My mum, who lives in an aged care home, receives a massage from a Blys therapist every three weeks. On the weekend, when I asked her how last week's massage went, she was full of praise for her therap... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
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Tanya is absolutely amazing. Tanya is timely , kind, acciones and professional. Platform very easy to use . My aunt has cancer and requested someone familiar with her fragile status. Very pleased and... Vis mer
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Venus was professional and friendly. She arrived ahead of the scheduled time to set up and was very respectful of my home. The massage was gentle, but effective. Venus offered advice on things I could... Vis mer
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Just had my first in-home massage and it was such a relaxing experience. Having my own music and candlelight really made it feel calm and personal. Leanne was wonderful—very professional, trustwo... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
💆🏻♀️ Mobile Massage, Beauty & Wellness ⭐️ 50,000+ reviews 👐 Expert therapists ⏰ 7 days, 6am-midnight 🎁 Gift cards 🇦🇺🇳🇿🇺🇸🇬🇧🇨🇦
Kontaktopplysninger
Australia
- hello@getblys.com
- www.getblys.com.au
4,7
Enestående
2k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 94 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Wonderful massage
I had a fantastic relaxation massage!
7. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Blys
Hi Samantha,
Thank you for sharing your feedback. Glad to hear that you loved your experience.
Hope to see you again soon.
Cheers! :)
Really enjoyable and felt like myself again after that!
I was feeling unwell and did not want to drive or travel. I just booked in Stella and really enjoyed the whole experience. It was smooth and she made sure that there is like a relaxing and spa feel. She is skillful and really made sure that I'm comfortable and the pressure is what I want. I felt so so much better after that. I can't wait to book again for next time!
4. februar 2026
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Svar fra Blys
Hi Me May N,
Thanks for sharing your feedback. Glad to hear that you loved your experience.
Hope to see you again soon.
Cheers! :)
same day booking and appointment
same day booking and appointment. Super professional and great experience
4. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Blys
Hi Anna,
Thanks for sharing your feedback. Glad to hear that you loved your experience.
Hope to see you again soon.
Cheers! :)
Similar cost in the comfort of my home
On time, professional massage at home.
3. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Blys
Hi Em,
Thanks for sharing your feedback. Glad to hear that you loved your experience.
Hope to see you again soon.
Cheers! :)
Sketchy Company
If you're a Massage Therapist..especially a woman...make sure you ask the client if they understand this isn't a sexual service but a therapeutic service. Apparently male clients think its appropriate to ask for "extras". Clearly they dont screen clients enough and they will play with your payment if they make a mistake and dont care if you actually need your money. Cancelation policy is shady.
30. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Blys
Hi Brittany,
Thank you for sharing your experience. We’re truly sorry to hear this and we take concerns like this very seriously.
Blys is a strictly professional wellness platform, and any form of inappropriate behavior from clients is not tolerated. Providers are always encouraged to report anything that feels uncomfortable so we can take immediate action, including blocking clients from the platform when necessary.
We also want to clarify that payments and cancellations are handled according to our published policies to ensure fairness for both clients and providers. That said, if something doesn’t look right, our support team is always happy to review it further.
Your feedback helps us improve screening, communication, and support for our providers, and we appreciate you taking the time to share it.
If you’d like to share more details or need further assistance, please reach out to us at hello@getblys.com
Kind Regards,
Blys Team
They gave me some random 3 star massage…
They gave me some random 3 star massage therapist then when i wanted to change they charged the full amount without giving the service… it’s a scam
1. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Blys
Hi Ryan,
Thank you for taking the time to share your feedback.
We’re really sorry to hear about your experience and understand how frustrating this must have been.
To clarify, your booking was placed by you without selecting a preferred provider, which made it available to any provider in your area to accept, which is why it was accepted by a therapist with a 3-star rating. Some providers on our platform are newer or still building their profile, so their ratings may be lower initially. We actively monitor provider performance, and any ongoing concerns or consistently low ratings are reviewed and may result in the provider being placed on hold or suspended.
Once a provider accepts a booking, payment is processed, and our cancellation policy applies if a booking is cancelled after acceptance. These policies are in place to ensure fairness and reliability for both clients and independent providers, respecting everyone’s time and commitments.
