GRANGE MOTORS Anmeldelser 

We purchased a vehicle that went into limp mode on its very first journey after collection. We immediately notified the dealership and arranged for the car to be inspected. However, when we arrived on the date confirmed by email, we were told that the booking was not on their system. After waiting over three hours, we were informed that there was allegedly nothing wrong with the vehicle.
On the journey home, the car went back into limp mode. We then contacted Jaguar Assist, who identified three faults and advised that diagnostics did not appear to have been properly carried out by the dealership.
As the vehicle was still within the first 30 days of purchase, we exercised our right to reject it and requested a refund. However, the GM incorrectly advised us that we were required to give the dealership an opportunity to repair the vehicle first, despite this not applying within the initial 30-day period. The car was collected, and a courtesy vehicle was left with us, although we did not use it as we only wanted our money returned.
After a week, the Jaguar App showed that the vehicle had not even been unlocked since collection. We then received a call stating that the fault had been identified – the very same fault that Jaguar Assist had reported to both us and the dealership a week earlier.
Following another week of inaction and unanswered emails, we instructed a solicitor. Eventually, we were informed that a refund would be provided, but only after we had incurred legal costs to achieve what should have been a straightforward resolution. To make matters worse, the vehicle required new tyres, with one being illegal and the others close to the legal limit.
Matters deteriorated further when Hatfield Jaguar requested the return of the courtesy vehicle. The GM had already been informed that the vehicle would be released once the agreed refund had cleared into our bank account. Two polite and professional young employees arrived to collect the car, but they were unaware of the ongoing refund dispute. We explained that we were not prepared to hand over the vehicle until the refund, which had been promised in writing, had been received. The GM then telephoned and, was shouting aggressively, called us illiterate and was threating. As we were unable to obtain confirmation that the refund would be processed as agreed, we advised that the matter would have to be resolved through the courts. His response was, "I'm going to enjoy this." During the same conversation, when asked about the number of one-star reviews received by Hatfield Jaguar, he stated that he was pleased about it. This interaction reinforced our concerns about the dealership's attitude towards customer service and complaint resolution.
Although we eventually received a full refund for the vehicle itself, we were left significantly out of pocket. Hatfield Jaguar refused to reimburse the cost of the new tyres that were required to make the vehicle roadworthy, or the cost of instructing a solicitor, which would not have been necessary had the dealership handled the matter correctly from the outset.
In addition to the financial loss, the inconvenience caused to our family was considerable. For nearly a month we were effectively left with only one vehicle while trying to resolve a situation that should never have arisen. The stress, time, and effort required to secure a refund were wholly disproportionate to what should have been a straightforward rejection of a faulty vehicle.
Based on our experience, we cannot recommend Hatfield Jaguar and would strongly advise prospective customers to go elsewhere

It's a crying shame i've had to leave a 1 star review.
It's more a call to action than anything else.
Purchased a used grenadier from the Edinburgh branch, it was an utter debacle, the general manager got involved, managed to get things back on track for a while as he wanted to "restore my faith" in them, but unfortunately he then managed to single handedly derail it again and now i've just been ghosted. In my last email, i wrote that the travesty is that it's caused me a load of time and grief, and the whole sorry saga could have been avoided. I don't think my experience was isolated and this must be their normal. The context of what went wrong on this platform is irrelevant, it's more a warning to anyone looking to buy a car from them.
I've now escalated the complaint to Grange complaints department and if they don't come back to me either, i'll refer my findings to their ombudsman.
However, To provide balance the car is amazing and was prepared to a decent enough standard.

I bought a Nissan micra for my sister, the service was exceptional, Tony was so helpful , very professional, would definitely buy another car, and recommend grange motors to anyone,, thanks Tony,,

We’ve now bought two Huracáns from Lamborghini at The Grange in Tunbridge Wells, and that alone says everything about the level of service they provide.

Eloise has looked after us every time, and she is simply outstanding. From our very first visit through to our latest purchase, she has consistently gone above and beyond to make the whole experience feel special. Her knowledge, professionalism, and genuine enthusiasm for the cars make a huge difference—but it’s her personal approach that really sets her apart.

As returning customers, it’s clear that Eloise truly values relationships, not just sales. She takes the time to understand exactly what we want, keeps everything seamless, and makes every visit memorable and enjoyable.

Buying a Lamborghini should feel exciting—and thanks to Eloise, it always does. We wouldn’t go anywhere else, and we’re already looking forward to the next one.

⭐️⭐️⭐️⭐️⭐️
Outstanding experience at Grange Motors Hatfield! The service was first-class from start to finish and the whole process was seamless and enjoyable. Elliot was fantastic—professional, friendly, and incredibly knowledgeable, with no pressure at any point. I couldn’t be happier with my new Alpine A290 GTS Highly recommended!

