Went looking for walking boots - replacing a 25+ year old pair of Brashers. Found a big range in the Horsham store, but what made all the difference was having the expert advice of Aaron who knew al... Vis mer
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Beliggenhet
Bytt filialUNIT 3, BLACKHORSE WAY, RH12 1NN Horsham, GB
•Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
No email received confirming delivered for click and collect. Went to shop to check and collected one of two items when other had also apparently been delivered! System improvement badly needed.
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James was very helpful and patient, while I tried on a number of walking shoes, including getting me a second pair of the same shoes as one of the first pair didn’t feel quite right. He not only liste... Vis mer
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Two incredible bargains. A down gilet, I don't think you can beat down for warmth at very low weight. Secondly I was fortunate having small feet to pick up a pair of fabric walking boots at an amazing... Vis mer
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Informasjon om virksomheten
Om GO Outdoors - Horsham (Express)
Skrevet av virksomheten
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Skrevet av virksomheten
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Kontaktopplysninger
UNIT 3, BLACKHORSE WAY, RH12 1NN, Horsham, Storbritannia
4,6
Enestående
333 anmeldelser
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Duke of Edinburgh shop
We visited twice in one day to stock up on DofE essentials and were impressed by the range and quality of items. Being able to use the DofE card was also very good. Jakub in shoe sales was particularly helpful and knowledgeable.
1. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra GO Outdoors - Horsham (Express)
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Go Outdoors Customer Care Team
Great service in the Horsham branch!
Had a great experience here today - the young man in Go Outdoors Horsham who served me in the hiking boots section was very knowledgable, helpful and not pushy at all - I didn't end up buying anything but had to write this to give him a shout out ;)
30. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra GO Outdoors - Horsham (Express)
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.
Kind regards,
Go Outdoors Customer Care Team
Assistant went to great lengths to find…
Assistant went to great lengths to find the item we wanted
26. mai 2025
Svar fra GO Outdoors - Horsham (Express)
Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Go Outdoors Customer Care Team
Very friendly and helpful
The staff in this store are really friendly and helpful, they know what thier talking about, helped me find what I was looking for, as I wasn't sure what I was doing
26. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra GO Outdoors - Horsham (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
All good service on our visit
All good service on our visit, but key thing was my 86 year old mother-in-law left her mobile phone in the shop, but you kept it safe and when we called it later you answered and we were able to come back and collect it. Many thanks.
22. mai 2025
Svar fra GO Outdoors - Horsham (Express)
Hi,
Thanks for taking the time to leave us a 4 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Over and above service from Georgia
My daughter is doing her bronze Duke of Edinburgh award expedition and I needed help collating the items on the list. Georgia came over and went through our list meticulously. She herself had done her Gold award and had some military training. She explained everything to us in great detail and even showed my daughter how to read a map with a compass. Exemplary service!
10. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra GO Outdoors - Horsham (Express)
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Excellent advice with walking shoes
Today I was served by Ben R who very patiently helped me find some suitable walking shoes. Great advice which led to me finding the perfect pair of shoes.
Thank you Ben
15. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra GO Outdoors - Horsham (Express)
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Helpful Staff
Incorrect information online for opening time on Bank Holiday Monday so was kept waiting for an hour before shop opened. Staff were friendly and extremely helpful.
11. mai 2025
Svar fra GO Outdoors - Horsham (Express)
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Shoes, sandals, sorted!
The displays are good and some shoe boxes were accessable. The two gentlemen on duty were quite busy but were able to get me the footwear I required and I was very happy with the experience.
12. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra GO Outdoors - Horsham (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Went to the Horsham branch…
Went to the Horsham branch as they said on line that they had the tent I was looking for in store so went and was pleased with the fact that not only was the tent I bought there but also another one that I was looking at too so had to choose which one I was going to come home with. Plenty of staff to help but not pushy which was nice. Came home with the Phoxx 2 for my motorcycle camping trip instead of the Phoxx 3 🤞
10. mai 2025
Svar fra GO Outdoors - Horsham (Express)
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Happy from Hove
Buy most of my outdoor stuff from the Horsham store, prices very good compared to the internet and you can try it on. Especially cheap when you are a member and get the discount. Served by Jakub today and had some good cheerful banter to take my mind off the bill😀
7. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra GO Outdoors - Horsham (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Svar fra GO Outdoors - Horsham (Express)
Hi,
4 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Go Outdoors Customer Care Team
Svar fra GO Outdoors - Horsham (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Good selection of products
Good selection of products, had just what I needed.
Helpful staff.
23. april 2025
Svar fra GO Outdoors - Horsham (Express)
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Fantastic store
Fantastic store. So much variety & really good value if you’re a member.
A young man served me and couldn’t be more helpful. I tried on multiple walking trainers as I am a women’s size 8 wide. They had size 8 in every shoe which surprised me and I was guided as to which was the widest to suit me best.
Left with some Solomon’s and a successful experience. Thumbs up to the store
23. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra GO Outdoors - Horsham (Express)
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Horsham branch great
Great selection of gear and very helpfull staff at the Horsham branch
20. april 2025
Svar fra GO Outdoors - Horsham (Express)
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Helpful staff
Jakob was particularly helpful to 3 members of my family at the till with sorting some financial complications over our purchases. Nothing seemed to be too much trouble for him and I was impressed and very grateful.
21. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra GO Outdoors - Horsham (Express)
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Go Outdoors Customer Care Team
All was excellent.
12. april 2025
Svar fra GO Outdoors - Horsham (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Nick at Horsham Go Outdoors was amazing…
Nick at Horsham Go Outdoors was amazing - he helped us get fully kitted out for DoE - really personable no question disregarded - knowledgeable and stayed with us for the whole purchase which was really appreciated as went went through a very long list - Thank you Nick hope this message gets back to you ! 😊
10. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra GO Outdoors - Horsham (Express)
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Svar fra GO Outdoors - Horsham (Express)
Thanks for the review.
We're grateful you felt it worthy of 4 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Dette er Trustpilot
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