Hello. I want to put on record my sincere thanks to Sonu for investigating a problem with my new account that I set up with Good Energy. The previous supplier (British gas) had for some reason registe... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Assisted me with a slightly complicated switch for both electric and gas due to one of my new smart meters not being updated quickly on the energy National Database. All communication was via ema... Vis mer
I have been using Good Energy for 4+ years. I have always found their service exceptionally easy to use. Their customer service are very responsive and respond within 1-2 hours via e-mail (I'd... Vis mer
Selskapet har svart
This is real service! Very quick response from Sonu, friendly, helpful and constructive. An awkward problem was solved promptly without fuss. Have always had excellent responses from the very competen... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Good Energy has been driving the UK’s renewable energy revolution since 1999, helping homes and businesses become greener and more self-sufficient through clean power and green technology. We supply 100% renewable electricity from over 3,000 independent British generators and support more than 180,000 people producing their own energy through the FiT scheme. We also install solar panels, batteries, heat pumps and EV chargers, with tariffs and export rates that reward customers fairly for the energy they share. We exist to fight climate change and power a cleaner, greener, future for all.
Kontaktopplysninger
Good Energy LTD, Monkton Park Offices, Monkton Hill, SN15 1GH, Chippenham, Storbritannia
- 0345 034 2400
- hello@goodenergy.co.uk
- www.goodenergy.co.uk
Join Good Energy
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Ber kundene om å skrive anmeldelser
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På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
The team at Good Energy have been very…
The team at Good Energy have been very proactive and the inverter installer (Maciej) was extremely efficient and helpful. Good service!
16. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Good Energy
Hello,
We're so pleased to hear that our team was proactive and that the inverter installation was efficient and helpful. Thank you for your positive feedback and for sharing your experience!
Kind regards,
Donna
Good Human Communication
Good Human Communication! The price was right, and I like the Idea of a B Corp energy supplier, I like the "100% British-made renewable electricity from independent producers"! This is the future and I choose to support it.
We are a business account and I am very happy with my decision to choose Good Energy. The switch was seamless, I was a bit worried so I contacted them 3-4 times to check if all was good, but I shouldn't have, all was OK.
8. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Good Energy
Hello,
We are so pleased to hear about your positive experience with us and that you appreciate our commitment to 100% British-made renewable electricity. It's wonderful that your switch was seamless, and we're glad we could provide peace of mind.
Kind regards,
Donna
Top service and reply from Jemma S
Top service and reply from Jemma S, very helpful and professional
16. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Good Energy
Hi Andrew,
We're so pleased to hear about the helpful and professional service you received. Thank you for taking the time to share your positive feedback, we truly appreciate it!
Kind regards,
Donna
McLean was very good and the problem…
McLean was very good and the problem was fixed. Thankyou Good Energy.
14. september 2026
Svar fra Good Energy
Hi Joe,
We're so happy to hear that McLean was able to resolve the issue for you. Thank you for sharing your positive feedback!
Kind regards,
Donna
Great conversation with Michaela who…
Great conversation with Michaela who was very helpful re the gas smart meter being moved. Also went through my energy usage and financing. Thank you.
15. september 2026
Svar fra Good Energy
Hi Sarah,
We're so pleased to hear about your positive interaction with our Michaela. It's wonderful to know that you found the assistance friendly and helpful with your smart meter and energy usage. Thank you for sharing your kind words.
Kind regards,
Donna
Called to get a quote for gas supply…
Called to get a quote for gas supply and was connected directly to a real person quite quickly who was very helpful, answered all my question and got me switched over from Octopus to get a better fixed gas tariff. I've been with Good Energy for Electricity for the past 10 months and have had a good experience with them.
15. september 2026
Svar fra Good Energy
We're so pleased to hear about your positive experience getting a gas supply quote and that our team was helpful in answering your questions. It's wonderful that you were able to switch to a better fixed gas tariff, and we appreciate you continuing your journey with us for electricity.
The person on the phone was patient and…
The person on the phone was patient and friendly and we resolved my query with no fuss. Call was answered in seconds too.
15. september 2026
Svar fra Good Energy
We're so pleased to hear that your call was answered quickly and that our team was able to resolve your query patiently and efficiently. Thank you for sharing your positive experience!
