Gulliver's Theme Parks Anmeldelser 

Visited with my family for the Christmas package took my 10 year old and 2 year old. We generally had a good time until the food during the show which completely tainted our experience. On the booking form I highlighted my daughter has allergies and specified which allergies. When we went for the meal I told them again about her allergies, we were then forgotten about so when asked if we had already got our food I explained no but my daughter has allergies. Shortly after this the same member of staff came out with a pen and paper and wrote down those allergies and confirmed they hadn't made our food yet. When the food came out they specified this is the allergy meal, which looked different to my sons so I didn't question anything. My daughter ended up have a bad allergic reaction which resulted in seeking medical help as it slowly got worse. It took 4 days for her to recover. I was shocked considering they were told 4 times about her allergies so I reached out to Gulliver's to ask about their policies and what they would have given her that could have potentially resulted in the reaction. Their customer service has been shocking, after calling them they called back to ask a few questions and assured us we would have a call back, still waiting over 2 weeks later. I followed up with an email which I got mixed information where I was told the chicken nuggets are allergy free (her allergies), so then why did my son and daughter get different chicken nuggets. Along with this I got incorrect information and half responses where they didn't acknowledge my questions. At this stage I asked to escalate the complaint, now 5 days later I am still waiting on a response from the duty manager. I will be taking this much further. I will not be returning we are lucky my daughter wasn't worse.

Never responded to my complaint. Customer service is absolutely shocking …

Do not visit this place you will be deflated.

Hi, ref - W1577928-BK3866083 (2/12/23)

We visited the park today and I was prepared for the fact that some rides wouldn't be running but to get there and realise that we would have completed all the rides within 30 minutes of arrival was beyond a joke and not what I was under the impression of when I booked the tickets especially after paying £96. Going through their website map, there were 12 rides open we counted 6.

The caterpillar broke after queuing for 30 minutes with 2 young children so we couldn’t go on it. The antelope said was opening at 11.30 the only ride my child wanted to go on to them find out it wouldn’t be opening at all.
We then wanted to get a hot drink as it was freezing to then find out all the machines were not working and we couldn’t get a hot chocolate / coffee was disappointing.
We then went to the gully’s cafe and got 2 children’s meals and 2 large hot dog meals and paid £35 . The chips were stone cold and the burger buns rock hard. We took the food back and was refused a refund or a new meal. All this went straight in the bin as was totally inedible.
We then booked into the grotto at 2pm (our booked slot) to be queint for 45 minutes to see Santa even after booking a slot.
We then had a confused child as when we left Santas room another room was wide open and my child seen a different Santa in that room which she then said “why is there 2 santas” just really disappointing day and expect more after paying so much money. We have visited gullivers on numerous occasions and feel totally robbed and let down. I have receipts pictures of the food if you need me to send these over.

Thanks

Aboslutley horredous customer service save your money go alton towers. When they respond with one line to complaints there is a serious issue.
The pumpkin picking was a load of rotton pumpkins dumped in a muddy patch of grass . Pure rubbish, false advertising and one line repsonse just wow!!!!! Rob Fisher needs further training if he thinks his complaint response is adequote.

We did a stay and play at gullivers valley Sheffield. It was £159 for 2 adults and 2 children. We stayed in the mermaid cabin and it was brilliant. Absolutely spotlessly clean, evening meal included and entertainment. Then a small breakfast. The prices of the drinks and food outside of this were pretty extortionate, but that is literally the only negative. The staff were really friendly, a great selection of rides aimed at younger kids (we had a 10 Yr old and a 6yr old with us) highly recommended here for a reasonably priced break for families with smaller kids!

Huge thank you to Molly and Chloe at Gullivers valley Rotherham for the amazing dinosaur scooter safari! They were amazing , full of energy and made the experience magical for our boys. They have us raving about it and recommending it to everyone we know . Thank you Ladies !

Gullivers Valley Resort, Rother Valley - forced to leave at 23:00 as the Princess Suite room was covered in damp and an overpowering smell. Was told to contact them via online form & someone would get back to us to discuss a resolution, no response after two weeks. Absolute shambles of a resort our first visit in 2022 had nothing but issues with food order too. Avoid at all costs

Gutted I carnt give no stars the management of the place needs to bow his head in shame went there a family of 5 an with are friends family an we never got on 1 single ride queued for 1hour 15 min for the roller coaster to then breakdown so went over to the log flume another 1hr 10 min wait actually get on log flume an again breaks down they offered us 2 priority passes with 30 mins before closing time spoke to the director of gullevers world no refund then security block us from going back in while are children were still inside scummy mangment terrible attitude so rude unacceptable do not waste your money people had a better time going for food shambles day out voice recording will be going up soon ⛔️ ⛔️⛔️⛔️🐀🐀

