Gerry Hill Anmeldelser 

I purchased a 2015 Toyota Yaris for £7,250 from Gerry Hill Car Sales. I am writing this review because I think prospective customers should know my experience from the initial test drive through to the after-sales service I have received.
The important point is that the main problems I have complained about did not simply develop months after I bought an 11-year-old car.
When I originally viewed the Yaris, there was already evidence of water ingress in the rear. During my test drive with Dino, I also noticed a slight judder while driving. I raised these issues before agreeing to buy the car and was assured they would be looked at and sorted before collection.
I collected the vehicle believing this had been done.
Unfortunately, within a very short period it became clear that the water leak was still present and the judder remained. I also developed a problem with the key fob and, within days, the tyre-pressure warning light was intermittently coming on. When I raised the tyre-pressure warning, I was told the fuse could simply be removed because these systems can be annoying.
The Yaris has subsequently been returned to the dealership three times and has spent approximately seven weeks with them in total.
The water leak and key-fob issue were eventually dealt with, but the juddering problem continued. I specifically asked for the spark plugs and coil packs to be investigated and also raised the exhaust as something that should be checked. At one stage fuel-system cleaner was put into the vehicle. I did not accept that as an adequate diagnosis, and I was subsequently told that a spark plug had been identified as faulty.
Despite all these visits and the amount of time the dealership has had the car, I have not been provided with invoices or written documentation detailing all the work that has been carried out.
Things became even more frustrating when I left a public review. Gerry Hill responded publicly asking me to contact them and bring the Yaris back so that they could investigate it further.
I did exactly that.
I telephoned their published number on Friday 25 September. The person I spoke to did not know what I was referring to but said he would look into it and somebody would get back to me. Because it was Friday, I specifically said I was happy to wait until Monday.
Nobody called.
I therefore telephoned again on Tuesday 29 September and once again spoke to them and was told somebody would get back to me.
Again, I received no promised return call.
When a family member subsequently posted a review about the customer service, Gerry Hill publicly stated that they had checked their records and could find no record of the calls concerning my Yaris.
Fortunately, I have retained my phone records.
They show calls to 01685 872022 on Friday 25 September at 15:54 and 15:57, with the connected call lasting 1 minute 38 seconds, followed by another call to the same number on Tuesday 29 September at 16:06 lasting 4 minutes 13 seconds.
So there is no ambiguity from my side about whether those calls were made. I have the call logs.
I fully accept that this is an older used vehicle. I never expected an 11-year-old Yaris to be a brand-new car, nor do I expect an older vehicle never to develop a fault.
What I did expect, having paid £7,250 to a motor dealer, was for problems I specifically identified before purchasing the vehicle, and which I was told would be rectified before collection, to actually be rectified. I also expected reasonable communication when those problems continued.
The car going back three times, approximately seven weeks in their possession, an unresolved judder and then repeatedly having to chase promised telephone calls has left me extremely disappointed with the entire experience.
Based solely on my own experience, particularly the after-sales communication and handling of the outstanding problem, I could not recommend this dealership.

⭐ 1 star – Extremely disappointing experience

I purchased a 2018 Discovery Sport from this dealership after being reassured by the owner, Geraint Hill, that any problems would be dealt with and that I would not have to worry if anything went wrong.

Unfortunately, the reality was very different.

Within a week, the engine management light came on. Around the same time, I reported a worrying noise from the rear of the vehicle. Despite repeatedly contacting the dealership over the following months, the noise was initially dismissed and I was told, “They all drive like this.”

The noise continued to get worse. I was eventually told the problem was a faulty rear differential, but I was faced with further delays and excuses about why the car could not be repaired. I had also paid for a 12-month warranty when I purchased the vehicle.

After becoming extremely frustrated, I contacted Citizens Advice for help. I eventually decided to take the car elsewhere.

A reputable dealership diagnosed and repaired the vehicle in approximately two weeks, and I now have a two-year warranty.

The most disappointing part is that it took approximately eight months from first reporting the problem to this dealership to finally have the car properly repaired elsewhere.

