The Handy Squad Anmeldelser 

328
TrustScore 4.5 av 5

4,5

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Se hva andre synes

Vurdert til 5 av 5 stjerner

Called this company after finding them via a Google search and soooo glad I did!! What excellent workmanship. Arrived early, professional, knowledgeable and personable! More than pleased!! Thank you... Vis mer

Vurdert til 5 av 5 stjerner

I use handy squad routinely for property maintenance in my own flat and in another which I let out. They are great - they cover multiple trades, are super easy to deal with and are almost always ava... Vis mer

Vurdert til 5 av 5 stjerner

I have had excellent service from a very good handyman Bushek today in two flats. I am a landlady . This morning he sorted out a faulty shower head, loose doorknob &!checked out loose tiles in b... Vis mer

Selskapet har svart

Vurdert til 1 av 5 stjerner

Tim Milner completely butchered my mother in laws property and swindled her out of cash, this man preys on the elderly, met him at her property wearing a handy squad t-shirt and threw him out

Selskapet har svart

Informasjon om virksomheten

  1. Altmuligmann
  2. Tømrer/snekker
  3. Elektriker
  4. Maler
  5. Rørlegger
  6. Tre- og laminatgulvleverandør

Opplysningene stammer fra ulike eksterne kilder

The Handy Squad is the premier Handyman Service in London. We have been helping Londoners with their home and office repairs since 2005. Our regular hours are 8am to 6pm on weekdays, but we can also come out to you earlier in the morning, later in the evening and at the weekends. Our handymen are multi-skilled, punctual, polite, carry I.D. and will always leave your property tidy. Our services include plumbing, electrics, painting & decorating, carpentry, bespoke joinery, jetwashing, flat pack assembly and much more. If you are looking for the best handyman service London has to offer then look no further than The Handy Squad.


Kontaktopplysninger

4,5

Enestående

TrustScore 4.5 av 5

328 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Har svart på 60 % av de negative anmeldelsene sine

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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,5

Alle anmeldelser

(328)

38 anmeldelser i de siste 12 månedene

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Vurdert til 5 av 5 stjerner

Handysquad is brilliant

Handysquad is brilliant - always do a great job. This time I had Radek who was brilliant to deal with and so pleased he moved through my long list of things to do. Great attitude and great job.

26. april 2022
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Svar fra The Handy Squad

Dear Alison,
Please forgive this extremely late response to your kind review about Radek. It is great to hear that you had such a positive experience of our service and that we were able to fix multiple issues for you in one visit - that is very much our aim but we can never afford to let up in our attempts to get better.
Best wishes,
The Handy Squad team

Vurdert til 5 av 5 stjerner

Paulo is the best!

Paulo came on Friday at 8am as agreed. He worked for seven hours on various projects, including cutting picture rails back for new blinds, replacing bulbs, a switch and light fittings, putting legs on a table, putting together a bookcase and cabinet and installing grab rails, towel rails and a lock. He was very conscientious about making sure everything was safely installed. I will definitely have him back again, as my list keeps growing. He was very easy to have in the house for that long. Good job!

26. april 2022
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Svar fra The Handy Squad

Thank you so much for your very kind post about Paulo and apologies for taking so long to respond to you. We are not complaining, but things have got quite hectic over the last few months! We do try to engage people like Paulo who can do so many different things in one visit and he is doing a great job for our customers. We really appreciate your endorsement.
Best wishes,
The Handy Squad team

Vurdert til 5 av 5 stjerner

The Always Helpful Squad

I've used The Handy Squad several times over the past ten years and they've never let me down. The latest job was a small but awkward one sorting out the fitting of a pair of stands. Radek is the man. He turned up early and got the job done with the minimum of fuss. Enough said.

25. april 2022
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Svar fra The Handy Squad

Dear Tone,
Firstly, apologies for taking so long to respond to your kind post about Radek. We are so grateful that you having been using our services for so long and hope you will continue to do so. We do realise, though, that we need to get it right each and every time so we will keep doing our best for you.
Best wishes,
The Handy Squad team

Vurdert til 5 av 5 stjerner

Great Service

Radek from HandySquad spent half a day at my house valiantly putting up shelves, pictures and more shelves. Nothing was too much trouble and he was an incredibly kind and helpful person!

