Happy Beaks Anmeldelser 

Wish I'd read the reviews on here before ordering...

Ordered a fairly large bundle of bird food (50kg) - half of it turned up ... other half, who knows where it is.

Emails not answered after three days, and no sign of the rest of the delivery.

edit: delivery has now turned up on the doorstep, rather randomly.

I've still heard nothing at all from happy beaks 'customer services' though to explain either the delivery delay, or even to reply to my three day old emails. Hope they're all ok...

Regardless, clearly they either have some serious customer service logistics issues, or they simply don't care enough to reply to emails - which is all frankly quite bizarre considering the relative professionalism of both the website and their discount / referral campaigns.

Non-existent support doesn't make for a good customer experience though, and I won't be using the company again.

I ordered from them and they sent it by Yodel. I got an email saying that a parcel was delivered and handed to me - it wasn't. No indication from them what it was. I rang Happy Beaks to see if it definitely was the bird seed. The woman I spoke to was so unhelpful and slammed the phone down on me. I rang again and a man answered and was even ruder. I will never order from them again.

From my own experience, I’ve used Happy Beaks to buy my bird food in bulk three times now . Every order arrived complete and on time . No complaints thus far and would definitely use again.

Oh no... wish I’d read the reviews first. Only half my order arrived. They’ve ignored messages and emails.

Sadly I think I’ve been ripped off.

FRAUDULENT COMPANY- not real they just advertise stuff to get you to give them your money. You never receive anything!

Four weeks after ordering I had to contact Happy Beaks to query the whereabouts of my order.

Apparently, due to stock issues, the order was cancelled. No notification, no refund processed, nothing.

I wonder how long they would have sat on this, and my money, had I not chased it up.

Incidentally, still waiting for a refund. And still receiving marketing emails despite asking them to remove my details from the system.

Unfortunately, I had to cancel an order I had placed with Happy Beaks but even after cancellation they still despatched it. They agreed that I should decline receipt from the couriers, which I did, and they would refund the full amount when it was received back in their Warehouse.
Over a month has gone by and, apparently, it has still not been received by them.
Really?
I had never dealt with this company before and I certainly will never do so again.

Ordered sunflower seeds (said 5 in stock) and then nothing turned up for ages so I emailed them asking why it hadn't been dispatched. Got a response saying out of stock and they'd refund me.

Currently still waiting for the refund almost a month after ordering.

Won't buy bird food from these again.

I ordered 3 types of bird seed 2 arrived . I waited and nothing contacted Happy beaks and was told it was out of stock no refund issues after 3 emails still awaiting refund. Today I get an email check your PayPal account! If I did not pay by pay pal ! Still awaiting a refund nearly 6 weeks now! Come on Happy Beaks sort your customer service out !

Ordered two feeders (both showed in stock), nuts and fat balls.
Fat balls and nuts arrived ok, one feeder despatched at same time not arrived. Other feeder been told not available and refund will be issued. Diabolical service with exactly nil communication skills. Use at your peril!

If I could give it worse than 1 star I would.
I am in a dispute with them. Because only 1 of the 6 items I ordered have arrived. They are slow to respond and I have a different person answering my emails each time.
It is infuriating. Especially as to call them is an 0871 premium number.
I will never do business with them again.

I received a Premium bird table as a present from my grandaughter . What a load of cheap rubbish . Bits of left over wood and a piece of ply for the table on which the surface was already peeling . Doesn't matter how many extra screws you use it is still totally unstable .On behalf of my grandaughter I would like a refund . I have already written one letter re this but no reply !!

Ordered 3 bags of food on 16th Jan and qualified for free next day delivery. 19th Jan I got an email saying dispatched, and package arrived on 21st Jan. On opening my parcel I found only one bag not 3. Nothing in the package to say why it was missing 2 items. emailed to ask what had happened and was told the other items were out of stock. They were showing as in stock when I ordered. Was told I would get a refund in 7 to 10 days. On the tenth day, still no refund, so another email sent which did finally get me my refund. If you can't fulfil an order, you should at least let customers know, not just send part of it with no explanation. Also, if you say you will send a refund just do it, don't wait for a reminder. I have now found a reliable supplier for all my future bird feed needs, so won't bother wasting my time with you again.

