Global Auctioneers Anmeldelser 

Rubbish experience all together! AVOID This Horrible company, Missing items, Missing lots, No response from team, Over 1month to deliver!

ALL ITEMS ARE FAULTY

1. I have placed bids on various items worth over £2,000. Took over one month to deliver over 20 missing items, no response from the team, they lost the goods.

2. Dumped the pallets outside the premises, no one was there to sign or receive them, but they just left them outside.

3. They will not abide by their own terms and condition, which is why I will proceed to take legal actions against them

4. They will not respond to any email, they will take your money and not answer or respond to your emails.

5. After waiting for 30days I had enough, so I asked them to return my money, they simply ignored.

In addition to my legal action I have raised a complain to the following parties

1. complain to trading standards.
2. complain to iBidder
3. complain to National Auctioneers Association

Global Auction and Ibidder customers please Read this before using their sites:

Global Auctioneers refused to refund me despite not providing the item they listed in their auction on March 2021 , sending me the box without the unit.

“RRP £110 Boxed Kenwood Multipro Compact Food Processor 800W 2.1L Bowl Capacity Fdm302Ss (Appraisals Available On Request)”

I could, I’m confident, make a successful claim at the small claims court and have taken legal advice on this but for £60 its not worth it as I’m sure they are aware.

They, Global Auctions, sent me their terms and condition which you can read below, their main point was ‘no grading or guarantee should be read into any description” which meant they would not offer me a refund or honor their description in any way, it was all my responsibility. They ignored my requests for appraisals on the day.

What’s particularly frustrating about this is up to this point I have had a largely good experience of the Ibidder platform who hosts Global Auctions catalogues and many other auction houses . With a little bit of customer service offering some basic protections the online auction business could be a safe and fair place to get some great bargains and even to recycle goods which might otherwise be destined for land fill.

This company drags all the other business on Ibidder down and I feel IBidder should step in to support the whole business.

They did not respond to my email sharing this document.

At the moment if my experience is anything to go by, you can not even rely on receiving the items you are biding on: This undermines the whole online nature of the business and as is an incredibly short sighted and lets face it a dumb way to run a business.

These auctions perhaps work if you can attend in person but in their current form its my opinion they are not safe for online users.

It is of course beyond reasonable to expect any paying customers to accept effectively an empty box after understanding they would be buying a food blender. Any normal person would see this as a step to far and I am fully aware of the usual risks of buying at auction. On this basis it is barely different to a lucky dip.

Please read the terms below which they sent me in response so you understand better the risks :

23 The basic principle of our auctions is that lots are sold as seen. This means that it is the responsibility of the Bidder to inspect any lot that they are interested in prior to bidding if you wish to know more about the lot. We will allow all bidders to inspect any item to verify the contents of the lot so far as it is possible to do so (for example, it may not be possible to inspect the inside of sealed packaging).
All items sold may have faults and imperfections. Our lots include used items, salvage, raw returns, ex-display, repossessed and seized goods: no grading or guarantee should be read into any description and such goods are deemed to be second-hand. Illustrations in Catalogues are for general identification only. Buyers should satisfy themselves prior to the auction as to the condition of each lot including its size or quantity (if relevant), packaging, state or quality, or whether it is in working order and the Buyer should check on these elements if they are significant rather than rely on any general description. If you are a Buyer, you confirm that by taking part in this auction that you are taking responsibility for your own inspection of the item and you are not entitled to any claim including damages or rescission by reason of any error or mistake as to the quality of any item sold.

I have a very bad experience with global auction UK one of the staff called me and started using abusive languages on me . Why ,she said I won a bid on Monday and I haven't paid. Bid which there was no consent or email from them that I won it. She only sent an invoice to me 30min ago and said I should pay in the next 45min if not she is going to let ibidder stop me from bidding. Is this the way customers service should be ? Am still looking on the sight to make a further complaint about this particular staff from Global Auction Uk

I wish I had read these reviews before bidding. I echo what others have said. They hide behind their T&C’s, and they sell you anything whether it’s damaged beyond repair, broken, or faulty. One item I received I would consider dangerous. No ethics in their business. I won’t be buying from them again.