Three colleagues recently have made…
Three colleagues recently have made making appointments (by phone and email) for smart meter checks and then probable replacement so very easy. Knowledgeable, helpful, sympathetic and efficient.
15. september 2026
Svar fra Good Energy
We're so pleased to hear that our team made the process of arranging your smart meter checks and replacement so easy and efficient. Thank you for sharing your positive experience!
Ryan was excellent
Ryan was excellent. I had several questions and requests and he dealt with them all
14. september 2026
Svar fra Good Energy
We're delighted to hear that our team member was excellent and efficiently handled all of your questions and requests. Thank you for sharing your positive experience!
Superb installation of Tesla Powerwalls
Superb installation of Tesla Powerwalls. Delivered on time and beautifully installed. Would thoroughly recommend
3. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Good Energy
We are so pleased to hear about your positive experience with the installation of your Tesla Powerwalls. It's wonderful to know that everything was delivered on time and installed beautifully. Thank you for your kind recommendation!
good feedback
After an opening email, I dealt with Josh, who responded to my queries in a very positive way and in a timely manner.
14. september 2026
Svar fra Good Energy
We're delighted to hear that your queries were responded to positively and in a timely manner. We appreciate you sharing your positive experience with us!
Excellent, helpful
The person I spoke to answered all my questions carefully and patiently, and clearly explained to me everything I needed to know. He provided much helpful information and advice.
14. september 2026
Svar fra Good Energy
We're so pleased to hear that our team carefully and patiently answered all your questions, providing helpful information and advice. Thank you for sharing your positive experience!
Excellent.
As always, prompt and efficient customer service from Good Energy! My queries regarding my meter reading and meter verification were dealt with immediately by Sonu. Thank you, Sonu. Oh, that all companies were this easy to deal with!
11. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Good Energy
We're so pleased to hear that you experienced prompt and efficient customer service. It's wonderful to know that your queries were dealt with immediately. Thank you for your kind words!
excellent service from Rayan
excellent service from Rayan and very easy to switch
14. september 2026
Svar fra Good Energy
We're so glad to hear that our service made your experience easy and positive. We appreciate your kind words.
Excellent customer service
We dealt with Rachel C to get our feed-in tariff switched over from the previous owner. Rachel's customer service was brilliant in aiding us with this process, especially given that it can be quite confusing for someone who has not owned solar panels before. She went above and beyond, and was brilliant in her communication.
11. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Good Energy
We're so glad to hear about your positive experience with the feed-in tariff switchover. It's wonderful to know our team provided such brilliant assistance, especially with a new and potentially confusing process. Thank you for sharing your kind words!
Josh was a life saver on this one
Josh was a life saver on this one,
All other company's was like "computer says no" but Josh understood the problem and when above and behold to resolve the switch over, he worked with all departments and kept us informed the whole way,
Great service,
Thank you for your help.
23. juli 2026
Svar fra Good Energy
We're thrilled to hear about the exceptional service you received! It's wonderful to know that our team member went above and beyond to resolve your switch-over and kept you informed throughout the process. We truly appreciate your kind words.
Helpful and responsive
Donna was incredibly helpful and responsive at answer my questions about smart meters. She set me up with a new IHD within 2 emails and 20 minutes! Stellar customer service.
13. september 2026
Svar fra Good Energy
We're delighted to hear about your positive experience with our customer service. It's wonderful to know that your questions were answered quickly and that you were set up with a new IHD so efficiently.
Brilliant Customer Service.
Brilliant Customer Service.
They Got Me an old certiificate even theoug I haven't been a customer for 2 years. And forwarded it to me on a Saturday
12. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Good Energy
We're so glad we could assist you with your certificate, even after two years. We appreciate you sharing your positive experience with us!
very good service and very quick…
very good service and very quick responce from Gifty
12. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Good Energy
We're so pleased to hear that you received such good service and a quick response. Thank you for sharing your positive experience with us!
Jemma S responded speedily and…
Jemma S responded speedily and efficiently to my requests. Thank you.
11. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Good Energy
We're so pleased to hear about the speedy and efficient service you received. Thank you for taking the time to share your positive feedback; we truly appreciate it!
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.