Went into Barnstaple store today to look at an armchair to go along with a sofa we had bought around April this year. Martin was really helpful, he looked up our previous order to ensure we got the r... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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FW team member Kenny (In the Newport, SW store) was very helpful. Offered us a drink on arrival, answered all questions, informed us of current offers and helped us to the car with items purchased. Al... Vis mer
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Was served by Tom- he was very polite, very patient and very knowledgeable with everything. Good range of furniture with very knowledgeable and polite staff. Was offered drinks immediately, very consi... Vis mer
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Barnstaple - Alex was really helpful, not pushy, nothing was too much trouble. We previously purchased from this store, Alex impressed us on that visit also which encouraged us to return for this pur... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
FW Homestores is an independent furniture retailer specialising in sofas, dining and bedroom furnishings across the South West and Wales.
Kontaktopplysninger
Riverside Road, EX311QN, Barnstaple, Storbritannia
- 01271 323666
- accounts@fwhomestores.co.uk
- www.fwhomestores.co.uk
4,9
Enestående
6k anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 100 % av de negative anmeldelsene sine
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Superb service
We visited the Newport store and had a lovely warm welcome from Kenny. He offered us refreshments, pointed us in the direction of what we were looking for and explained about the pricing/offers that were available. He allowed us time to browse and just came over intermittently to ask if we had any questions. Really helpful, professional and a credit to your company. I hope we are as delighted with our furniture when it arrives.
6. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra FW Homestores
Thank you for such lovely feedback.
We're delighted to hear Kenny gave you such a warm welcome and made you feel comfortable while browsing our Newport store.
It's great to know his helpful advice, patience and professional approach made your visit so enjoyable, without any pressure.
We really appreciate your kind words and hope you’re just as delighted with your furniture when it arrives. Team FW Homestores
Great service and really pleased
Great service and really pleased with the furniture we bought. Ryan Marshman was especially helpful and nothing was too much trouble, plus the delivery drivers went the extra mile is getting everything in.
27. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra FW Homestores
Thank you for your lovely feedback.
We're delighted to hear Ryan Marshman was so helpful and made sure everything was taken care of for you. It's also great to know our delivery drivers went the extra mile to get your furniture safely into your home. We really appreciate your kind words and hope you continue to enjoy your new furniture. Team FW Homestores
Andrew made things so much easier for…
Andrew made things so much easier for us this morning in your Caerphilly store. Nothing was too much trouble for him. He is an asset to your company. Thank you Andrew.
6. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra FW Homestores
Thank you for your lovely feedback.
We're so pleased to hear Andrew made things easier for you during your visit to our Caerphilly store.
It's wonderful to know he was so helpful and willing to go the extra mile to make sure everything was taken care of.
We'll be sure to pass your kind words on to Andrew – he’ll be delighted to hear them. Team FW Homestores
Very good .ken was very helpful
Very good .ken was very helpful
6. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra FW Homestores
Thank you for your lovely feedback.
We're pleased to hear Ken was so helpful and made your visit a positive experience.
It's always great to know our team could make things easy for you.
We'll be sure to pass your kind words on to Ken. Team FW Homestores
Great service in shop when it came to…
Great service in shop when it came to item delivered table was broken underneath so disappointing waiting for customer service to get back to me .x
30. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra FW Homestores
Dear Leeanne,
Thank you for your review. We’re pleased to hear you received great service in store, but we’re very sorry that your table has arrived damaged underneath.
We completely understand how disappointing this must be, especially after waiting for your order. Our customer service team will review this and get back to you as soon as possible so we can help resolve it.
We apologise for the inconvenience caused.
Kind regards,
FW Homestores
Extremely helpful and considerate
Extremely helpful and considerate. Great bloke to chat through our options and purchase with. The complementary hot chocolate was a great starter.
6. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra FW Homestores
Thank you for your lovely feedback.
We're delighted to hear you found our team so helpful and considerate when discussing your options and purchase.
It's great to know the hot chocolate was a welcome start to your visit and helped make the experience even more enjoyable.
We really appreciate your kind words and hope you enjoy your new furniture. Team FW Homestores
Fantastic service
Fantastic service. Extremely helpful and gave us plenty of his time to ask questions.
6. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra FW Homestores
Thank you for your fantastic feedback.
We're delighted to hear you received such helpful and attentive service.
It's great to know you had plenty of time to ask questions and felt well looked after throughout your visit.
We really appreciate your kind words and hope to welcome you back again soon. Team FW Homestores
Great shop plenty of options
Very friendly staff Ryan today was very helpful and knowledgeable altogether a very good experience.
6. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra FW Homestores
Thank you for your lovely feedback.
We're delighted to hear Ryan was so friendly, helpful and knowledgeable during your visit.
It's great to know his approach helped make your experience such a positive one.
We'll be sure to pass your kind words on to Ryan, and hope to welcome you back again soon. Team FW Homestores
Paul customer service was brilliant.
Paul customer service was brilliant.. very helpful from the time we walked in carnt thank him enough
6. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra FW Homestores
Thank you for your lovely feedback.
We're delighted to hear Paul provided such brilliant customer service from the moment you arrived.
It's wonderful to know he was so helpful and made your shopping experience such a positive one.
