Hair Plus Base Anmeldelser 

Buyer Beware
I purchased 6D human hair extensions from this company. Unfortunately, the quality of the extensions and the customer service have been extremely disappointing.
I initially had only half of my order installed. In less than 3 weeks, more than half of the hair had completely fallen out of the metal connectors. I had planned to have the remaining half installed, but when I took them out of the still sealed packaging, I discovered that several of those unused extensions had also lost hair from the metal connectors—even though they were still attached to the buckles and had never been installed. They had simply been sitting untouched in my closet.
It was pretty clear to me that this was a manufacturing issue. If unused extensions are losing hair directly from the connectors while still attached to the buckles and have only been sitting in storage, there appears to be a manufacturing or quality-control problem.
I contacted the company, explained what had happened, and provided photos showing the problem. They asked me to send the extensions back for inspection, but also included a comment suggesting that I must have done something to them because, according to them, the hair does not fall out of the metal connectors. That response was particularly frustrating. How would that explain the sealed unused extensions that were never installed or the substantial amount of hair that disappeared from the installed extensions in less than a month?
After finding this page and reading about other customers' experiences with the return and inspection process, I decided not to spend additional time and money sending them back.
I have worn human hair extensions for approximately 15 years and have never experienced anything like this. Beyond the shedding from the connectors, I found the overall quality of the hair extremely poor after one or two washes.
What is especially concerning is seeing how many other customers report quality and customer-service problems. I wish I had read these reviews before purchasing.
I will not purchase from this company again. The extensions that are sold on Amazon are better quality than this. Don't waste your time or money.

Hair received was not as described on website. Curl pattern is not as described. Communitication is poor and shipping is even worse. I do not recommend their product or this company

I am so mad with this hair!! It looked great upon opening but once installed and on installation it’s literally falling out!! I have handfuls that have come out simply by lightly brushing the hair! This is meant to be a 200g bundle as I have very thick hair and this dosent feel like it’s touching the surface 😫 I’m so upset with how it’s looking and feeling it’s not boosted my confidence which extentions were meant to do I want them out and my money returned!

I’m always sceptical about purchasing from new Chinese wig/hair sellers but I have to say the dreadlocks are amazing! They look EXACTLY like the photos just as they said and I could not be happier with the length colour width and texture. They are worth every penny. Also their communication was really good and replied in a timely fashion. Thank you.

AVOID!! Ordered hair and didn’t like it so returned the product. They acted like I didn’t send it back but have a video and messages that they went to customs to get it! Completely ghost now. Have been trying for a refund since April and still nothing. Pretty sure they blocked me through company WhatsApp. SCAMMMMMM!!

Really disappointed that I purchased a product saying 25% off only after to find it cheaper elsewhere.
While I understand I should have checked first, I made contact with Hairplus about this fact... But no reply!

Edit:
I’m leaving my original review below but wanted to come back and talk about my newest experience. I ordered my 2nd set of hair and it was terrible. They claimed that they customized the curl to be tighter but it was even more loose than the first one. It had these synthetic strands that felt like fishing line and wouldn’t take color (they claimed it’s hemp and that it was in all orders. It was not in my last one). My stylist had to hand pluck every single one out. Then, 1 week into my new install, the wefts started to come apart. I shed probably 2” off of 1 side before I took them out myself to avoid further damage. Also, they were sewn with white thread that also wouldn’t take dye, so it was VERY obvious that I had extensions and not at all natural. No compensation or anything for all the issues. Just “thank you for your feedback.”

Original:
My hair quality was great. This is the first time I found curly that actually match my curl level and texture. It’s twice as thick as the last set I got elsewhere. The wefts are sturdy, it lays great! I am already planning my neat set so we can start changing my color.

