I am not tech savvy and needed help to make a claim instead of doing it on line Sanam at general and medical could not have been kinder or more patient in arranging this for me .Sometimes a human to... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Everytime I call to clarify the process the clients relation team are always so helpful and patient with me. This is especially important if someone has learning difficulties, as there is a lot of t... Vis mer
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Having had a problem uploading a document through their portal due to its format, Rachel was very helpful in finding a way round this so that a claim could proceed.
Selskapet har svart
The young lady I spoke to was most empathetic, helpful and knowledgeable. G & M have been both helpful and efficient from day 1.
Informasjon om virksomheten
Skrevet av virksomheten
Private Health Insurance Solutions.
Kontaktopplysninger
General & Medical House, Napier Place, PE2 6XN, Peterborough, Storbritannia
- 0800 980 4601
- sales@generalandmedical.com
- www.generalandmedical.com
4,3
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403 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Excellent and fast communication…
Excellent and fast communication dealing with the matter at hand immediately.
30. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra General & Medical
Hi Ivor,
Thank you for taking the time to share your feedback with us!
We are delighted to hear that you found our communication to be both prompt and efficient, and that the matter you were experiencing was handled without delay. Providing a responsive and seamless service is very important to us, so it's great yo know this was reflected in your experience.
If you have any questions or need any support, please do not hesitate to get in touch - we are always happy to help!
Kind Regards
This is a truly awful company
This is a truly awful company. They make the claim and the authorisation process extremely complicated on purpose while pretending to be "helpful" with a view of customer making a mistake or giving up. In case of the former, they would make you pay making the product worthless. I have nothing but total contempt for them.
31. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra General & Medical
Hi Bo Bolai,
Thank you for taking the time to share your feedback with us.
We would love the opportunity to discuss the points you have raised in your review with you directly. If this is something you would like to discuss in more detail please don't hesitate to contact us on 0800 970 9442 or email us at info@generalandmedical.com.
Kind Regards
Personal Service
G&M put in a call to me and managed to hold the price on renewal this year, very much appreciated, thank you. Ethan was also very good on the phone, I enjoyed talking to him.
27. mars 2026
Svar fra General & Medical
Hi D Luther,
Thank you for taking the time to share your experience with Ethan with us!
It's great to know that your renewal needs had been met and that you enjoyed speaking to Ethan. We'll be sure to share your kind words with him!
If you have any questions or need any support, please do not hesitate to get in touch - Ethan and the rest of the team are always happy to help.
Kind Regards
The brilliant Sanum
The brilliant Sanum - who was speedy. Efficient and really sympathetic to my husband’s condition. She is a credit to your company…..
26. mars 2026
Svar fra General & Medical
Hi Marian,
Thank you for taking the time to share your experience with us, and your kind words about Sanum!
It's wonderful to hear that when you needed us she was able to provide you with speedy, efficient and sympathetic support when you needed it; we'll be sure to pass along your kind words to Sanum.
If you have any questions or need any support, please do not hesitate to get in touch - Sanum and the rest of the team are always here to help.
Kind Regards
Samui saved my sanity
Samui saved my sanity - helped me access my portal - was super nice and funny and very knowledgeable
26. mars 2026
Svar fra General & Medical
Hi Linda,
Thank you for taking the time to share your experience with us! We are so pleased to hear that Sanum was able to assist you in accessing your portal and that you found her to be nice, funny and knowledgeable. We'll be sure to pass on your kind words to her, which I'm sure she'll really appreciate
If you have any questions or need any support, please do not hesitate to get in touch - Sanum and the rest of the team are always happy to help!
Kind Regards
First Rate Service
Ethan your representative was very helpful and polite throughout our conversations.
24. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra General & Medical
Hi Derek,
Thank you for your kind feedback about Ethan!
It's great to know that Ethan was helpful and polite throughout your conversations. We'll definitely pass along your kind words to him and we're sure he'll be pleased to know he had a positive impact on your experience with us.
If you have any questions or need any support, please do not hesitate to get in touch - Ethan and the rest of the team are always happy to help.