We'll be sure to pass your kind words on to Paul, and thank you for choosing us. Team FW Homestores
Andrew was fantastic
Andrew was fantastic, so helpful! Really happy with our purchase, a beautiful tiger Print! Need to come back for the leopard one now too! Thanks Andrew!!
5. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra FW Homestores
Thank you for your lovely feedback.
We're delighted to hear Andrew was so helpful and that you're really happy with your beautiful tiger print.
It sounds like the leopard print might be next on the list!
We'll be sure to share your kind words with Andrew, and hope to see you back again soon. Team FW Homestores
Disappointed, wouldn’t shop here again.
Updated review: Found a style of chair I loved at FW Homestores after looking for a few years. Had a great buying experience with people in store. Chair was delivered in 1-2 weeks as discussed. After 1 day the seat fabric puckered but I was told it would settle down which is fine. I also noticed one of the chair arms was attached on at an angle which created a small gap at the front and a dent in the side of the upholstery of the chair because of the angle. I went into store to check the other chairs to see if it was just me being picky but none of the other chairs in store had this issue. I then asked if I could exchange for another chair (same style just one without the arm at an angle) and was told to contact the service department who could sort it out for me no problems. The service department then said that because it didn’t cause any structural issues that they wouldn’t do anything other than a £40 payment so I’d keep the chair. I’ve been looking for a chair like this for so long I didn’t really feel like I had any other options so accepted the £40 and now have a chair I’m pretty happy with but I’m really disappointed about the whole experience. Due to this I probably won’t shop here again because I don’t trust the quality of products.
5. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra FW Homestores
Thank you for your lovely feedback.
We're delighted to hear Paul made your visit so enjoyable and helped you arrange everything from choosing the chair to organising home delivery.
It's great to know you were happy with the service, value and support you received throughout the buying process.
We hope the delivery goes smoothly and that you love your new chair when it arrives. Team FW Homestores
I find all things nice
5. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra FW Homestores
Thank you for your lovely feedback.
We're so pleased to hear you enjoyed your experience with us and found plenty to like.
Your kind words mean a lot to our team.
We hope to welcome you back again soon. Team FW Homestores
Bought an awesome table!
Ryan is awesome, very polite and knows his stuff! He's great at making coffee too!
5. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra FW Homestores
Thank you for your fantastic feedback.
We're delighted to hear Ryan was so polite, knowledgeable and helpful during your visit.
It's great to know his friendly approach made such a good impression – and we're pleased his coffee-making skills get a mention too!
We'll be sure to share your kind words with Ryan.
Team FW Homestores
Fair play Ryan what a guy.
5. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra FW Homestores
Thank you for the brilliant feedback!
We're delighted to hear Ryan made such a great impression and gave you such a positive experience.
We'll be sure to pass your kind words on to him – we're sure he'll be chuffed to hear them.
Thanks again for choosing us, and we hope to see you again soon. Team FW Homestores
Great Customer service from Ryan
Great Customer service from Ryan. Very helpful and friendly.
5. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra FW Homestores
Thank you for your lovely feedback.
We're delighted to hear Ryan was so friendly and helpful throughout your visit.
It's great to know his customer service made such a positive impression.
We'll be sure to pass your kind words on to Ryan.
Team FW Homestores
Caerphilly Store
Visited the Caerphilly store . All the staff are friendly. Andrew dealt with our purchase of a new sofa set and some dining furniture. He was very informative and helpful. Would definitely purchase from the store again. All the stock is of excellent quality, and the prices are reasonable.
5. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra FW Homestores
Thank you for your lovely feedback.
We're delighted to hear Andrew was so informative and helpful while helping you choose your new sofa set and dining furniture.
It's great to know you were impressed with the quality, range and value for money, as well as the friendly welcome from the team.
We really appreciate your recommendation and look forward to welcoming you back to our Caerphilly store again. Team FW Homestores
Bed order
Thanks to Andrew @ the Caerphilly store. Very knowledgeable and a swift order. Thanks again
5. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra FW Homestores
Thank you for your lovely feedback.
We're delighted to hear Andrew was so knowledgeable and made the ordering process quick and easy for you.
It's great to know his helpful approach made such a positive impression.
We'll be sure to pass your kind words on to Andrew. Team FW Homestores
Paul was extremely helpful.
5. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra FW Homestores
Thank you for your lovely feedback.
We're delighted to hear Paul was so helpful and made your experience a positive one.
It's always great to know our team took the time to make things easier for you.
We'll be sure to pass your kind words on to Paul.
Team FW Homestores
Tim was amazing with helping us pick…
Tim was amazing with helping us pick our dining table really family friendly store
5. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra FW Homestores
Thank you for your kind feedback.
It’s lovely to hear Tim made choosing your dining table such an easy and enjoyable experience.
We’re also pleased you found the store welcoming and family friendly.
We’ll make sure Tim knows how much you appreciated his help, and hope you enjoy your new table. Team FW Homestores
The staff was nice and gave us all the…
The staff was nice and gave us all the information we needed to know
4. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra FW Homestores
Thank you for your kind feedback.
We're pleased to hear our team were friendly and provided all the information you needed.
It's great to know you felt well informed and comfortable throughout your visit.
We really appreciate your feedback and hope to welcome you back again soon. Team FW Homestores
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