greencrossvets.com.au Anmeldelser 

Hung up on by the manager. Absolutely atrocious customer service at Wetherill Park

I have never been treated this badly by a business. The front desk team misled me at every step, and when I tried to raise it, the manager hung up on me.

I was promised an offer over the phone. Their emails said one thing, the phone calls said another, and three different staff members gave me three different stories. The offer ran until the 26th, so on the 26th, the last day, I called to book and asked for the details by email. The email NEVER came. Then I was told I'd lost the offer for "not getting back to them in time." I called on the deadline. Their team failed to send the email, and I'm the one paying for it.

When I asked the manager for her details so I could report this to head office, all she would give me was "Catherine." I told her there are multiple Catherines and asked for something more specific so head office would know who I meant. She refused to give me anything else and hung up on me.

The vets are great. The front desk is a disgrace. Greencross head office, contact me. Your clinic team clearly won't fix this.

Terrible! After 3 months using it for vaccines and a couple of gp consults for my dog, we just found out this is not even a proper Pet insurance, although google shows them up! What is this anyway? A scam! Not fair at all to the customers! Businesses should speak clearly on their webpages about what they are! Revolting! We could have been with a proper pet insurance all this time but never a staff or a vet ever mentioned to us that they are not a insurance. DO NOT BUY THIS.

have had healthy pets plus for a decade, last few years service has gotten increasingly worse and bills growing higher and higher. I've cancelled my subscription only to be charged more money because I used benefits I paid for.

Very poor experience these last few months with this company. Absolute shame i'd already spent thousands with them.

I knew something was not quite right with my dog. Could smell a bad breath. Took him to Greencross. Visit was good, vet was good, and diagnostic was many teeth to be removed. No issue there. But the estimate was... $4200-$5000+. Really! I went to another vet for an estimate based on the dental chart and x-ray they got from the first vet. Estimate was around $3000. In the end, the cost was about $2300. The dog is his happy self again.
I find this absolutely outrageous! Who is auditing Greencross' estimates and justifications?
I feel for the vets and nurses working for Greencross but this is unacceptable!

Another person conned into the HPP scam.

It doesn't actually save you any money. The catch is that you have to end up paying the difference between what you used and what you paid when you decide to cancel. It also auto renews, so if you use the service for 12 months and then in the following 6 you see the vet all of about twice, you're on the hook for like $200, even if you were ahead a bunch of money in the previous 12, so one way or another they come out on top.

Total scam. Doesn't save you any money. You're better off paying out of pocket or using a different vet.

I visited Marsden Park clinic for general checkup and vaccination appointment, the vet didn't even check my pet's weight, her coat, her dental health, forget other concerns. He was acting like amatuer. He doesn't have skills to handle dog and make them comfortable.

Over the phone they said the consult appointment is $170 but they billed $174. Upon questioning about this and expressing unsatisfaction about the consult, the vet was ready to completely waive off the charges.

GREEN CROS VET CLINIC/PET BARN HORNSBY Failed to document a serious pre existing condition of a Rescue Cat from Pet Barn/RSPCA and recomend reporting back to RSPCA no needs Periodonal disease in a 6 month cat at the time. Now at 11 months will need $1000 PLUS in treaments, after person has bonded with the pet, This is traumatic as well ileagal I am sure missleading adoptee. There is no way the pet insurance would cover any of the expenses now orin any future as this ix not aspontanious condition. We will x
We will Seekng legal advice,

Green Cross Vet themselves are great but the healthy Pet Plus is useless! I had use a similar program in my previous state and it was great.

Healthy Pet Plus is a absolute scam. They only have ONE emergency vet you can use in my whole state of WA!!!. So if I had an emergency id have to drive an hour to be able to use the benefits. Absolutely ridiculous! I will be cancelling it.

I can’t recommend Greencross Vets North Rd, Ormond highly enough. Every time I’ve taken my cat, Sebastian, the veterinarians have been incredibly supportive, professional, and caring. They always take the time to explain everything clearly and make both Sebastian and myself feel comfortable.

I also signed up for the annual membership, and it was honestly the best decision I’ve made. It gives me peace of mind knowing Sebastian’s care is covered and makes each visit stress-free.

A big thank you to the whole team — you truly go above and beyond for pets and their owners.

Greencross Vets has a service called Healthy Pets Plus. I signed up to this service, unknowingly that I was being locked in to a contract and was advised that this would be a great product for my aging pet dog on an annual visit. I few months later, I had to relocate for work reasons from the city life of Ipswich in Queensland to the rural life in Victoria. Where I relocated to did not have a Greencross Veterinary Clinic or Petbarn accessible to me to continue receiving any of the services offered by this service, so I decided to cancel, and this was where things turned sour for our business relationship. They had become abusive, rude and outright disrespectful in the emails I had received after I explained my situation to them. After I had angrily asked them to cancel this service because I refuse to pay for something I cannot use, they fraudulently direct debit my credit card the following month, which I had to contact my bank, and eventually got it back through a Visa card protection policy. Afterwards they warned me in another vicious email that they will contact their debt collection company.

Steer away from this bad business, these people are uneducated and seem to think they are above the law. They don’t understand that life happens and people move around. The Greencross Veterinary nurse in Ipswich did not explain this is a locked in subscription, and I agreed to it on the spot.

If this company ever wants to improve the bad service I have experienced, they can contact me, make amends, then i will reflect this in my review, who knows, it might turn out positive, but so far, it’s all about money, greed and debt collection.

Beware DO NOT USE Greencross Vets / Petbarn.
Took our cat there they cause serious injury including perforated ear drum.
He now requires surgery and life long treatment.
Greencross Vets/Petbarn are refusing this .
Kitty's 80year old grandmother outside of Greencross Vet/Petbarn try to get justice and help for Kitty before it is too late.