Gander Outdoors Anmeldelser 

Very very slow shipping process never buy again

Once again their computer is down .. no fishing / hunting license, 3rd time they have told me it's up and running when it's not, ( I called twice for a fishing license and stopped on way home today for hunting tag ) was told when I called it was up and running, a box of 22 lr that's normally 5 bucks is now 16 dollars, crooks , will never set foot in there again

Waited a month for a pair of waders that did not fit. Talked to customer service and asked for a return shipping label at my cost, they said I would have it in 4 to 5 business days. Two weeks later no label. Sent an email to the CEO who advertises 'I or my team will answer every question promptly because I care." A week later, no response. Cabelas, you just got my business back.

We bought a camper from Gander. In one week our furniture started peeling. We took the furniture back to them. They assured us they would fix it or give us new furniture. It has been 2 months and they have done nothing. We have called them multiple times and they havent even got an estimate for fixing the furniture. Buyer beware. Dont buy anything from them. Horrible.

This is the worse store ever. Customer service sucks. People do not care and good luck getting a hold of the department you want to talk to.

I ordered a jackknife sofa from Gander RV & Outdoors on August 20, 2020. It is now September 9, and no delivery, or even any news on a shipping date. After 3 phone calls to Gander RV & Outdoors, I finally cancelled the order. This company wasted no time charging my credit card, but gave me a big story on how they have to go through a “big” process to cancel my order, and credit my card. Said they put in a request to cancel with the manufacturer, and if I didn’t hear anything in a few days, to call them back. Customer Service indicated their manufacturer was based in Chicago, and that this item was a “made to order” product (not true). I ordered the exact same thing from Wayfair today with 2 left in stock, and guaranteed delivery by September 28. Looks like Marcus didn’t do much to improve Camping World, or Gander Outdoors, he just made things worse! Will never purchase another item from either company again! I would highly recommend anyone looking to purchase recreational, or outdoor items, to do so, through other sources. You’ll be happy you did!

Purchased our 2021 Heartland Mallard M32 June 18, 2020 immediately had issues with the service department, a simple light cover not installed from MFG & we still don’t have one, AC and heat coming on at the same time, easily repaired, 2nd ac for bunkhouse purchased and installed, The service after the sale is horrible in our Augusta Ga location, I even entered a complaint online to the VP, the guy that called to follow up was completely rude, so basically the I don’t care attitude after the sale starts at the corporate level. We love the unit, hate the service department, so take my advice and purchase elsewhere. The retail side of the store is great, from the store manager to the cashier, their service department needs major customer service training, telling the customer the truth is always better than telling us what we want to hear.

My Wife and I bought a brand new camper May 31- Sunday, 2020. Because I did not have a brake controller on my new truck, I wanted the automotive dealer to install it in the dash. This would take a few days. We went to pick up the camper 4 days later, and did the walk around. Several items were not working, and they said to give them an hour. Several hours later we were ready to go and my truck with new camper was brought to the front. MY, bad for not re-checking the electrical issues, such as no ceiling lights, fuses blow when you attempt to turn on the lights. We got home and discovered the issues. I took it back the following Monday after being told to do so, when I called later that day I was told it would be several days as now, since I took it home, it became a warranty issue, and warranty work is at the bottom of their priority list. long story short, everything the service people told me over a three day period ,was not true, I called the toll free number of Marcus Lemonis, CEO of Gander / Camping world. His slogan is " if your not happy, I'm not happy" this got the ball rolling, the district manager, a lady named Megan, came to me, listened, and in 30 min all my issues for the past 5 days were resolved. Thanks to her help, she is making sure the employees get the proper training, they so desperately need. I hope your experience is better than mine.

I spent several weeks back and forth with these people and had a deal negotiated in writing via email and was ready to drive down and pick up the camper this weekend. Unfortunately they weren’t able to honor the deal, instead hiding behind a “corporate decision” to raise the price of the camper several thousand dollars.