Hi, I am very disappointed with our visit today. My family and I left the park upset and angry. 1st We spent an hour and a half in a queue to then be told the ride had broken down. Later on we were queuing for a ride and noticed a large group of Asians calling their friends over which then another group of 10 came over queue jumping. We confronted them which then resulted in huge argument, the supervisor was called and nothing got sorted. They were still able to stay where they were just laughing. My kids 11 and 8 seen all this shouting and swearing. We managed to gwt on the ride 2 hours later. I understand its busy but 2 hours for a ride that lasts 30 seconds is a joke. The queue jumping needs to be cracked down on. This happened again later on same thing again, a different Asian family calling over their friends and again we confronted them and again nothing was done about it. My kids at one point just wanted to go home. They were miserable. This isn't the feeling you should get from an amusement park. There was quite a few people who felt the same way when I spoke to them waiting in line. Something needs to be done. We won't be returning

I would advise not to take your child who has a disability. I provided my letter for Disability Allowance to gain a fast tracked wristband but was told I needed to provide a letter of his diagnose of his disability. My son has now been depressed for two days after his visit.

Gullivers land Milton Keynes Not worth the high entry fees
Que que que for rides
Place is disgusting filthy dirty
Gardens completely overgrown no maintance at all
Rides do not look safe
As for the food well I would not even give my dog that rubbish

2 kids burgers
2 adult burgers
4 drinks. £ 60

Toilets completely filthy

As for staff
All young teenagers not a clue what there doing

This place is absolutely and totally rubbish dangerous health and safety should shut this place down

Don’t waist you money and risk you’re health don’t go here

Shop floor a walking hazourdous night mere

Tried to complain to mamangement to no avail

Went Wednesday 26th of August it was very crowded ques were around 2 hours long waited well over a hour half for rollercoaster to be told having technical difficulties won't be returning waste of money

The slushy machines gave both my children food poisoning. When I've tried to contact them to ask that the offending machine is cleaned, I've been completely ignore on all occasions.

Have fun, but don't buy a slushy!

We stayed for short break in milton Keynes
Kids loved our pirate lodge for 6 ppl but mostly annoying was no doors on our bedroom and special in toilet - no privacy at all-so much stressful for using toilet, but I was completely mad about castle restaurant - only one available - food completely unacceptable special prises payed £50 for 2 adults and 3 kids - of rubbish fast food

We took my 5 year old Grandson and had a wonderful time. This park is great for young children. All the staff were lovely but Andrew on the Kites ride stood out for us. Went above and beyond to help us on and off the ride and was really polite and pleasant… What an asset to you he is! See you again at Christmas 😃

Rude staff refused my austium sin with band when I showed them proof of it still wouldn't give me one he was so upset manged get him on few rides but staff rude

Letting too many people in! Four rides managed in three hours due to long queues. Food and drink awful prices. Never again sadly.

Not worth the £90 entry fee.
Rides are ok, the staff let me and my 9 year old on a ride together, yet when we went back for a second go, they refused to let us on together saying he was an inch too tall. That didnt seem to matter the first time and the staff member was very rude when I questioned him about it. My son was too scared to go on his own so he missed out on a second go after queueing for 20 mins.
Card machines weren't working so couldn't buy anything, not even a bottle of water, as I didn't have cash.
None of the eateries were open for proper hot food, the only option was hot dog stands or ice cream.
For those who haven't been before, there are lots of hills and steps round the park and no disabled parking near the entrance (disabled parking is at the bottom of a very steep hill apparently....), not ideal for anyone with even minor mobility issues like my son has.
I wouldn't recommend the place or return in the future.

Went hear matlock one 27th June 2023. Bearing in mind we live next to the new one at rotherham. Which I think was great. I didn't think a great deal to this one.
The rides seem realy old and dated there's hardly any actual rides. Lots of little tikes parks all over. Best ride was a drop treetop ride the rest wasn't that good. The ice cream was rubbish its just fell off the cone or melted straight away. The doughnuts was hard and greesy. All in all I wouldn't go to this one again. I didn't think it warranted the money charged and felt we had just been to a play park. It was all very low budget drive that few miles more and go to the resort at sheffield its alot better

Went with my four year old , cost nearly 50 pounds , son was sick as soon as we went in so had to leave straight away , wrote an email as soon as arriving home only to be told should have told someone on departure ( with a sick four yr old throwing up ? ) disgusting

Can’t even find someone with any 1p pieces.
Got a stupid 1p piece machine that you can flatten into a dinosaur imprint.

God only knows why they’d have the stupid thing if they can’t provide penny pieces.

As children can’t understand why they can’t get one. It’s just a wind up.

Coffee shop didn’t have any, Toy shop didn’t have any as well as one of the drinks kiosks and I went to the main reception who don’t have any or any sort of idea on what to do. Have they really not got any or just not being helpful..
or
Simple? I don’t know. As they get £1 for nothing in my eyes

Breakfast I wouldn’t bother.
Don’t cater for Kids who most prefer scrambled egg.
It’s a rip off for what you get, and don’t risk putting the cheap sauce on their sandwiches and spoiling the whole sandwich

The rides aren’t too bad. The rooms aren’t even too bad for shipping containers