This review is for Grange Land Rover of Hatfield.

I need an approved JLR body repairer, I used the JLR website to find my nearest, its Grange Hatfield. I call to arrange a time and date to visit to get an estimate. Like many, all i get is a call queueing device which doesn't offer me a repairer option so I leave a message. 4 days later I leave another message giving them the benefit of the doubt as the last one was on a Friday and the weekend may have been busy. 4 days later still no a titter from this dealership despite 2 messages. Even an under the arches mechanic has the decency and professionalism to call you back.

This is so poor its unbelievable!

Its interesting to see that despite many 1 star ratings Grange NEVER respond. Maybe JLR need to look here too and consider removing Grange from their dealership network as they are obviously incapable of acting like a motoring organisation at all!

As a footnote, out of frustration, I rang a local VW approved repairer I have used before. The phone was answered by a person straight away, 5 minutes later, I have a booked appointment the following day. Follow up email and message arrived whilst I was still on the phone. I attend the appointment and am seen on time. a full inspection is made, photos taken etc and a full quotation is promised by COP the following day. It arrived at 5pm, its clear comprehensive and professional. Guess where I am going now - if only they sold cars!

Bought an Aston Martin DBX from Oliver at Grange Motors Aston Martin Hatfield - it is now obvious to me why Grange Motors have an average 2.8 rating on Trustpilot with nearly 50% of reviews giving 1 star - my experience with this company illustrates this rating perfectly.
In all honesty the " warning signs " were there from Day 1 - putting pressure on me to wire my deposit / sign finance documents without seeing the car to get the sale " in our month end figures "etc.
When my wife and I picked up the car form Hatfield I could not believe that Oliver was alone in the showroom - the " handover " was very protracted as he was constantly answering the phone / dealing with clients coming into the showroom etc etc - as a " Prestige " car brand do you really have one staff member on their own on a Saturday - isn't that the busiest day of the week ?? In all honesty we were so excited about getting the car that we just " suffered " it but there was certainly no real effort to explain the cars functionality / benefit etc etc .
Within a month our excitement in getting the car had very much worn off as it was now back with Aston Martin with a battery issue !!!! One issue that was clear was the car should have a " trickle charger " as the battery would run down otherwise - I explained this to Andy Lee at Hatfield ( the " Brand Manager " ) who told me categorically this was NOT the case.
Obviously within 2 months the car is now back with Aston Martin as it won't start - I immediately tried to get hold of Oliver who text me to say he was " away " however Andy Lee would contact me.
On the Saturday I made 7 calls to Andy Lee at Hatfield - 6 of the calls went through to the answerphone ( !!) again it's not for me to tell people how to run their business but surely paying someone to answer the phones on a Saturday would make a lot of sense !!! After eventually getting through to someone I was told Andy Lee was doing a " handover " ( good luck to whoever bought their car !!) and would phone me back. I left the message with Andy Lee ( as well as an answerphone message ) at approximately 11 am in the morning - assuming Grange closed at 5 during the next 6 hours he did not have the decency / courtesy to return my call and even worse now 4 days later I have still had NO phone from Andy Lee / Aston Martin Grange to discuss my problem and explain to me the next steps.
Unfortunately when you buy any product there is a chance that there will be a problem - clearly even £150,000.00 Aston Martin Cars but what is important is how the seller of that product deals with the problem. it is very clear through my own experiences and indeed the countless poor reviews on Trustpilot that Grange Motors clearly do not have the infrastructure / quality of staff to deal with issues which invariably happen - Andy Lee encapsulates Grange Motors perfectly - he literally does not care.
Please understand that in my opinion if you spend money with this company and you have a problem with your car then there is a strong chance you will have the same experience I and many others have had and I would STRONGLY advise anyone thinking of parting with any money with Grange Motors to read this and other reviews and draw your own conclusions which I would suggest is to buy your car from ANY other dealership apart from Grange.

Bought a used Mercedes from the Midlands branch, with a part exchange of my own car. A very straightforward process from start to finish, thanks to Steven Palmer for a highly professional transaction. No hesitation from me using Grange in the future.

Purchased a used Aston Martin DB9 Volante from Grange Edinburgh. From start to finish, professional service with excellent communication from Andrew. Points raised w.r.t. condition were addressed and car delivered to my home. My last DB9 purchased from Stratstone Aston Martin Manchester was an awful experience so good that Grange has recovered my faith in this brands service.

