Garrett Wade Anmeldelser 110

Please do not buy from them. There are multiple reasons I will never order from them again. I ordered a child’s accordion from them and it arrived broken. We got a return label and they charged a restocking fee! For a broken item! The packaging was in pristine condition, it was not broken in shipment, it was just not made properly. 3 weeks later, still no refund. So not only did they ship out a broken product, they charged me to return it.And I doubt I will ever see the refund.

I ordered a gift for my spouse from here. It was supposed to be a gift for the first night of Hanukkah. I ordered it with 2-3 day shipping on 12-9. It took them 3 days just to ship it, and then they shipped it regular ground, despite charging me about $25 for the expedited shipping. I made a complaint on Wednesday through their web portal, and received an automated email that said someone would respond in 24 hours. That was 4 days ago and I’ve heard nothing. I still haven’t received the item. It’s now 12-21. It has been 12 days.

They are really terrible in customer care. Promised shipping by a date certain and its 5 days later and they still have not shipped. Called two times. Have asked for a manager to call me - they promised, but never call me back. This is not a company I would do any business with in the future....ever.

I was going to order from this company but the people I talked to were very hard to understand and my CC company flagged my card because the the site seemed suspicious, whatever that means so I didn’t order. I then checked the company because I used them around 2021 and never spoke to a foreign speaking person. After much digging I saw it is now owned by a private equity firm so I can’t imagine trying to get a problem resolved. I didn’t and won’t use this this company ever again.

The company is very knowledgeable and helpful. Patricia helped resolve my order issue expeditiously. Garrett Wade is very communicative and ensures customer satisfaction.
It is a pleasure to do business with a company that stands behind their products and cares that their customers receive the best possible product and attention to fit their individual likes and needs.

I ordered a lug wrench tool from them on December 2nd (which I'm still waiting for) , but the main reason for this is the fact that they offered a 10 dollar discount, they sent the code, at checkout it said invalid code, notified customer service, no response

If I could've left 0 stars I would have. Their catalogue contains false advertising and when I tried to rectify this misunderstanding I couldn't get anywhere. So beware of this before ordering,I'll personally NEVER order from this retailer EVER again.

I recently made a purchase on a Sunday. Had to cancel it by Monday. Assumed as is almost always the case these days that it "was in the system" and would have to ship and be returned. Pleasantly surprised to find that was not the case. Customer service (real person - thank you Rene!) was very helpful and with 30 minutes of my email requesting cancelation had it resolved favorably. Service was exceptional. Seems I was connected to an actual human being who assessed the situation and took action that was customer-oriented, nit system driven. Refreshing! Based on this transaction I will absolutely be making purchases from Garrett Wade in the future.

Thank you!

Garrett Wade is one of the most trustful online companies there is. I had some items missing from my shipment and they helped get them to me. They are honest and thoughtful, and very courteous. They carry quality products at reasonable prices that you can't easily find anywhere else. They have a great catalog, both online and printed. #1 online retailer for me!

Convinced this is a Chinese front company selling junk. Basically undercover TEMU. What got me skeptical was a silly little tool that you pierce into the ground, step on a lever and it is supposed to pull the plant out by the roots. The concept seems simple until you realize the mechanical complexity of stepping down on a lever and making something close... it doesn't happen. The thing opens as you would expect which means it won't pull anything. This is just Chinese junk getting a front company that may have had a rich tradition of providing quality.

First, I've always enjoyed using the tools I've gotten. So much, that I have 1000+ Reward Points. When I tried using my points after my order exceeding the 125.00 min order, my rewards points discount was removed... I spoke to rep and was told "only one redemption at a time". I will not be using their products any longer....

DO NOT BUY ANYTHING FROM THIS FRAUDULENT COMPANY. I ordered three items online from this company (a fruit picker and two sets of gardening gloves) for the first time. They charged my credit card, issued a "shipping label" and then I have not received any of the items. This company is a complete and total scam. Go to your local hardware store.

Expected to get an item that I never received. We will not be ordering any more items from this company! After reports to UPS who delivered the item and several calls with the company, they refused to return our money or send another item to us. They obviously don’t have any policy for making sure customers get what they ordered. They are a large company and should have policies for stolen packages. Instead, they refused to do anything about it. So we lost 52.00. If You are considering to order from Garrett Wade take this review into consideration. If you don’t receive your package, you won’t receive a replacement. .