Kind Regards
Jose Ramalhoso- Excellent service
Jose Ramalhoso, provided Excellent customer service. He was attentive, patient and found solutions. I highly commend him.
24. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra General & Medical
Hi India,
Thank you for sharing your feedback with us!
We are delighted to hear about the positive impact Jose has had on your experience with us. It's great to know that you found him to be attentive and patient, and that he was able to resolve any queries you were having.
We'll make sure to share your kind words with him!
If you have any questions or need any support, please do not hesitate to get in touch - Jose and the rest of the team are always here to help.
Kind Regards
I really appreciated communicating with…
I really appreciated communicating with Sanum as she is always so efficiently and thorough and always explains things in dept so that I fully understand in a very helpful and sincere manner.
17. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra General & Medical
Hi Hazel,
Thank you for sharing your experience with us and your kind words about Sanum!
It's great to know that Sanum is always efficient and thorough when you speak with her, and that her clear explanations helped you feel fully informed throughout.
We'll be sure to pass on your comments to her - she'll be pleased to know her helpful and sincere approach made a positive difference to your experience.
If you have any questions or need any support, please do not hesitate to get in touch - Sanum and the rest of the team are always here to help!
Kind Regards
Confusion was cleared
Confusion was cleared with the help of Chelsea's input.
17. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra General & Medical
Hi Robert,
Thank you for sharing your experience with us! We are so pleased to hear that Chelsea was able to clear up any confusion you were experiencing. We'll be sure to share your feedback with her.
If you have any questions or need any support, please do not hesitate to get in touch - Chelsea and the rest of the team are always here to help!
Kind Regards
My query was attended to quickly and…
My query was attended to quickly and resolved to my satisfaction
17. mars 2026
Svar fra General & Medical
Hi Jane,
Thank you taking the time to share your feedback wit us!
We are delighted to hear that the team was able to attend to your query quickly and have it resolved to your satisfaction, we'll be sure to pass your kind comments back to them.
If you have any questions or need any support, please do not hesitate to get in touch - we're always happy to help!
Kind Regards
Renewal Query
Dealt with query quickly and efficiently.
16. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra General & Medical
Hi John,
Thank you for sharing your feedback with us!
We're pleased to hear that your renewal query was handled quickly and efficiently. Providing prompt and effective support is something we always strive for, so it's great to know we met your expectations.
If you have any questions or need any support, please do not hesitate to get in touch - we are always happy to help
Kind Regards
Good and knowledgeable staff
Good and knowledgeable staff
Thankd
13. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra General & Medical
Hi,
Thank you for taking the time to share your experience with us! We are delighted to hear that you find the team to be knowledgeable and good.
If you have any questions or need any support, please do not hesitate to get in touch - we're always happy to help!
Kind Regards
Be been with them a couple of years and…
Be been with them a couple of years and have found a responsive, helpful and straightforward staff and ethos.
So far so good..
12. mars 2026
Svar fra General & Medical
Hi Lee,
Thank you for taking the time to share your experience with us!
We are pleased to hear that over the last couple of years you have found us to be helpful, straightforward and responsive.
If you have any questions or need any support please do not hesitate to get in touch - we're always happy to help!
Kind Regards
First class service from Jose at G&M
My first experience with Medical & General to making a claim so trying to negotiate what you have to do to make a claim and make sure you’re not exceeding their guidelines is a little stressful especially when you’re not well. After sending an email to G&M with questions Jose from customer service answered my email question quickly and even said I could contact him if I had any more questions he was happy to help me which settled my mind and also enabled me to contact my consultant’s secretary to make my appointment with the knowledge all was covered .. thank you Jose! So far so good with my new healthcare provider.. let’s see how it goes !
9. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra General & Medical
Hi J Redmond,
Thank you for taking the time share your experience with us! We are so pleased to hear that when making your first claim Jose was able to respond to your questions quickly and provide the reassurance you needed. We'll be sure to pass on your kind words to him.
If you have any questions or need any further support, please do not hesitate to get in touch - Jose and the rest of the team are always happy to help.