10. april 2022
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Svar fra The Handy Squad

Thank you very much for your kind post about Radek and apologies for taking so long to reply. He very much embodies our values as a company and we hope we can continue to be of service to you.
Best wishes,
The Handy Squad team

Vurdert til 5 av 5 stjerner

Manu the best in HandySquad team

I have been working in the same company for over 3 years now and we are always booking our odd jobs with HandySuad. We have changed many engineers till we find our one: Manu.
Ceiling light bulbs to replace, curtains come off its rail, equipment or decorations to be put up and so many other jobs.
All done with speed & efficiency.
Always on time,friendly,professional and they always try to arrange appointments as soon as possible.
We are very happy with his work and I would definitely recommend him to anyone I could as his work and personality is always outstanding.

30. mars 2022
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Svar fra The Handy Squad

Dear Ourania,
We are so sorry to have taken so long to reply to your kind post. It is great to hear that you have found your go-to man and we look forward to being of further help to you again in the future.
Best wishes,
The Handy Squad team

Vurdert til 2 av 5 stjerner

Poor company - be careful if you do use!

Poor company. Used the company for house and in the garden. The workman who came did a shocking job and we asked The Handy Squad to send someone round to make good the damage their workman made. Holes in wall not properly filled in, paint scratched, ceiling lights not correctly fitted.

The Handy Squad did so, and in fairness to them arranged a second visit very quickly.

We asked for a refund on materials and inconveniece of time as we had to take two days off work to be around for their workmen, and they have just ignored several emails.

Very poor, and we won't use again.

15. mars 2022
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Vurdert til 3 av 5 stjerner

Good job but terrible service

Very nice person who did all the handyman jobs around the house. However, TERRIBLE service.
We were originally supposed to have a handyman come at a certain time since due to scheduling conflicts, we made a note to the company that we needed this certain time due to a critical hospital appointment that we had to leave for the hour later. They called to say that the man helping us would be an hour late and therefore the job couldn’t be done that day.

We then re-scheduled for a handyman to come two days later. Despite having the first appointment of the day to ensure no excuses could be given about a delay, a call came through at the time that the handyman was supposed to show up and said that the handyman would be over an hour late. Half an hour later, the handyman showed up with no one at the house considering we were told that the handyman would be not there at least for another half an hour so he had to wait for half an hour.

This company was good - good staff and the handyman knew what he was doing but the efficiency levels are TERRIBLE and the company needs to realize that busy people live on schedules.

13. januar 2022
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Svar fra The Handy Squad

Dear Ying Loo,

We are very sorry to hear of your poor experience with us in terms of logistical efficiency, although take some comfort in your positive comments too. We can only apologise for the issues of delays in arrival and communication. The business of getting a number of tradespeople to the right place at the right time is challenging under ordinary conditions in London, but of late, like many other businesses, we have suffered unprecedented levels of unplanned absence, both in the office and among the workforce, which have resulted in some communication breakdowns such as the one you describe. Thankfully, the situation is now easing, but this does not alter what must have been for you a very frustrating experience. Once again, please accept our apologies for this.

Best wishes,

The Handy Squad team

Vurdert til 1 av 5 stjerner

A terrible experience (handyman & customer service)

The guy they sent was very late, rude and did a terrible job. Even though he called me a few times in advance, he didn’t arrive with the right equipment and suggested charging me extra for another visit. For what he could do, it didn’t work. He also left a big mess behind him. Customer service was then also terrible at communicating with me about the issues and not charging me the full amount.

30. desember 2021
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Svar fra The Handy Squad

Dear Mr Lee,

There is simply no excuse for the experience you describe and we apologise unreservedly. The tradesman in question, although normally extremely good, has been severely sanctioned over this. It is their job to arrive on time with the right equipment and, however much pressure they are under, any frustration they feel if they have not done so must be kept to themselves. It is also not for the tradesman to decide what the customer is or is not charged. Every job goes through the scrutiny of the office team in order to ensure that overcharging does not take place and that a human judgement is taken depending on what objectives of the visit are or are not met. Once again, please accept our sincere apologies for this very poor experience you have suffered.