Terrible customer service and totally disorganised - I ordered 2 items on the 16th January. When they dispatched the order on the 18th one of the items was out of stock - no e-mail to tell me this and more to the point NO REFUND. I've now contacted them twice - the first time on the 21st when they said the money would be back in my account in 5-7 working days. They've ignored my 2nd e-mail and now a full FOURTEEN WORKING DAYS since dispatch STILL NO REFUND. Never again and I couldn't recommend. We're in difficult times, but there are plenty of companies doing a whole lot better than this....

Ordered a variety of items weeks ago, when I call customer service, they give a different excuse and a promise of an expected delivery date. These dates have been and passed. Part of my order has now arrived but, no word on the rest. I would not recommend this company.

If ONLY if ONLY I had thought to read Trust Pilot Reviews and acted on them before I placed my order.
In all my years I have never dealt with such an unorganised company.
I ordered 4 items on 15th January 2021 and paid at that time, all items were showing at the time in stock and for next day delivery which was the reason I ordered from them during lockdown. The first delivery of one item took place 5 days after ordering and was by Hermes. I sent an email enquiring about the 3 other items and was informed they were out for delivery. The next day Yodel turned up with two more items, I emailed Happy Beaks again and was informed that the missing item was out of stock and they would refund me for it within 5/7 days. This old chestnut of an excuse seems to be happening often reading through the reviews. Eventually after several emails to them my refund appeared back on my card 19 days after I had paid for the 4 items.
The company uses excuse after excuse and WHY do they use a premium phone line for customers to contact them I wonder, something I refuse to use. You would think that things could not get worse but my wild feathered friends show no interest in Happy Beaks food supply.
So all in all a never to be repeated experience totally unnecessary worry and disappointment from start to finish.
PLEASE read these reviews and act on them we cannot all be wrong, I rest my case.

I placed an order for 3 types of bird food & birdbath cleaner on 13 January 2021 which l duly paid for. 2 of the bird food arrived 2 days later & the cleaner came separately next day after 1st package. I sent email asking about missing bird food & was told it was out of stock & that l would receive refund in 5 to 7 days.
1) l had to ask before l was told it was out of stock & 2) Having to wait 5 to 7 days is bad enough but in fact it took another 2 emails & a further 2 weeks when l finally received a refund on 3rd February 2021.
It goes without saying l will not be using this company again.

Do not use this company!l ordered 3 items priced at £3.99 each on 6th January, two arrived, no explanation where the other was. l made enquiries and was told the item was out of stock, l asked for a refund of £3.99. Over a week later no refund after three emails and two phone calls (there phone number being a premium rate number!!!) I have received a refund of £2.66 on 3rd February. I give up its costing me more in phone calls, disgusting customer service.

A great sales organisation who knows how to encourage repeat purchase but lacks in customer service and poor carrier solutions. Good but could be great

Doesnt answer the email questions and provide updates in the case of slow order execution and tracking from order receipt to outbound shipping

Not sure using Yodel via Whistl actually works as you get different tracking info at different times.

Happybeaks should look at the customer journey and experience rather than focus on internal stuff if it wishes to delight customers - forget the discounts and invest in the back end

I have given Happy Beaks a one star review because it won’t let me me select zero.
I placed an order with them on 18th November. Only part of that order was available so they contacted me to say they would refund me the items not available. I also paid for next day delivery however it was several days before the item arrived. I was also promised a refund on that too. Now a month later I am still waiting for both refunds. After countless emails and several phone calls with always a promise from them that they will call me back (they never call back!) I have decided to contact the Ombudsman. The customer service is absolutely poor. I would never ever use this company again.