Water wave curled 22inch best quality iv found after trying lots of suppliers , thick to the bottom great colours will use as my go to from now on

So its very difficult to find my kind of hair as an extension. Thays comes in human hair. But this company had my almost exact curl match which is like a 3B. But my hair is light brown with very light ash highlights and so being new to the site I went with what i thought would be the closest match and they were close but i could tell they werent quite right. So i went on to try again. But this time i decided to email the company and ask them if they could send me a sample hair peice and unfortunately they dont have those so i sent a picture of my hair and asked them what was the best match for my hair and omgoodness they have been extraordinary with helping me. They never took longer than a day to get back to me, sent me links with videos of the colours they recommended, and then they told me they could customize my colour. I asked if they could do a 80/20 mix of two colour's and they happily agreed at no extra cost either. Absolutely amazing customer service. Im so pleased with this company. I see alot of 1 star reviews on here and ones that are complaining about being charged shipping for customs, but if people would read the return policy it explains how to get around paying for customs by writing a simple word on your return package "sample" if people who returned read this and did this they wouldnt have this issue. This company is a great company to work with. One of the best experiences with customer service ive had in a long time. If you're hesitant about making a purchace just email them and they will help you the best they can. And if your unsure about colour email them. Remember pictures of the product are not always exact because the pixels change from device to device so when people say its nothing like the photo, its not a fair assessment. Id think we would all know that by now..if unsure just reach out to them. They have been more than happy to take the time to help me with mine to ensure i get exactly what i want. So excited to try these new extensions. Thank you hair plus base!

The WORST hair I have ever purchased in 15 years. Do not waste your money. It was greasy, tatty, had little bits in it that I am sure was a bug.£20 cost to return them. Honestly gutted as I paid £80 and worth about 80p. It's thin, split and the colour blend awful. I have photos but it won't let me upload

Buyer beware. If you want ti return an item it has to be sent back to china. I will not be foolish enough to ever order from this company again.

Ordered a curly hair I-tip and it came 3 weeks later when on website says 5-7 business days, didn’t want to refund me for shipping, product sucked hair kept coming out and the texture was not soft and curly it was kinky and rough texture. Terrible supplier and communication with supplier sucks as well. DO NOT RECOMMEND BUYING FROM HERE! Picture was false advertisement!!!!

I used 2 times . product is very good and i had for 7 months without problems. They are bit slow but the pqckage arrives and it’s a great value for the price . So Patience..:.

My order turned up late, and in the wrong colour. I ordered 50gs worth of hair and it’s barely 20gs that was sent out. Avoid this company at all costs. Also read their return policy that should make your mind up for you!!!

Such great value for money. Fast responses and delivery. The wave extensions are exactly as advertised and I am really happy with my purchase a year on. Will definitely be purchasing from this company again.

I ordered 24 inches clip-in extensions in #60 white blonde and they need to be toned to match my white blonde hair. However, they are amazing!! So soft, sleek, and shiny! This is my very first set of clip-ins NOT from Amazon, although I love the hair I purchased from Amazon, Hairplusbase has officially converted me! The clips are so sturdy and comfortable, that I almost forgat I was wearing extensions! I look forward to purchasing more hair for this company in the future！

WORST SITE EVER!!!!! NEVER BUY FROM THIS SHITTY CHINA SCAM WEBSITE!.
I’ve paid almost £300 for this shit plastic hair and they made me to return it and even funnier they didn’t pay back for refund! So i sent them back the plastic shit and never got my refund back!!!!

I didn't have a problem with communication, as I emailed them a few times before I ordered to ask a few questions about the hair. They replied promptly and were helpful in advising me. However, when my order arrived I was disappointed, the hair quality is quite good, but there are far too many shorter hairs in in it making it very thin on the bottom. I am a hairdresser and I know there will be some shorter hairs so I ordered 16in to allow cutting 3-4 inches off the bottom but in actual fact I would need to cut 6 inches minimum off to give it any thickness on the ends... so wasted my money. My advice would be order at least 6 inches longer than you need.

Horrible extensions, horrible customer service! Product does NOT match description or color AT ALL, and when the company finally responds, it’s way too difficult to return. DONT waste your money or time!!!!

These loc extensions are some of the softest ones I've felt/used before. The item length was true to what I ordered, and my loctician said the hair was excellent quality, I would order again. For reference, I ordered the 12" and bought the 100 locs and only used 80 (I have an average to small head).