Best wishes,

The Handy Squad team

Vurdert til 5 av 5 stjerner

First Rate Work

Richard from Handysquad put up 6-7 very large mirrors and paintings. He was extremely professional and did a great job - very neat and meticulous. Also a very friendly guy Would not hesitate to recommend Handysquad / Richard

22. desember 2021
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Svar fra The Handy Squad

Dear Nick,

We do apologise for taking so long to respond to your kind words about Richard. We are delighted that you were pleased with the service we provided. It is very important to us that a tradesman is not just skilled at his work, but is also someone you feel comfortable having in your property and Richard very much ticks those boxes. Once again, thank you very much for your post and we hope we can be of service to you again.

Best wishes,

The Handy Squad team

Vurdert til 5 av 5 stjerner

Fast and professional, will use again if needed.

I needed two bracketless shelves hung. The work was done fast and professionally. While he was late, it was only around 20 minutes and he was very apologetic. He even took extra care as to not leave any dust lying around from the drilling. Will use again in future if needed.

15. november 2021
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Vurdert til 5 av 5 stjerner

This was our first time out with the…

This was our first time out with the Handy Squad and just a small job hanging a few pictures. But Radek did a first class job and we will be certainly using you again. Many thanks
Tania Pemberton

11. november 2021
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Vurdert til 5 av 5 stjerner

Prompt, efficient, high quality and with a smile

As a working single parent, Handy Squad are my 'rent-a-husband' service ;-) (without the swearing!).
I save up a list of various to dos around my house and Radek (and his colleagues on other ocassions) show up promptly and efficiently and always deliver a super high quality result, on time and with a smile.
There seems to be nothing they can't do from re-sealing a sink, cutting an old sofa in half to get it through a door, hanging pictures, replacing a shower rail etc. etc. I've used Handy Squad every few months for the last few years and can't recommend them highly enough.

22. oktober 2021
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Vurdert til 5 av 5 stjerner

Couldn't be happier

Richard put up an exceptionally heavy mirror for me today and I couldn't be happier - he was punctual, efficient, and clearly takes pride in his work. 10/10, looking forward to my next booking already.

6. oktober 2021
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Vurdert til 5 av 5 stjerner

Radek was lovely and very professional

Radek was prompt, polite and workedd incredibly hard putting some flat pack furniture together. A couple of pieces were particularly complicated and he completed them brilliantly. A lovely, professional guy and I would not hesitate to hire the Handy Squad (and Radek) in future!

29. september 2021
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Svar fra The Handy Squad

Dear Andrea,

Thank you very much for writing so kindly about our company, and specifically Radek. We are delighted that you have had such a positive experience and that you would like to use us again - this is exactly what we try to achieve. It's all about building your trust in us to do a good job. Please do get in touch if you need anything else and we will try to send Radek again if you want!

Best wishes,

The Handy Squad team

Vurdert til 5 av 5 stjerner

Polished

Richard returned to polish a large amount of silver of largely decorative and sentimental value. He did it extremely well and is a nice person to have here. The booking arrangements and everything else were perfect.

1. september 2021
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Svar fra The Handy Squad

Thank you very much for your kind words regarding Richard and the bookings team. We are very grateful for your endorsement of our service. We should add silver polishing to the list of services on our website! We do hope we can be of service to you again in the future.

Best wishes,

The Handy Squad team

Vurdert til 5 av 5 stjerner

Jonathan fixed absolutely everything…

Jonathan fixed absolutely everything that required fixing in a very efficient manner and was good company while doing so! I myself intend to use The Handy Squad again and highly recommend them to anyone else requiring their services!

12. august 2021
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Dear Lena,

Thank you for your very kind review about Jono and apologies for taking so long to reply. We are delighted that you had such a positive experience of our service. To us, it is important not only that our work is carried out to a high standard but also that you feel comfortable having our tradesman in your property. We look forward to being of help to you again in the future.

