GOTO Group Anmeldelser 

2 439
•
TrustScore 5 av 5

4,8

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

Katie Wilcox-Smith completed a level 3 survey on our home. We received the report the next working day and a late night email query was responded by with a phone call the next day. The survey was... Vis mer

Vurdert til 5 av 5 stjerner

We had a fantastic experience with Sophia Jennings. She took the time to explain the different levels of home surveys clearly and thoroughly, and recommended the most suitable option for the house we’... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

GOTO have been instrumental in making the purchase of my house seamless. In particular Sophia, has been helpful and patient with all the questions I had as a first time buyer and would highly recommen... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

We had a phone call from Rebecca Smith this morning who explained everything extremely well. She helped us understand the difference between level 2 and level 3 surveys and made sure the entire proces... Vis mer

Selskapet har svart

Informasjon om virksomheten

  1. Onlineauksjon
  2. også i
  3. Eiendomsauksjonarius
  4. Lånemegler
  5. Oppmålingsingeniør

Skrevet av virksomheten

GOTO Group provide an end-to-end home moving solution, consisting of nine property services. Our innovative platform, includes the following products: Mortgages, Removals, Surveys, Conveyancing, Home Insurance, EPC, Floorplan, Online Auctions and our unique Committed Buyer product. Providing choice to consumers, adding value to agents.


Kontaktopplysninger

4,8

Enestående

TrustScore 5 av 5

2k anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Har svart på 100 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av 48 timer

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,8

Alle anmeldelser

(2 439)

664 anmeldelser i de siste 12 månedene

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Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

Very efficient and have made the…

Very efficient and have made the process very straightforward. Joe has been particularly helpful. Many thanks

12. oktober 2026
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We are so pleased Joe could help you, thanks for choosing the GOTO Group.

Vurdert til 5 av 5 stjerner

5/5 for Libby

Libby has been very helpful throughout the whole process of booking a survey. Communication has been second to none with all questions answered promptly. Thanks Libby!

1. oktober 2026
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Svar fra GOTO Group

Brilliant news - thanks for letting us know what a great job Libby did and thanks for choosing the GOTO Group.

Vurdert til 5 av 5 stjerner

Professional Quality and Attention to Detail

I had no personal contact with the Surveyor (Daniel Smith) but having received the Survey Report I was genuinely blown away with the level of detail and professional quality of the report.
I admire professionalism in any organisation and can wholeheartedly congratulate your company and staff on attaining and delivering to the highest standards.

28. september 2026
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We are so pleased that Daniel did such a great job for you. Thanks for choosing the GOTO Group.

Vurdert til 5 av 5 stjerner

Very easy and professional to deal…

Very easy and professional to deal with. Andy (Munro) was great, got me very good prices on solicitors and house survey. Always kept me fully informed throughout the process.
Highly recommended.

9. oktober 2026
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Svar fra GOTO Group

Thanks for your kind review, its great to hear we could help with both your conveyancing and your survey. Thanks for choosing the GOTO Group.

Vurdert til 5 av 5 stjerner

Rebecca Smith was great as our…

Rebecca Smith was great as our consultant, within a couple days of her reaching out we had arranged a survey and matched local prices.

8. oktober 2026
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Wonderful, thanks so much for letting us know, thanks for choosing the GOTO Group.

Vurdert til 1 av 5 stjerner

Stay away from this company

Stay away from this company, 600 pound and there excuse for not checking if the heating system worked was it wasn't turned on, the home owner could of turned it on in seconds, the whole survey was just stating the obvious that even a child could, don't waste your money on this scam company

10. september 2026
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Svar fra GOTO Group

We are disappointed that you have felt it necessary to leave this review, we have already responded fully to your complaint and provided a detailed explanation regarding the electric panel heating system and the recommendations for further electrical testing. The Level 2 survey you chose to purchase clearly states a ‘visual inspection’ only and not a thorough testing of the services. Our report ran to almost 60 pages and contained numerous recommendations and photographs of the property, we do not therefore agree that the report failed to meet the Level 2 requirements.

Vurdert til 5 av 5 stjerner

review

Very well organised proccess, Sophia particularly was very helpful, quick to reply, and the survery was arranged promptly, positive experience overall

8. oktober 2026
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Svar fra GOTO Group

Thank you for your kind review, its great to hear how we could help you and thanks for choosing the GOTO Group.

Vurdert til 5 av 5 stjerner

Fantastic service

Lewis has been a breathe of fresh air in our house buying service and helping us find a solicitor, he was very knowledgeable and assisted with no hassle or fuss. I would recommend him to everyone and would defiantly use him again

7. oktober 2026
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Svar fra GOTO Group

Thank you for you great review, and we are so please to hear how Lewis helped you. Thanks for choosing the GOTO Group.

Vurdert til 5 av 5 stjerner

Lewis was great!

Lewis was swift, knowledgeable and very helpful. When he was unsure about a query we had, he was able to get the answer straight away for us.

7. oktober 2026
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Svar fra GOTO Group

Another great review for our Lewis, its so good to hear. Thanks for choosing the GOTO Group.

Vurdert til 5 av 5 stjerner

Quick and great communication

Rebecca who I spoke to on the phone was wonderful, helped organise the survey for buying our first home which gave us great peace of mind. She was very polite and talked me through the whole process. Would highly recommend

7. oktober 2026
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Svar fra GOTO Group

What a lovely review, we are so thrilled to hear what a super job Rebecca has done for you. Thanks for choosing the GOTO GRoup.

Vurdert til 5 av 5 stjerner

Easy survey for first time buyers

Cameron made the process of getting a survey done seemless, especially for us first time buyers who often felt out of our depth. Very responsive also!