I spent 4k a couple of weeks ago on itemised manifest clothing pallets,
I got 4 pallets with lots of items on, however one pallet which I particularly purchased because of the items listed was missing lots of the said item, I’ve been in touch several times to ask where the missing items are, I was advised to send a count of everything that was in all 4 pallets before they could investigate any further,
I stated this would be impossible as they had been sorted Into styles and sizes and this is when the missing items were noticed,
I’ve spent a small fortune with company over the last few months and I have been completely ignored after sending several emails,
Times are hard enough as it is without somebody selling you stuff that doesn’t exist, someone as obviously counted this pallet wrong, you should refund the money the missing items, I wouldn’t buy from this place again.

Its strange how you’ve been quick to answer other negative reviews , BUT NOT MINE!!

Need to move on now you will be glad to know you will not hear from me again on this uubject sent with out prejudice

I purchased a large amount of items from this auction, which I should not have done as my last two orders with them seemed to have problems, but not as big as my most recent one!
I spent £500+ and they have lost my order, I have been waiting two weeks for it and when I got in touch with their shipping agent he said the consignment number they gave me does not exist. I contact Gobal Auctioneers who say it does and they will contact the agent. The agent said the order wasn't accepted as it was tipping over. Global Auctioneers said it had been repacked and would come out the next day. IT STILL DID NOT ARRIVE. No one has contacted me or sorted this out so I asked for my money back and to cancel the order. They said I had to claim it from the Shipping Agent, I said my contract is with them, they have to pay me then claim it back from the Shipping Agent. Getting any money returned from them is like getting blood out of a stone. I have no goods, no money and very little help. I buy from several auction sites and all I can say is this is the worst one I have ever been involved with. Once I have received my money or my order (in good condition) I will never be using them again. BUYER BEWARE keep well away
I would give them minus stars but the don't let you

They look for any way to keep you money even when you pay on time , which I can prove . Nobody shoos youse these people then when to phone to find out and pay for the shipping they can not with to rip you off again .
When you go looking for you items that you have paid for and paid the shipping they tell you earlier in payment and it was re-sold. So there is only one way to make them pay .

Beware!!!

I had few purchases from them and I was happy with it till today!!! I always make my payments and request shipping, BUT this time I made a mistake and send wrong amount of money, transfer £30,17 instead of £33,17, so that’s £3 difference. I had missed call from them and voice message informing me about my mistake, I transfer the remaining £3, 30min after the missed call, few minutes after that I received an email said to me that all my items been relotted and no refund granted. So I call next morning explaining what happened and the lady said all my items been relotted and gone(how it’s possible to gone for one night?!?) I said that I want refund because I didn’t been informed for the mistake with the wrong shipping cost! They said that’s my problem and I will not be refunded, and said they try to contact me several times( only one missed call). So for missing £3 I lost £223,67!!! The lady was continuing repeating that thats are the terms and conditions, I wanted to speak with her manager but she refused to me. Continuing repeating about T&C and missed 48h, missed from what?!? I was explaining that that’s a different case, because I already payed in full for my intems and paid wrong shipping cost, but she didn’t want to listen me. I wanted to be send copy of the email informing me for the wrong payment and I have been sent a copy of email where wasn’t been sent to me, the email was sent From:Enquiries To: Credit Controlthe (lady was explaining me,that is “blind” customer copy, so how I can believe to something I can’t see??? Really really disappointed, no items, no refund

As per other reviews this lot are just a bunch of scammers who hide behind their terms and conditions, they never use any real photos of the products, they never give you any real review but expect you to call regarding every item and they can pretty much sell you anything whether it’s damaged beyond repair, broken, returned not working, faulty or just complete rubbish. Just don’t bother there are plenty better places to buy from and ibidder is full of these people. Just do more research and avoid these people. You have been warned!!!

Arrived today to collect my items with some trepidation, I had read the reviews after I have placed blind bids in the auction without seeking appraisals so wasn't expecting great things. However I must say I am very pleasantly surprised. I got a bit carried away in the auction and ended up ordering 16 items, all of which I am happy with. I feel you need to manage your own expectations, most of my items were from John Lewis with up to 85% off RRP, so no, they are not all in pristine condition, however I didnt expect that with the prices I had paid. Most of my items were as new, with just a few scuffs on boxes or no packaging, some with very minor imperfections. I purchased a gorgeous wicker picnic basket which is perfect condition, just without box. I also purchased fragrance, all were genuine and full bottles but as they were testers without boxes and stated testers under bottles, as described in the auction. All electric items were working and had all parts, vacuum had clearly been used and was dusty but can easily be cleaned, was not described as new so not a grumble will use for cleaning car. I honestly dont understand the high number of poor reviews. Either I was very lucky or can only assume other buyers are wanting to keep others away from this place and keep the bargains to themselves. Staff were all lovely and helpful when I arrived, helped check I had all my items when passing individually to me when loading my car. I will certainly be returning

Buyer beware.. it's simple.. go and have a look at the goods you intend to buy.. ask questions about it..email your questions.. remember a lot... but not all.. are customer returns... damaged stock or over-stock.. they have some great stuff.. just open your eyes and don't take things on face value..
.. simple..