I completely understand that used cars can develop faults. What I cannot accept is the way this issue was handled, the repeated delays, and the difference between the assurances given when I bought the car and the service I received afterwards.

Based on my experience, I would not recommend this dealership. I strongly advise anyone considering buying from them to do their research and read the reviews carefully before committing to a purchase.

Such a smooth process throughout with no sales pressure at all. Salesman Steve dealt with me throughout the process - Saw the ad, viewed the car, liked what I saw, came back for more in depth viewing with my Husband & put a deposit down. I was happy to pay the full asking price on the agreement a full service was carried out including oil & filter change of the awd Haldex System. This was agreed & they even gave me six months warranty instead of three & put a fresh MOT on the car. Just over a week later & I’ve collected the car this morning. I didn’t put anything in part x & I arranged finance independently. Such a nice no pressure vibe. Will definitely recommend. Cheers Steve.

I have bought a few cars in my time but I have to be honest these guys did practically everything for me and all I had to do was insure it and pay for it. They did my tax, my plate transfer and got a refund on my tax for my current vehicle and took it out of my name.
They serviced my new car along with a brand new MOT. They even put 4 new tyres on it and front and rear brake discs and pads which would have cost me around a £1000.
Ryan sold me the car and his colleague Ian did the hand over both were very likeable and down to earth and treated me well!
Over the moon with my new BMW.
Thank you very much.
The best experience buying a car I have ever had.
Highly recommended !!

I would never tell anyone what to do but please read this before visiting Gerry Hill.
I contacted them 11/5/26 to arrange viewing a vehicle. I spoke to a salesman named Deano. I asked if the car had been subject to any paintwork. Deano informed me he was walking around the car and saw nothing and that it was in better than good order. We arranged for a viewing 13/5/26. Deano informed me he wouldn't be there as it was his day off. Having told me the car was in great shape he asked me for a deposit. I wouldn't normally do this but the car was 160 miles away. Having paid what I thought was £190 deposit that I was told was fully refundable, I said I'd be there lunchtime on 13/5/26. Half an hour later Deano phoned me back to inform me that "by accident" he'd taken full payment for the car. I simply couldn't believe what had happened and requested that MY money be returned immediately. It wasn't and I was told it would be back in my account the next morning. I checked the next morning and it wasn't there. I contacted them and was told it would be there at 2pm. That time came and went with no refund. I phoned their accounts department who were fairly unreliable at this stage when it came to replying to emails. They informed me that it would be back in my account later in the day. At around 4pm the owner contacted me. Very apologetic but this should never have happened in the first place. I said I'd see him tomorrow (13th) when I came to view the car. Needless to say my money had not been returned by the next morning. I drove to Wales from Surrey thinking that by the time I git there, my money would have been returned. It hadn't been. On arrival I viewed the vehicle that simply wasn't as described. It had pretty much had the whole front end painted, the bumper in particular was very poor, it had a dent to one of the nearside doors and weather damage to some of the mouldings. I checked my bank balance whilst on site, still no refund. Incredible. I asked to speak to the owner who despite knowing my levels of anxiety, had left the premises along with Deano who was not in that day. If this is what you call a good service, go ahead and use them. If you are concerned, and my opinion is you should be, don't use them. It was a shocking experience with incompetence from start to finish. People that make mistakes with your money and don't really know what they are looking at with a car that they are trying to sell. Just a side note, the 11th was my mum's 82nd birthday. We were due to go out for a meal. This garages inability to behave normally cost me that evening and at my mum's age, I try to make the most of the time with her. I will never get that day back.
Not hard to see why they have 50% 1star reviews.

