipping fees. Absolute scam - would not bother ordering anything.
UPDATE 24/08 - email from customer service offering a voucher to cover the cost of the item bought, however after reading recent reviews about the quality of the products I don’t think I want to chance ordering anything else. Already raised dispute via credit card so will await the outcome of that.
23. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Hartley York
We sincerely apologize for your experience and understand your disappointment. Our team has just sent a direct email to your registered address regarding your refund. Please check your inbox and spam folder so we can address this and make things right. - Hartley & York Team
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