The below mentioned review was actually settled with an Actual Replacement of the item in question, Thank You Garrett Wade for backing up your warranty on your Expensive products !!!
They say their products are the highest quality and they guarantee it for up to a year but wouldn't you know it that just within a week of the warranty the item starts falling apart & they offer me a $5 coupon... Really? Never again Garret Wade

They have turned into a terrible company! Placed an order for multiple items and they short changed me one item for $16.oo out of an $80.oo order! They tried to put me through hell verifying the order. Even wanted mr to send pictures of what they sold to me! They will never see me or my friends again! If you are wise, you will stay away as well! Garret Wade! KEEP YOUR JUNK!!!

BUYER BEWARE OF GARRETT WADE. I bought Garrett Wade's Ultra Tough Hose Reel, within weeks the hose burst in several areas. The hose itself was weak throughout. I contacted GW and sent them pictures of their faulty product. They said to return it and they would review it to see if they would offer a refund. Once the hose reel was returned they said they couldn't issue a refund because it was returned, "dirty, broken, and used". Their product, that they sell BROKE, while IN USE. I don't know if they expected me to clean and fix their faulty product, but it's entirely unacceptable to not stand behind their items. It has been a fight ever since. They offered a replacement, but who wants a replacement of a junky product? I'd rather eat the cost rather than deal with them again. They also continue to remove my reviews from their site. Again, BUYER BEWARE OF GARRETT WADE.

On 3/1/25 I bought a “Beechwood extendable ladder” from Garret Wade. Shipping and handling was $16.00 and with tax the total was $290.54.

GW’s Return Policy states....you may return any item within 90 days... We pay for the return shipping costs if you use the prepaid label generated by completing our online return process.

On 3/5/25 I received the above item:
1. The delivery box was seriously damaged. Both long ends were torn and bout 50% of the square footage of the box was held together by packaging tape which had broken open. See photos
2. There was no Owner’s Manual.
3. The ladder was broken. See photos
4. The ladder was not wood.

I took photos and notified GW and the CS representative sent a return UPS label. But the instructions stated that the item had to be taken to UPS boxed.

I called GW CS and told them that I cannot return the ladder in the delivery box as it was too damaged. The agent said to take the ladder to UPS and pay for a new box and send GW CS the receipt. S/he said that CS is not authorized to reimburse me for the cost of a new box but would issue “store credit.”

But the S&H for sending the item was $16.00, and not wanting to argue over what I thought would not be more than that I took the item to UPS with the return shipping label. But the UPS clerk said that a new box would cost $97.00 + tax. I called GW CS and sent a copy of the receipt for $102.82. He offered me store credit for the amount.

I told him that store credit was not acceptable as it forces me to spend more money at their store. I requested a check for $102.82; and if unable to do that to please escalate my complaint to whomever does have that authority. But the complaint was never escalated and by 3/25 I asked when can I expect to be paid. The reply from Melvin was that they are "investigating" and that I needed to "be patient." I was not told what they were investigating.

On 3/19/25 I again requested information on the nature of their investigation and how long it will take. I also sent a copy of the GW Return Policy and received a reply from Rene stating that I had to "be patient… this takes time." I then asked for an estimate of the anticipated time. Rene replied that they do not know... I just needed to be patient.

As of 3/22/25 GW has refunded the original cost of the item but has not reimbursed the $102.82 that I had to pay UPS for a box in which to return the item sent in a box so severely damaged as to preclude reuse. Today is 3/26/25 and I still have heard nothing from GW.

I needed very sharp, and most importantly, long-lasting scissors. I bought several sizes of scissors from Garret Wade. I was surprised that they came really poorly packaged - not high end at all. But, after 6 months the pair that I use most (maybe twice a week) has become dull and has rust spots. I use it for cutting cotton, band aids, and bandages. Unacceptable. The other pairs are in emergency kits and have not been used. Also, spam: I receive frequent unsolicited emails from Garret Wade as well as paper junk mail.

I tried to order from a $100 gift certificate. I requested a catalogue (twice) and none came. I tried working with the website and found it to be clumsy, often locked up and required drilling down several layers only to find that item was out of stock. Ordering was incredibly arcanine. I gave up and tried for a refund - Nope - they knew better to let you out w/o buying stuff you really don't want. Shop around - you can do better elsewhere.

I am done with this company. I can think of one, maybe two products I've ordered that haven't been disappointments. Orders have been shipped with items omitted that were out of stock, without my being notified so I could decide if I still wanted the order. One order disappeared entirely, and one arrived with items missing and others I didn't order. Returns have gone unacknowledged and unrefunded until I hassle them repeatedly (and once only after another bad review here). The chat bot on the website is useless, and I don't remember when I last chatted with a live person. Most recently I had an all-metal hoze nozzle that cost $100 split open, but so sorry...it's out of warranty. How about standing behind your products? A nozzle that is supposed to be worth $100 should last a lifetime. Quality, European-made products? My foot...I'm done.