Horrendous
Over 400 miles to see a car completely miss described as new. Absolutely joke
States it a Toyota main service centre. Place is like Arthur Daily’s of the telly minder
If there’s a reply to this or they disagree
I’ll take the gloves off and tell the whole story of fraud

Just seen the reply and you’re making your self look worse. So when I can down to look at the car with Mr Tadman who you had take 22k off his card not the deposit you said.
When we come down the wasn’t as described and the bumper and wings had been painted in a sand storm. I own 2 bodyshops and have many main dealer approvals
When we asked why the money wasn’t refunded some 5 days later. They laughed in the showroom and a lady who was asked by one of your staff made light of it and said it definitely wasn’t in her private account.
Absolutely disgraceful. It was me who threaten if the money didn’t go back into Tadmans account that night I would be back mob handed.
You was told we was coming down the next morning. And two staff made different excuses why you wasn’t there.
If this is how you do business in wales good luck.

I would strongly advise buyers to exercise caution when dealing with this dealership.

I purchased a BMW 330e (reg WH17 HYN) through Gerry Hill back in December 2025. Which developed significant issues within 10 days of collection. An independent inspection identified multiple faults, including drivetrain / hybrid-related faults, as well as damage to the underneath of the car that the dealership must have been aware of before the point of sale, given that they had conducted a ‘comprehensive’ PDI. I called the Gerry Hill and spoke to Geraint (the owner) the day I became aware of the issues and the tone I was met with was very hostile and I was simply told ‘we’re not paying for that and you’re not getting a refund’.

I wrote to the dealership, sharing the independent report and asking for a refund or repair by BMW, they told me that they would not send the car to BMW and that they have their own process that they follow, when asked they couldn’t share what the process was with me, as I was told the person who wrote it wasn’t in that day. The dealership then wrote me a legal letter in response claiming that they had several rights under law that were untrue, I snipped the sections of the law they had quoted and showed them that it did not state what they said it did. From that point forward they never responded to me again.

Before sale I was verbally told on the phone that several items would be addressed, including advisories on the MOT which stated I ever wear on inner edges of all tyres. When I picked the car up they told me this had been done, and a fresh MOT was put on the car with no advisories. Later I found out that they had only swapped the front tyres and stated the rear ones were within legal thread depths and somehow dropped the previous advisories without taking any action (dodgy MOT). I told them this was not as we had agreed and requested a copy of the phone recordings that we agreed them on, they refused to provide them or a copy of their PDI. And instead stated that they had no written proof of agreeement.

The situation was ultimately escalated to the finance company, who chose to unwind the finance agreement entirely rather than defend the dealership’s position. Gerry Hill repeatedly delayed collection and demanded that the finance company pay to collect the car, even though they are legally required to do so themselves, they then were asking the finance company for £4000 to inspect the car. The outcome speaks for itself.

What concerns me most is not that the car developed faults — these things can happen — but the lies, lack of transparency, poor communication, and unwillingness to take responsibility once problems arose speaks volumes to me.

If you value clear communication, honesty and being treated fairly when something goes wrong, I would recommend considering alternative dealers. These issues were definitely known before the point of sale and honestly there is nothing positive I can say about these folks.

Not much parking at the site. I blocked one of the service bays to just go and book in, called into the bay and told the service guy why I was there. Went in to book in for service, no directions or signs which desk is which. Told by a guy standing there to move the car onto the side road outside, I explained why it was there but was told to move it. Went back in and had to ask which desk was service. Greeted properly and left the keys. Car did not move for over an hour after this. Came back later to check out. My wife had to go to work so she left in the service car and I dealt with the bill. When I seen the car later I was very disappointed to see that the car had not been vacuumed or washed, seems trivial but part of the Toyota service are those two items, if the visual is not bothered with how do I know for certain the oil and brake fluid has been changed. Will not ever use this service again, £430 each time for the Toyota service, and I had to ask for the hybrid battery certificate to take away. Big NO from me.

Just bought a car from Gerry Hill, found the car on Autotrader, gave them a ring and spoke to Ryan and arranged to view the car a couple of days later.

The car was immaculately presented, Ryan was knowledgeable and had a comfortable no pressure approach. Took the car out for good 30 to 40 minute test drive.

Arranged to buy the car and to pick it up a couple of days later, the handover was smooth and effortless.

There's clearly a reason why this has been a successfully run family business for approaching 50 years.

I'll update this review further once I've experienced their aftercare.