Best wishes,

The Handy Squad team

Vurdert til 5 av 5 stjerner

Will use again

Radek was very good - prompt, efficient and friendly. Will use this firm again

16. juni 2021
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Svar fra The Handy Squad

Dear Aaron,

Thank you very much for your kind post about Radek. We are so pleased that you were so satisfied by our service and that you will use us again. We look forward to being of service.

Best wishes,

The Handy Squad team

Vurdert til 5 av 5 stjerner

Excellent and Great services from the…

Excellent and Great services from the handy squad. These guys are on their own level once it comes to handy jobs i hired them last week to work on my drywall installation and they pleased me enough. Great services, Highly recommend

Regards,
marisa teresa

20. mai 2021
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Svar fra The Handy Squad

Dear Mariana Teresa,

Thank you very much for posting so positively about our service and we are sorry not to have responded to you sooner. We are delighted that you were so pleased with our service and hope we can be of help to you again.

Best wishes,

The Handy Squad team

Vurdert til 5 av 5 stjerner

Highly recommend

Excellent service from Radek today, who was polite, friendly,very professional, helpful and tidy. He got all the jobs done it would have taken us forever just to work out the instructions and drill the holes. Would use again and recommend. Thank you!

7. mai 2021
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Svar fra The Handy Squad

Dear Ally,

Many apologies for the late response. Thank you so much for your positive review about Radek. It's great to know you were happy with our service and would be happy to recommend us. We look forward to being of service to you again.

Best wishes,

The Handy Squad team

Vurdert til 1 av 5 stjerner

I was charged for trying

I have a floating shelf in the bathroom that has dropped by 1 inch, they didn’t manage to fix the problem in securing the shelf, but still charged me the full 30 min fee of £51. When I the day after emailed enquiring why I was charged for a service that they didn’t fulfil the reply I received back was, and I quote
“So if you read what you said in the first email, you stated ******* tried fixing the shelf for 30 mins? This is why we are charging 30 mins”.
Not only did I not receive a single apology, but a rude and dismissive email back. In fact the person over email had the audacity to say it was not the “right shelf for that type of wall”.
I am not a professional handyman, which is why I booked them, and if the shelf cannot be repaired I understand that, what I don’t understand is how they can charge for trying.
The consumer act of 2015 clearly states “service should be performed with reasonable care and skill” and the following remedies are statuary rights should a contract not be met “right to repeat performance” and “right to price reduction”
Not only was I not offered any of the above, in fact they simply chose to ignore my last email when I asked “So you charge for trying?”
Worst customer service I have come across in a very long time.

7. april 2021
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Svar fra The Handy Squad

Dear Conny,

We are very sorry to have left you wanting to write a review like this following our visit to you. This arose out of a difficult judgement call which occasionally we have to make. Regarding the floating shelf in the bathroom, our tradesman did spend considerable time assessing it, but concluded that, as it lacked conventional fixings or anchors, it could only be removed from the tiled wall by force which would almost certainly have caused damage to the tiles, making a bad situation worse and necessitating costly repair. There will no doubt be mixed views among those reading your review and our response to it as to whether or not it was fair to charge you at all for this visit. In fact the visit lasted almost an hour, but the tradesman did reduce his charge to the 30 minute minimum charge on the basis that the work could not be done. He travelled to your property ready and willing to carry out the prescribed tasks but, after lengthy evaluation, was not prepared to cause collateral damage (for which he would likely have been held liable) by carrying out that particular task, which arguably does demonstrate "reasonable care and skill" as defined by the Consumer Act 2015. Had he gone ahead and smashed it off the wall, we would doubtless be in a worse place. While of course our customers pay for results, there should surely be some value placed on the effort, time and experience of the tradesman carrying out the task. Someone less skilled and experienced may well have had less regard for the risks involved. We are very sorry that you were so dissatisfied with the service and hope you at least accept that our overriding instinct was not to damage your property.

Best wishes,

The Handy Squad

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