That said, as this booking was cancelled due to the provider no show, a full refund has been issued, and no charges will be applied.
For future bookings, you’re welcome to request a preferred provider or add specific requirements (such as experience or qualifications) in the booking notes, which helps ensure the booking is accepted by a suitable therapist. Additionally, you can also browse our providers directory (https://providers.getblys.com/) to view available providers in your area along with their reviews, ratings and skills.
We truly appreciate your feedback and remain committed to improving our service and providing a better experience with Blys.
Kind Regards,
Blys Team
First time
Communication, scheduling and the experience was amazing to deal with. I booked it for mu partner and he said Tan, the person he had, was fantastic.
31. januar 2026
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Svar fra Blys
Hi Kirstyn, thanks for sharing your feedback. Glad to hear that you loved your experience. Hope to see you again soon. Cheers! :)
Very smooth booking process
Very smooth booking process. High-quality massage.
31. januar 2026
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Svar fra Blys
Hi Tim, thanks for sharing your feedback. Glad to hear that you loved your experience. Hope to see you again soon. Cheers! :)
Massage was fantastic
Massage was fantastic. Very good remedial massage and so easy when they come to you own house.
30. januar 2026
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Svar fra Blys
Hi Amanda, thanks for sharing your feedback. Glad to hear that you loved your experience. Hope to see you again soon. Cheers! :)
I thoroughly enjoyed my treatment
I thoroughly enjoyed my treatment. The massage was amazing & the facial beautiful & calming. I will definitely book again.
30. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Blys
Hi Sue, thanks for sharing your feedback. Glad to hear that you loved your experience. Hope to see you again soon. Cheers! :)
Great experience in booking
Great experience in booking, comms great.
30. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Blys
Hi there, thanks for sharing your feedback. Glad to hear that you loved your experience. Hope to see you again soon. Cheers! :)
Blys Mobile Massage Service
Blys Mobile Massage Service. I had a remedial massage with one of Bly's Massage Specialists. I had a lot of stress, tension and soreness in my neck, shoulders and lower back.
My Massuer, Tim (from Blys Mobile Massage Service), sat down with me and asked me what issues I was experiencing. Tim's gentle and professional approach guided me through the remedial massage and he was able to relieve the stress and soreness I was experiencing.
The massage was amazing and I could feel the knots and tension releasing. It felt amazing to be able to gain more range of motion. I highly recommend Blys and Tim.
28. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Blys
Hi Andrew,
Thanks for sharing your feedback. Glad to hear that you loved your experience. Hope to see you again soon.
Cheers! :)
Lymphatic drainage Massage
The best Lymphatic Massage - Highly recommend
23. januar 2026
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Svar fra Blys
Hi Janet, thanks for sharing your feedback. Glad to hear that you loved your experience. Hope to see you again soon. Cheers! :)
Booking was simple, and the masseur was excellent.
Lovely masseur, knows exactly what he's doing and helped address issues in many areas I wasn't aware of. For the first time, I feel so flexible and can move more easily. Great app and excellent service!
27. januar 2026
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Svar fra Blys
Hi Stuart, thanks for sharing your feedback. Glad to hear that you loved your experience. Hope to see you again soon. Cheers! :)
I booked a treatment for " Trigger…
I booked a treatment for " Trigger Point Therapy" On their site it clearly mentions as quoted Trigger Point Therapy
What to expect
Specialised technique that massage therapists use as a part of a comprehensive remedial massage, focusing on identifying and releasing specific points of muscle tension. This therapy aims to alleviate pain, improve muscle flexibility, and enhance overall physical well-being.
When the therapist arrived at my door, she was the same Therapist who came to do a specific Thai Massage which wasnt to standard and wasnt even Thai Massage. I refused to accept treatment when she confirmed she couldnt do what I had booked for. She left and I got a call from the admin to say that I should have specified my treatment requirements. As per their advertisement they did not provide the service and I lost $141.00 because they wouldnt refund the money or provide the service which they had advertised by another qualified tharapist. They wanted me to confirm with the therapist what I wanted when I booked for exactly what they had advertised. The therapist they sent me was apparently a Thai Messues and a " Trigger Point Therapist" and whatever they advertise. Be careful what they advertise and what they provide. I lost $141.00 and didnt get the much needed treatment on the day. I wouldnt recommend this company. The ACCC should look into their claims.