7. oktober 2026
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Svar fra GOTO Group

We are so pleased we could help, we do understand how daunting it can be when you are a first time buyer. Thanks for choosing the GOTO Group.

Vurdert til 1 av 5 stjerner

DO NOT USE THIS COMPANY

DO NOT USE THIS COMPANY. I rarely take the time to write reviews like this, paid well over £1000 for a level 3 survey on a property recently. The report raised a large number of red flags but, when I went to the relevant sections of the report, stated things like they were unable to comment on the relevant item and suggested I commission further surveys. This included declining to comment on fundamental areas like heating and water because “the heating was not on at the time” and they did not turn on any taps. When I queried the utility of the report, I was informed they could not test these items because no one was present at the property but at no point was I asked to arrange this. I was then told I would need to pay even more more to have the report corrected.

6. oktober 2026
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Svar fra GOTO Group

We are disappointed that you have chosen to post this review as we are currently handling your complaint under our published complaints handling policy. All complaints are thoroughly investigated and carefully considered, and this clearly takes some time. Your complaint was only received yesterday afternoon and has been acknowledged to you this morning. We do not accept the comments you have made, and our team will reply fully after our investigation has been completed.

Vurdert til 5 av 5 stjerner

From start to finish an easy process

From start to finish an easy process. Joe made the whole process simple and explained everything. Happily recommend these guys

16. september 2026
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Svar fra GOTO Group

Thank you so much for your recommendation it does mean a lot. Thanks for choosing the GOTO Group.

Vurdert til 5 av 5 stjerner

Great experience so far

I had a great experience with them so far. They've provided quotes for the conveyancing on re-mortgage and the new purchase, plus the building surveys. They've been very responding in sorting out any queries. Cameron was very quick to set up the building survey quotes and get it actioned, polite and pleasant to deal with, so would recommend overall.

6. oktober 2026
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Svar fra GOTO Group

Its great to hear that we could help you in so many ways, it is one of the great things about everything we offer. Thanks for choosing the GOTO Group.

Vurdert til 5 av 5 stjerner

We had a fantastic experience with Joe…

We had a fantastic experience with Joe Sweetman, who advised us on our house surveys and was incredibly knowledgeable, professional and helpful throughout the process.

Joe took the time to explain everything clearly, gave us honest and sensible advice, and was always happy to answer our questions. His knowledge and guidance gave us real confidence that we were making the right decisions and helped make what can be quite a stressful part of buying a house feel much more straightforward.

We really appreciated how approachable and reassuring Joe was, and we would have no hesitation in recommending him to anyone needing a survey. Excellent service from start to finish — thank you, Joe!

5. oktober 2026
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Svar fra GOTO Group

We are so pleased to hear that Joe was able to assist you through the house buying process and we do know it can be complicated. Thanks for choosing the GOTO Group.

Vurdert til 5 av 5 stjerner

They've been incredibly helpful in…

They've been incredibly helpful in taking me from the initial stages of engaging with solicitors and through to conveyancing. They made it very simple and did all the leg work for me. Would definitely use them again. Special shout out to Andy Munro who was the main person I was in contact with. Really lovely, knowledgeable, and put me at ease through the whole process.

4. oktober 2026
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Svar fra GOTO Group

Thank you for your kind review, its great to hear what a lovely job Andy has done for you. Thanks for choosing the GOTO Group.

Vurdert til 5 av 5 stjerner

House Survey

Had a dealing with these guys for getting a house i’m purchasing to be surveyed. Joe & Harry on the phone are great guys, no unnecessary up selling, straight to the point with a great recommendation. Still yet to have the survey completed. however, more than happy to give these 2 a 10/10

1. oktober 2026
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Svar fra GOTO Group

We do love a 5* 10/10 review - thanks so much for letting us know what a great double act Joe & Harry are. We are sure you will be just as pleased with your survey. Thank for choosing the GOTO Group.

Vurdert til 1 av 5 stjerner

Absolute VIRUS of a company.

DO NOT give them your details or submit a quote. They will HOUND you afterwards and even if you tell them you're not interested and to remove your details - they don't!
So far they have called me, emailed me, left voicemails and texted me a total of SEVENTEEN TIMES in a week and a half. I have now told them on the phone and via email THREE TIMES to remove my details and stop contacting me but they haven't honoured that!!
Absolute virus of a company as soon as they get your details.
I wouldn't go near them even if they had competitive prices. Needless to say we went with another company!
You are in breach of the Privacy and Electronic Communications Regulations (PECR) and UK GDPR and I will be reporting you to the ICO.

1. oktober 2026
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Svar fra GOTO Group

Good afternoon, we are sorry to hear that you have felt that our team have overwhelmed you. I can see that both your estate agent and mortgage broker had referred you to us for a survey and as a result two members of our lovely team were trying to support you. I can see that you had asked us for quotes and often it is a matter of urgency that a survey is completed. Rest assured your request of 'Right to be Forgotten' under UK GDPR regulations has been received today and acknowledged to you. This will now be actioned as a matter of urgency and the team are aware that you do not require any further assistance. We do wish you well with your home purchase.

Vurdert til 5 av 5 stjerner

Joe Sweetman was my go to person at…

Joe Sweetman was my go to person at GoTo Group and he was very helpful in handling my queries as well as explaining the entire process which was very helpful for me as a first-time buyer. Generally, I would also recommend GoTo as they appear to know their stuff!

30. september 2026
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Svar fra GOTO Group

Thank you for your kind review, its great to hear what a good job Joe did for you. Thanks for choosing the GOTO Group.

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