I agreed to purchase a jaguar for £33000 was told by the very rude manager that he actually didn’t want to sell me the car because it was too cheap got our accounts to call to pay for the car they wouldn’t return calls eventually did to tell us the car was sold the next day the car was advertised for £34400 I would avoid this dealership at all costs CAWBOYS do not waste your time

The Grange Jaguar in Hatfield
If I could rate no star then I would. When you buy a new car which is a large expense, you would expect the best experience but no not at the Grange Jaguar in Hatfield. I have never experienced such rude, lazy, arrogant, professional, cannot be bothered to help you attitude in my life. Even when the sales man picked up the phone. He made me depressed just listening to him with his unprofessional tone and attitude. Try to avoid buying from this dealership.

Utter liars. Put car in for security upgrade (wonder if that was even done). Asked them if they wouldn't mind filling it up with adblu (as range rover say "any dealer is obliged to fill u up for free"). No problem they said a day later the app still showing refill 3 litres rang ams asked if they had done it (not an issue if not just didn't want to overfill it). No we definitely filled it right up for you. A week later showed refill 5 litres. So I did. Why lie?????

Also had a look at upgrading the car whilst car was in as mine now 3 years old. I'd actually forgotten how rude these wide boys are. They make Boycey look like one of the dragons on dragons den. RUDE, BEYOND RUDE. Once again.... lost the sale ill go back to my preferred dealership where they are professional. Perhaps your staff could go on a training day there instead of sitting calling customers CUN!s thinking we can't hear you. Your lucky Yr not in Court!!!!!

6 months stress and over 1K lost
Distance purchase, seen online
Very responsive to calls and emails whilst selling me the car
3 weeks after purchase car made weird noises and kept losing power.
Told to take to local MG garage as distance purchase and under warranty.
Discovered service was due a week after purchase so MG assist was invalid.
Paid for service to reactivate warranty (dealer did refund this though)
Multiple issues found over the next few months. Same initial problem kept persisting after each new problem was found and fixed. After 4 months of owning the car, it was in the garage for about 3 of them.
Tried to return the car as major problem found within first month of purchase. Car even lost power once at a busy intersection with my children in the car!
Communication from Grange then became a lot less responsive.
They eventually agreed to collect the car and took it to another MG branch within their company and found £2300 worth of work to do. It even lost all power when the car was delivered to them by the delivery service.
After almost 2 months of calling and emailing, while they had the car still, eventually they agreed to buy back the car at almost £1000 less than I paid to receive the car about 6 months earlier. Was told this was because I used a 3rd party, but did this as they told me to.
During sale they were very happy to return emails and calls, when problems started calls weren’t returned and emails weren’t answered constantly. Had to continually chase them to get any information and my very disappointing return money.
Multiple deadlines given for calls, returning emails, updates and even the collection of the car but when the time came there would always be a reason it didn’t happen and the deadline changed to later time without notice.
So, owned the car for 6 months, actually had it for 1 month and lost £1000 as well as tax and insurance for a car I couldn’t drive the whole time and endangered my small childrens lives.
Whole awful situation dragged out by lack of response once problems started, so I wouldn’t recommend purchasing for this company

The car went in for a routine service, and I received a call at two o'clock telling me that the car would be washed and gotten ready for me and that I would be called when ready.
At 6:00 PM I called them and asked where my car was and they told me that it was ready after the first call and that I should have come to collect it.
I told them that I was expecting a telephone call and they denied this emphatically essentially calling me a liar complete with arrogance and totally disdainful attitude. I made a complaint and told them I wanted a recording of the call
The car was with them overnight as a result and has caused significant inconvenience.
At 8:30 AM this morning I received a call from the service manager apologising as he had listened to the call ........and he admitted that he HAD promised me a call back.
Really shocking - and that will be the end of my relationship with Range Rover.
I will be cancelling the replacement car I had ordered this morning and going to Audi instead. Perhaps they know how to talk to people

Absolute shambles of a company. I took my Range Rover Sport to them for a service and to diagnose and repair a restricted performance error, last Wednesday. Initially they were meant to have the car for 2 days.

I was called on the Wednesday afternoon and told the car needed thousands of pounds worth of work and would be needed for an extra day. I agreed on the basis that they could assure me it would fix the restricted performance error which they said it would, as I needed to use the car at the weekend for towing and would be away early the following week on business.

I collected the car last Friday. On the way home I could smell diesel but thought it may have been temporary and due to work they had done.

Saturday morning I was towing a small sailing dinghy down the motorway when the car began to smell strongly of diesel again and went back into restricted performance mode. I tried phoning but no one apparently answers the phone on a Saturday. I had to then drive the car home towing the boat in restricted performance mode and smelling of diesel.

