Long term customer who has had many successful orders, occasionally items get refunded and not sent. On this occasion I ordered a suit and pants matching set in green. Pretty particular colour.... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Good but. Something has changed recently. I’ve ordered in the past and received a tracking number quickly and I could see it moving from New Zealand to Australia. Those products had arrived wit... Vis mer
Selskapet har svart
Item never came, Aus Post attempted delivery and rather than taking it to a nearby post office they took it to Queensland to Hallenstein depot/warehouse (I'm in Melbourne), Hallenstein now refusing... Vis mer
Selskapet har svart
This store is good for people like me who are into wearing minimal design clothing. I love the Box T-Shirts I purchased and the baggy pants! Even though the brands they sell aren't well k... Vis mer
Informasjon om virksomheten
Opplysningene stammer fra ulike eksterne kilder
Hallenstein Brothers, more commonly referred to as Hallensteins, is a New Zealand based men's fashion, street and lifestyle retailer.
Kontaktopplysninger
2,4
Under middels
28 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 88 % av de negative anmeldelsene sine
Bruker vanligvis over én måned på å svare
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Light grey corduroy shorts
Ordered corduroy grey shorts and there was this weird yellow stitch work.
Asked them about it, they said it’s still perfect and can be fixed on my end.
The team was rude and didn’t want to resolve issue this the very last. I kept dealing with someone different and it was an horrible experience.
16. juli 2024
Anmeldelse skrevet uten oppfordring
Can't fault the service😎 A1
Can't fault the service😎 A1. Will deal with them again for sure.
15. februar 2024
Anmeldelse skrevet uten oppfordring
I have bought 10 t-shirts over the last…
I have bought 10 t-shirts over the last 18 months and all of them have become baggy around the neck. The elastic has given and they are pretty much unwearable unless you like that look! Nothing new about my care of product or washing….my other tops have not done this.
I felt it my duty to warn people that the quality is flawed. Sorry to say.
14. desember 2023
Anmeldelse skrevet uten oppfordring
Don't purchase online from Hallensteins
Placed an online order. They couldn't deliver it all, only the part of the order that was pointless without the main product. They sent me an email to let me know. I immediately replied asking them to cancel the order before it was sent. They said no and were rude about me not understanding their own intricate ordering process, despite it not being collected by NZ post yet. Refused to help return the item they shouldn't have sent and am now stuck with it. Will never be working with their rude company again.
27. november 2023
Anmeldelse skrevet uten oppfordring
Love buying their Shirts only
Love buying their Shirts only and Shirts only....They fit me perfectly....And on point pricing.
30. november 2022
Anmeldelse skrevet uten oppfordring
Wasn't the fastest delivery but I'm…
Wasn't the fastest delivery but I'm happy with what I ordered. I will be a return customer.
13. mai 2023
Anmeldelse skrevet uten oppfordring
Terrible customer service
I placed the order at 8:28pm Wednesday, clicked the wrong pants size by accident, emailed customer service at 9:14pm the same day explaining the situation.
At 7:37am the following day I received an emailed saying that my order had been prepared and was ready to be picked up by the courier. At 8:29am I received another email stating that my order had been processed and they will not make any changes.
The order hadn’t even left the warehouse, it didn’t get picked up until 1pm that afternoon. Basically just too lazy to find the order and fix the mistake. Now I have to go through the huge hassle of returning the item, paying for the return shipping, and replacing it with the correct size.
What would have been a 5 min job for your staff, has now turned into a 3 day hassle and extra cost for me. Will never shop at Hallensteins again.
ORDER NUMBER: #1470561
CUSTOMER SERVICE REP: Nic
1. februar 2023
Anmeldelse skrevet uten oppfordring
Hallensteins Brothers!
This store is good for people like me who are into wearing minimal design clothing. I love the
Box T-Shirts I purchased and the baggy pants! Even though the brands they sell aren't well known like designer brands, it's worth the price!
Pros
- Good pricing
- Good deals when purchasing multiple items
- Good customer service when needing some help on picking items and sorting out a problem
- Easy website to browse and shop
- Good and minimal designs for different occasions
Cons
- Some of the quality is not that good
- It's sometimes hard to find your size when in store
23. september 2022
Anmeldelse skrevet uten oppfordring
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