Bought a tent but decided to return & purchase a different one having not removed from bag. Returned tent checked by staff but was found used. This means it has been returned previously to Norwich sto... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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I ordered a bike and it wasn't perfect so after waiting for various attempts to make it ready for purchase, I eventually was able to ride it away. Shaun tried everything possible to fix the faulty... Vis mer
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The customer service in the norwich store is second to none. The manager was so patient with my son who had many questions when buying his first tent. I have brought my children's bikes here - the ca... Vis mer
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Steve at Norwich was amazing today and supported us for inshore and fishing information. Above and beyond for my boys so thank you. Lady taht served me was also nice.
Selskapet har svart
Informasjon om virksomheten
Om GO Outdoors - Norwich
Skrevet av virksomheten
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Skrevet av virksomheten
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Kontaktopplysninger
City Trading Estate, NR2 4TQ, Norwich, Storbritannia
- 01603 574399
4,8
Enestående
3k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
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Bruker kanskje KI til å svareVis mer
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
I ordered a bike and it wasn't perfect…
I ordered a bike and it wasn't perfect so after waiting for various attempts to make it ready for purchase, I eventually was able to ride it away.
Shaun tried everything possible to fix the faulty handlebar stem and kept in constant contact with, explaining what he was doing, and always apologising. After seeing this wasn't going to work I ordered another replica bike and he was able to replace the faulty one. The customer service was excellent
7. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra GO Outdoors - Norwich
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Really helpful and knowledgeable staff
Really helpful and knowledgeable staff. Had lots of time for our concerns, didn't feel rushed.
17. august 2026
Svar fra GO Outdoors - Norwich
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
The customer service in the norwich…
The customer service in the norwich store is second to none. The manager was so patient with my son who had many questions when buying his first tent. I have brought my children's bikes here - the care an attention we recieved was excellent. All staff have a genuine interest in customer care and I feel staff always go above and beyond. If you are in need of expert product advice for camping gear, tents or bikes - head to this Norwich Store!
21. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra GO Outdoors - Norwich
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Very helpful staff
Very helpful staff. Was served by Laura who checked we had found everything and was very polite and helpful
24. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra GO Outdoors - Norwich
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Bought a tent but decided to return &…
Bought a tent but decided to return & purchase a different one having not removed from bag. Returned tent checked by staff but was found used. This means it has been returned previously to Norwich store unchecked & put back in stock to sell. Go Outdoors wouldn't refund as it was used.
15. august 2026
Svar fra GO Outdoors - Norwich
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Went to buy some walking boots and…
Went to buy some walking boots and received excellent and friendly help from Ally. Thanks and I love the boots
22. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra GO Outdoors - Norwich
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Steve at Norwich was amazing today and…
Steve at Norwich was amazing today and supported us for inshore and fishing information. Above and beyond for my boys so thank you. Lady taht served me was also nice.
21. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra GO Outdoors - Norwich
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Rosie was great
Rosie was great, super patient and very helpful. Thanks
21. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra GO Outdoors - Norwich
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Great experienceAn easy online process
An easy online process , timely delivery and a great product
11. august 2026
Svar fra GO Outdoors - Norwich
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Great experience Tom you n the bike…
Great experience Tom you n the bike department has been amazing, he was very knowledgeable
3. august 2026
Svar fra GO Outdoors - Norwich
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Great customer service 👍
1. august 2026
Svar fra GO Outdoors - Norwich
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
I have ordered a few fishing items from…
I have ordered a few fishing items from the Norwich store never had a problem with delivery etc
1. august 2026
Svar fra GO Outdoors - Norwich
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Found everything we needed
Found everything we needed. Helpful staff
14. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra GO Outdoors - Norwich
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Laura on tills was so very friendly and…
Laura on tills was so very friendly and helpful.
Tom H on the floor was also very helpful guiding me to the product I wished to purchase.
The general demeanor of both made shopping a very good experience.
14. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra GO Outdoors - Norwich
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
amazing experience
amazing experience
Laura in Norwich was like a personal shopper for me
Knowledgeable and polite
Will definitely go back
13. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra GO Outdoors - Norwich
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Customer service.
29. juli 2026
Svar fra GO Outdoors - Norwich
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Purchased a tent at the weekend…
Purchased a tent at the weekend probably the best service I’ve ever received in store been using for you for years .
Was served by Lola great customer service and polite
Would highly recommend her
8. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra GO Outdoors - Norwich
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Georgia in the Norwich store was…
Georgia in the Norwich store was absolutely excellent, and so helpful!
11. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra GO Outdoors - Norwich
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Excellent customer service from Ed
Excellent customer service from Ed. His advice when we were looking at buying a tent was first class. Not only did we buy a tent and the bundle that went with it but bought a much better tent.
Freya on the counter was also excellent. Patient and friendly
Both are a credit to the company
10. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra GO Outdoors - Norwich
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Dette er Trustpilot
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