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i visit gdk new street birmingham here is very nice og kebab amazing food staff is very good

Great staff working and amazing quality food

I visited **German Doner Kebab (GDK), located at 372 Bethnal Green Road, London E2 0AJ**, shortly after opening time, and the restaurant was very quiet. In fact, there were no other customers besides us. The atmosphere was calm, clean, and pleasant, which I appreciated.

My first interaction was with a member of staff who greeted us warmly and professionally, making us feel welcome. I asked whether cash payments were accepted, and she answered clearly and politely, "Yes, you can." Her response was professional, appropriate, and left me satisfied.

My second interaction occurred after receiving my food. Unfortunately, the meal was served very cold. When I raised the issue, I felt that the initial response was somewhat dismissive. At one point, it seemed to be suggested that the food may have become cold because I had started eating the fries first. While I understand that misunderstandings can happen, I did not feel that my concern about the temperature of the meal was fully acknowledged.

My third interaction left a more positive impression. I could see that the staff member was doing her best while balancing customer service responsibilities and management expectations. I politely asked whether she could pass my feedback on to the chef and management rather than having me escalate the matter myself. Without any hesitation or argument, she immediately made a sincere effort to help. I witnessed her promptly approach the chef and convey my message. The chef then stepped slightly forward in the kitchen where he could clearly see me.

Finally, I was informed that the chef would be happy to prepare and serve a fresh replacement meal. The chef appeared willing to address the issue and make things right.

Although I was disappointed that the food was initially served cold, I appreciated the genuine effort made by both the staff member and the chef to respond to my feedback and resolve the concern.

Overall, the atmosphere was excellent, and the staff demonstrated professionalism and a willingness to help. However, improvements in food quality control and serving temperature would significantly enhance the overall dining experience.

Visited Hempstead branch, food was super fresh and hot, highly recommend this branch

Cold wrap and very cold and dry fries.
Fries looks like they they been fried at least 1 day before

Extremely tasty and super fresh kebab.Last time I had a such a tasty kebab many years ago in Germany.
You can feel the fresh ingredients. I am always eating in and it's prepared quickly and served with a smile 😃

I am a regular customer and visit this GDK Gravesend location frequently with my colleagues because it is close to our workplace.

Today (6 June 2026), I ordered a quesadilla and waited for my food while watching the preparation area through the kitchen window. There were two staff members in the kitchen and one female staff member serving customers at the till.

I watched the staff member at the till handle customer payments, touch cards and the card machine, and then come over to finish my order. She cut my quesadilla and placed the pieces into the bag with her bare hands.

I did not see her wash or sanitise her hands before touching my food. I immediately asked, “How is it possible that you are touching my food after handling payments without washing your hands?”

I was shocked and disgusted by what I had just seen. For me, this is a basic food hygiene issue. As a result, I left without taking the food because I no longer felt comfortable eating it.

I have been a regular customer for a long time, which makes this experience particularly disappointing. I hope management takes food hygiene standards seriously and ensures staff follow proper hand-washing procedures before handling ready-to-eat food.

Very welcoming staff and nice quality food

Great customer service

Just nipping in to grab a bite to eat!
Spent 30min slavering at the menu lol
Decided on the chicken tikka rice box with the option to get a delicious chocolate milkshake for £2 rather than £4!
Absolutely delicious 👌🏽🥰

A lady refused to serve me. I ask for no salad and just certain sauces etc and like to order at the counter as whenever I've done it on the machine and just asked for amendments, it's always wrong. I've also never had an issue with an employee taking my order at the counter until today. We were stood for a good few minutes before she even realized we were there and acknowledged my existence and clearly the boxes she was putting together were way more important to her than customers. I explained why I wanted to order at the counter and the lady told me if I was paying card to use the machines. I asked if I could be served at the counter and again she just pointed me to the machines so I just left without ordering. I'm SO disappointed. I'd been looking forward to it all day and specifically stopped back in Newcastle for a GDK which was a total waste of time and money. Tonight you lost two meals + extras, sides and drinks worth of revenue as I was with my boyfriend. I worked in hospitality for years and I've never been refused service at a till, nor would I ever do that to a customer. It's made me really think about going back to GDK in the future to be honest. It's not the first time I've had issues at the Newcastle branch as they never get the order right hence why I like to order at a till with a person. I know it's something pretty minor but it's put a dampner on my day, especially when you out an online complaint in and customer services are absolutely USELESS

Honestly one of the worst customer service experiences I’ve had at GDK Hounslow. I simply asked if a small amendment could be made to my order and the staff member immediately became rude and dismissive, speaking to me with attitude instead of trying to help. There was no professionalism at all. I even had to politely correct her and ask her not to speak to me in that manner. She repeatedly said “listen” in a very rude tone, saying “listen, I’m not making any changes,” even though the food was supposedly packed but still sitting at the restaurant. A simple “excuse me” or a polite explanation would have been far more appropriate.

What makes this even worse is the behaviour of this particular staff member. They were unnecessarily confrontational from the start, made me feel like I was being a problem for asking a simple question, and showed absolutely no respect or basic customer service skills. Instead of handling the situation calmly and professionally, they chose to be argumentative and dismissive, which completely ruined the experience.

I decided to give this branch another chance, but after today I genuinely won’t be ordering from here ever again. Customers should not be made to feel uncomfortable or spoken to disrespectfully just for asking a simple question. Really disappointing experience.

Very disappointed- I cannot describe the content of my kebab as meat. It was more like mush. If it had been heated it would have helped. No pitta - just a supermarket wrap. At least half the filling was raw cabbage.

The portion size, large in particular, is ridiculous. No kidding, the box was smaller than the palm of my hand!

Quick service

IT WAS AMAZING.THE DONER BURGER IS FANTASTIC.NO
WORDS

IT WAS JST GREAT. ORDERED A DONER BOX AND BEST FOOD EVER 5 /5