Garrett WadeAnmeldelser 

I ordered some expensive items five days ago and still has not shipped. Trying to determine order status, have written twice with NO REPLY. Will not be ordering anything from this company again. Highly disappointed.

I wanted to order 1 of the garret wade candle lantern combo sets for a Christmas present .
But its always out of stock and the restock days keep changing .
I've written 4 emails to this company but I have never received a reply which I think is terrible customer service .
I get about 2 emails a day telling me about deals and discount codes etc but can't use any of them because the item is never in stock and hasn't been for over a month now.
But I'm more annoyed about this companies complete lack communication .
Very discourteous !!!!

UPDATE: Garrett Wade did reach out to me and I’m happy to say they made things right and I’ve adjusted my review rating. I said it below, but I’ll reiterate that they have quality tools and I will recommend a look at their catalogue of products.

Garrett Wade has fantastic products. As long as you don’t have an issue with your order, it’s a great company. When there is an issue, buckle up.

In my instance an item ordered ran out of stock and was put on back order. A month later, I called for the status only to learn it was canceled. Two representatives could not tell me why, but I could still order it online or through them.

Two weeks later, my order was canceled a second time and a second time, I didn’t receive any notification. At the time of my second call, the product was still on the website for purchase on back order with an estimated shipping time of two weeks.

After speaking with Carol, a supervisor, she told me “these things happen” and it wasn’t their fault. How is it not your fault that you canceled my order twice without telling me and the company still hasn’t pulled an out of stock product?

I asked for a gift card or discount code or some sort of good-will and she told me that wasn’t possible but she was trying to help me resolve the issue. How can you help then?

After going round in a circle with her, she stayed on the line but simply stopped speaking. She obviously was not allowed to hang up, but this was ridiculous.

Again, great products are offered but beware of the customer service team. As for me, I’ll stick to the local home centers going forward.

I like to do home gardening (think double-digging, mulching, repurposing mow strips, etc.) I had a gardener friend recommend this company for getting good quality tools online.

So far I've only been impressed; I've purchased spades, pitchforks, brooms and other various and sundry tools.

I heartily recommend them if you like to work in your yard and appreciate tools that don't break after a few usages.

Cheers!
Drew