I tried phoning them whilst away on the Monday and eventually had my call answered. Admittedly I was a little frustrated on the phone however the individual at the other end was rude, and aggressive, and seemed uninterested in helping me and raised his voice. Eventually they agreed to send someone out as I had left the car at home whilst away as I was not happy to drive it. I expressed a concern that the thousands of pounds of work had done nothing to fix the car and actually made it worse, and asked for the old parts to have them inspected but apparently they had been disposed of. How convenient.

They did send an engineer to my home who my wife said was there a few minutes and replaced a couple of breather hoses that had (in his own words to my wife) obviously been damaged when fitting the new (possibly unnecessary) parts during the service.

I got back from being away on Tuesday evening late. Today (Wednesday) I drove the car to work, a small distance, then to a hospital appointment. During this journey the car began to smell really badly of diesel again and as well as going into restricted performance mode it also now had an engine warning light on. I immediately phoned the dealership (around 3pm) and was told a manager would call me back. By 6pm no one had bothered to call me back. I lifted the bonnet and could smell diesel really badly and can actually see diesel on the pipes at the back of the engine and underneath the car. Despite me explaining when the alleged repairs didn’t work that there was a strong diesel smell, this seems to have been ignored.

So, now my car is considerably worse than when it was first taken in to them last week, I am thousands of pounds out of pocket, I need my car to tow again over the Easter weekend, no one bothered to call me this afternoon or make any attempt to rectify the issue.

Out of desperation I have decided maybe leaving a google review will prompt them to get in touch and fix the issue once and for all. It seems likely that yet another weekend of family activity will be ruined by not having the car working and fit to tow. I am furious with this dealership and their lack of accountability and customer service. I have also submitted a complaint to the motoring ombudsman and will, if necessary, hire a towing car and seek compensation from them to recover the cost of having to do this.

Avoid this dealership at all costs, they are simply hopeless and treat customers with utter contempt and do not bother to call back when promised to rectify an issue which has obviously been caused by their incompetence. So having spent thousands of pounds my car is now undrivable and arguably dangerous, and Grange Swindon seem unbothered by this.

If the car is not fully repaired and back ready for me to use by the Easter weekend, or a suitable replacement tow vehicle provided whilst they rectify the damage they have caused to my car I will be contacting local and national press

16 May 2025. Purchased a used Jaguar E-Pace for my son. The whole experience start to finish was a pleasure. Both Dan and Brad were professional and helpful in every way. No pressure selling or B S that many other used car sales guys seem to use these days. Be honest and up front with them, and they will give you the same courtesy. I wouldn't hesitate in recommending to others. Thanks gents.

I tried to make use of the 12 month warranty supplied when I purchased my car due to an unexpected fault. The dealership lied and told me I didn't receive a warranty despite the original advert and correspondence stating otherwise. Currently without a car and a very expensive bill for a failed MOT just three months after purchasing one of their "approved used" luxury cars. 0 stars

Had a suspension part replaced on my McLaren 720S. from start to finish Rishi, the service advisor, was extremely courteous and friendly. When there was an issue, he went above and beyond to ensure I was not delayed nor dissatisfied. Judge people not by their mistakes but by what they do to rectify them. McLaren Hatfield went to next level. Thank you Rishi and all at Grange.

Had my DB11 Health Checked at Grange Aston Martin Hatfield, booking the request was simple, I was taken care of by Wayne and Alistair in the Service department who both provide super guidance and assistance! The car was ready for collection on a Saturday morning, my wife and I were greeted by Hugh Azmi who works in the sales Team, he was both professional and charming and made the hand over process a delight, he pointed out a number of things I could do to make my ownership and driving experience of my DB11 a joy. I've meet many Car Sales professional in my time and Hugh stands out by far as knowledgeable and enthusiastic about the brand he represents, thank you Hugh! I whole heartedly recommend Wayne, Alistair and Hugh along with Grange Aston Martin Hatfield, thank you all.

After a lengthy drive from Surrey to see a Kia Picanto that James had advertised, we were given a warm welcome by him and there was no pressure to buy and time was given to tast drive and look around the car before arriving at a decision. We agreed to buy and James kindly took our car as part exchange. James delivered the Kia for us and we appreciated this. The problems started as soon as the three month warranty expired and we have had to fork out about half as much as the purchase price in order to make the thing safe. This car had a recent MOT and no advisories listed upon purchase and we believe that to be a dodgy MOT. James said he was going to get it serviced and was in fact waiting to get it booked in so there was a delay in receiving the car and work to be done to rectify a leaking exhaust. No evidence that either were done and my attempt to contact James for the paperwork to back up what he told us had been done went ignored. I didn't bother pursuing as felt it fruitless. He was quick enough to answer messages when we first made contact on the same number, and he knew this car was to be our Daughter's first car yet seems happy for her to drive what turned out to be nothing short of a death trap.