22. januar 2026
Anmeldelse skrevet uten oppfordring
Anee was a delight
Anee was a delight. Lovely soft gentle hands. I felt a million dollars. I am hoping to book again next Wednesday. My daughter in law will organise that for me. 🌺
21. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Blys
Hi ,
Thanks for sharing your feedback. Glad to hear that you loved your experience. Hope to see you again soon.
Cheers! :)
Do your research before buying a voucher
Do your research before buying a gift voucher from this site. My elderly Mum was gifted a $100 voucher. That wasn’t enough to even get a basic pedicure. We accepted she’d have to pay the difference $20.90 and tried to secure a booking.
The first person we tried to book ignored our request then when we chased her up she rejected the booking.
The second we tried replied immediately and said she was no longer available.
The third also ignored our request until pursued and then with no reply, cancelled the booking.
My Mum could have had two pedicures locally for the cost of one using this voucher with none of the hassles.
This is not a review of the providers, it’s a warning against buying a voucher.
UPDATE - we were able to secure a refund on the voucher. The communication from Blys was helpful.
21. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Blys
Hi Michael,
Thank you for sharing your experience. We’re very sorry to hear about the difficulties your Mum faced in securing a booking.
To clarify, the price of a service on our platform covers the in-home treatment, standard service duration, and the provider’s travel costs. Prices may also vary depending on peak periods.
As our providers are self-employed, their availability can change, and while a booking is pending, our system continues to search for other available providers to help accommodate the request until it is confirmed or cancelled.
We appreciate your feedback, and we’d be happy to assist your Mum in finding a provider who can accommodate her preferred service and make the booking process smoother.
For any queries or assistance, please feel free to reach out to us at hello@getblys.com—we’ll be glad to help.
Thank you for giving us the opportunity to improve her experience.
Fantastic service very happy
So happy I found this service. Blys is just amazing! Easy to book and great communication. Will be booking again soon.
20. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Blys
Hi Michelle,
Thanks for sharing your feedback. Glad to hear that you loved your experience. Hope to see you again soon.
Cheers! :)
Easy and reliable service
Easy and reliable service
19. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Blys
Hi Shaun, thanks for sharing your feedback. Glad to hear that you loved your experience. Hope to see you again soon. Cheers! :)
CANCELLATION FAILED ON APP
I cancelled my booking a few days before the appointment as my plans had changed. The therapist luckily called me before attending as due to an error on the app the cancellation had not gone through. The therapist said this had happened with other clients. I then tried again and the appointment cancelled. However when I contacted Blys and explained they refused to refund the £70. As this was a present from a friend I was extremely disappointed and cannot understand their decision.
16. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Blys
Hi Felicity,
Thank you for sharing your feedback. We are sorry to hear how disappointing this experience felt, especially as the booking was a gift.
For transparency, our system records the following timeline:
The booking request was placed on 8 January 2026 at 7:07 AM for a session scheduled on 16 January 2026 at 3:00 PM. On the day of the appointment, the independent provider updated their status to On My Way at 2:16 PM, after allocating the time and preparing to attend the session. The booking was cancelled at 2:20 PM, shortly after travel had already begun.
Blys is a mobile massage, beauty and wellness platform that operates as a booking platform connecting clients with professional independent providers. When a provider confirms a booking, they set aside that time exclusively for the client, prepare their equipment and materials, plan the session, and often decline other work to ensure everything is in place to deliver the best possible experience.
When a cancellation occurs at this late stage, the provider is typically unable to replace the booking and loses the time and income for that reserved time. For this reason, our Client Cancellation Policy applies a cancellation fee once a provider has confirmed and started travelling, to ensure providers are treated fairly for the time and preparation already committed.
We understand how frustrating situations like this can feel, particularly when there is confusion around cancellation timing.
Thank you again for taking the time to share your feedback.
Regards,
Sim
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