Yesterday I gave this a fairly good review but having now examined everything I bought, it was £135 down the drain!
Everything is either broken or has missing parts.
Terrible experience.

bought baby monitors and guess.. i took empty boxes at home..they said as per their terms we can give anything or nothing. if we politly asked to talk with manager they are shouting and aggressive. it appreantly they are already prepared that what happened next when we handover empty boxes. misuse of covid restrictions so beware before buy...i am not new buyer and am in field from last 8 years. i read all their term and condition and i know that these are customer's returns, missing parts or accessories and also fulty but it never expected that main item is missing or empty boxes. remembered that they not give appraisals for more than 15 lots and i have bought much more than 15 one..its clrealy misleading and deceive as even their terms not described these.

I have been buying from Global auctioneers for a couple of months My first problem was buying a Vax, I went to collect it from them ( I did not look in the box) until I got home then I found out it was a john lewis vac. as I didn't check it, its down to me but the second problem was I paid for 5 bodywarmers i also paid for delivery, Its now a month no items and no refund the shipping department as said they can't find the items, and past it to management, they don't answer my emails, I phoned they said they would pass me over then the phone call was cut off, with my experience I would not deal with them again Beware Beware!!!!

"Update" 3 Days after posting this review I received a full refund

Thank you for the refund but Your customer service needs a review/ update or retraining, Your T & C want payment within 24 hours at end of auction, so when items go missing and cannot be supplied you should have the same policy and not fob people off, and if every problem like this needs to go to management you don't have the right staff in place or they don't care any more

I am Purchasing since one month from Global Auctioneers and found very good service But I specially want to thanks Hassan who is always so kind in solving any issue with proper professional way. I really want to Thanks Hassan for you help and services.

Recently retired as a professional and wanted to do something to keep me busy and earn some extra income by reselling
So began to buy from Global and possibly spent about 2k over a short period of time
Have to say staff have always been very nice but very disappointed with some of the stock and feeling very much that unless i checked very carefully what i had bought when i got it home it was often not correct and i had paid for some things that i did not receive

My daughter over a period had become very concerned about what i was buying and wanted to know what i was doing she has power of attorney since my memory is not that good and noticed how much money i was spending, she checked the invoices and noted that most times i had not received what i had paid for.

Wanting to keep my independence i was reluctant to tell her but today she came to my house from my recent visit to the auction to find that some of what i had bought to resell was not actually resalable and was worth nothing i had bought a vacuum which had no plug and none of the attachments

She was so angry

My daughter has gone through my invoices and noticed that on most occasions i have not received what i bid on , which is very worrying. today for example i had bid on hand cream and one of them was a empty box?
She asked me how was i supposed to sell a empty box?
I never complained when i didn't get what i ordered since i had looked at the comments back from the owner/manager and the reviews of about how the staff react to complaints put me off complaining.

My daughter intends to return the vacuum cleaner which i paid £22.00 for plus fees ( which is worthless) and the empty box of sarza miller hand cream and get a refund, I guess the other stuff i will just have to suck it up

this is scam sell used and broken things to people and not described or actual pics , really bad and i would say they are bunch of scammers thats all.they will put rrp £250 for coffee machine and i received it in tesco bag used for atleast 2 years .

Extremely Poor Service, Items are not sold as described and in some cases not delievered at all.

After fighting for a refund for nearly 3 months, I was given Credit which expired after 30 days, which I wasn't informed about.

Please save yourself the trouble and don't buy from this company

Fantastic Auctioneers that provide great products at good prices and a lovely customer service!

I have been using Global for the past couple of months prior to which I used 2 other different auctions. All my purchases from Global have been of decent quality and not caused me any problems. As and when I have had the odd issue, I have contacted the staff who have been extremely helpful in resolving the issue. A big thank you to Karen and the team at Global!

Global also offer an appraisal system which is very useful. The auctions I used to use before did not offer this service and I ended up with a lot of faulty stock.

Global also offer a fast and efficient collection service.

For these reasons I have now stopped using the other Auctions and just use Global. Highly recommended!! :)