Kind Regards
100% surport when needed
i needed advice reassurance help G M stood shoulder to shoulder with me . Chelsea is a credit to G M
6. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra General & Medical
Hi Mark,
Thank you for taking the time to share your feedback with us! We are delighted to hear about the wonderful service you received from Chelsea. It's great to know that when you needed us we were able to reassure and help you.
If you have any questions or need further support, please don't hesitate to get in touch - Chelsea and the rest of the team are always here to help.
Kind Regards
Very helpful and quick to assist with…
Very helpful and quick to assist with our issue.
Carole was very efficient with an instant resolution to our requirements.
6. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra General & Medical
Hi Steph,
Thank you for taking the time to share your experience with us!
We are delighted to hear that Carole was able to resolve your issue efficiently and instantly. We'll be sure to share your kind words with her.
If you have any questions or require any support, please do not hesitate to get in touch - Carole and the rest of the team are always here to help.
Kind Regards
Fantastic trustworthy company,
Fantastic trustworthy Company. I have been with them for at least 30 plus years.
Always there when you need them and a lovely family ownership!
No problems when you need them.
Mrs Alice Coaley
4. mars 2026
Svar fra General & Medical
Hi Mrs Alice Coaly,
Thank you for taking the time to share your kind feedback with us!
We truly appreciate your trust in us over the past 30+ years, and it's great to know that when you've needed us we've been able to support you.
If you have any questions or require any support, please do not hesitate to get in touch - we're always happy to help
Kind Regards
Good service
Chelsea was very helpful.
But I wish this company would notify me when a claim response is in my correspondence on the portal.
6. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra General & Medical
Hi Jerome,
Thank you for taking the time to share your feedback with us!
We are delighted to hear that you found Chelsea to be helpful and we will be sure to share your kind words with her.
Your feedback about claim notifications has been noted and will be shared with the rest of the team.
If you have any questions or require any support, please do not hesitate to get in touch - we're always here to help
Kind Regards
When your wife faces an eyesight issue…
When your wife faces an eyesight issue out of the blue and she fears a loss of vision even with health cover the experience is traumatic in the extreme.
Immediately we contacted our health insurance company we were full of fear and worry of not knowing what the diagnosis could be.
We spoke to their representative Chelsea Walker and irrespective of our worry she listened to our difficult circumstances showed us from the outset an empathy for our predicament then she listened to our fears and then exuded both a calm and understanding manner throughout coupled with an exemplary and fully professional approach before She then began liaising with her underwriters to ensure we had the requisite cover to then grant authority to ensure we were able to see our consultant within hours.
Then she wished us well both before the first and all subsequent appointments to date and had the courtesy to contact us after every attendance to see if there was anything else we needed and reassured us that all we had to do was ask.
More recently we also spoke to her colleague Ethan Hogan who displayed the same consideration to our circumstances and listened to what we said and he again displayed the same professional approach and kindness to make us feel at ease
Truly we could not ask for anything more just to say thank you to all concerned for helping us whilst treatment for my wife remains ongoing.
We have no hesitation in recommending these insurers to anyone.and we do not believe you will find any better insurers anywhere else.
5. mars 2026
Svar fra General & Medical
Hi Alan,
Thank you so much for taking the time to share your experience with us! We are delighted to hear that Chelsea and Ethan provided you with the support and assistance you needed during such a worrying time.
It's wonderful to hear how much of a difference Chelsea made. Providing empathy, reassurance and clear guidance is incredibly important to us, and we are pleased that she was able to listen and act quickly.
We're also very glad that Ethan was able to offer the same level of care and professionalism when you spoke to him.
We wish your wife all the best with her ongoing treatment.
Kind Regards
Stes clients from brokers with no…
Steals clients from brokers with no warning. Shoul be illegal. Scammers.
2. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra General & Medical
Hi Aaron,
Thank you for taking the time to share your feedback with us.
We would love the opportunity to discuss the points you have raised in your review with you directly. If this is something you would like to discuss in more detail please don't hesitate to contact us on 0800 970 9442 or email us at info@generalandmedical.com.
Kind Regards
Dette er Trustpilot
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Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
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Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.