The manager called and left a non descriptive voicemail saying they can’t do the deal and it was out of their hands, etc. He didn’t explain how much it was or even ask if I was still interested. “Good luck let us know in the future if we can help”

No return phone number. No indication of how much the price was changing. No inquiry of my continued interest in the camper. Just some blabbering nonsense.... oh and a HARD INQUIRY on my credit. Thanks for that !

In the voicemail I was apologized to. Usually people apologize when they make a mistake. This wasn’t a mistake it was a greed based decision to back out of a deal last minute and put profit over customer satisfaction. To me, that is a huge red flag. I have no problem spending a little more but It won’t be at any camping world or gander outdoors.

Based on my experience dealing with this location on Rock Quarry Road, I would recommend going somewhere else for service. I had to make three visits just to get rails installed correctly in my F350. I first dropped my truck off in November to have the install done with the clear understanding I did not yet have a hitch selected. I was told that would be no problem. After being told the truck was ready and would be left outside, a neighbor agreed to drop me off on their way out to dinner only to find they forgot to leave my truck out. 1st inconvenience for myself and my neighbor. I left the next morning (Saturday)on a hunting trip, luckily my Dad has a truck. I called that morning and they apologized and Kevin, the service mgr, asked if he could detail the truck for me to make up for the problem. I agreed, thought that was nice, and said I’d be back Monday afternoon. I show up at about 4:00 pm and truck was as dirty as when I left it. Inconvenience #2. Several weeks later I try to borrow my friend’s Reese 16K to go look at a camper a couple of hours away and we can’t get the hitch in. The left side holes in the rails from front to back were over 1/4” different than the right side. Had to take the truck back and leave it with them. Inconvenience #3. I made it very clear that hitch is temporary. I picked the truck up the next day and hitch is installed. A few weeks go by and I find a fifth wheel camper. It has a special adapter on the kingpin that works with the owner’s auto-slider hitch. I decide to buy his hitch as well. He has the same truck as I do with the same rail system installed. We lift it right out of his truck, but no way it’s going in mine. Rails are still close to 1/4” off side to side. I call Gander RV, and explain I’ve just paid for a camper and hitch, at the location to pick it up, and hitch will not go into rails they installed. I leave and go to Gander where I wait 2 hours to have them adjust rails to get the hitch in. Inconvenience #4. Since the time I first met to pick up the camper at 11:00 a.m., it is now close to 3:00 p.m. When Kevin gets my truck brought around he just brings my keys, holds them out, and says I’m ready to go. No apology for all the hassle, nothing. I made a comment about another 4 hours out of my day being wasted dealing with this, and said “What, no store gift card or any form of customer service?” He quickly said he can’t do that and just said “We took care of you”, and walked away. My point is not that I need a gift card or something. It is that this should have been a fairly simple task that ended up being a big inconvenience to me, the customer. I shouldn’t even have to ask about a gift card, etc. If these people cared about customer service, the service mgr should have went to the general mgr, who was there that day, and said “look we really have screwed this up and need to do something to try and smooth this over a little with this customer, what can we do”. Instead they thought they were doing me a favor by finally getting something right that I paid to be done right the first time, not the 3rd time. Go somewhere else if customer service is important to you, at least in the service department.

After camping completely messed up my braking system installing invisa-brakeing system on my truck, I was stranded on I-40 with overheating brakes. They sent me to Gander RV(aka:camping world in Jackson Tn.) The service manager Tim Did fix it so I could drive it safely and I took it back the next day and he cleaned up the mess that Olive Branch Camping World had made and it looked like very professional. When Olive Branch turned the unit around they took the mounting screws out, turned the unit to the front and left it. They had failed to hook fogs lights up when through. My praise goes to Tim in Jackson Gander RV for great service and excellent work. When necessary I will go to his shop and at least know it will be done right I would recommend him to anyone