Furniture Village - Peterborough Anmeldelser 

Purchased a leather recliner suite 12 months ago , £ 5000 spent. There is a problem with one of the recliner settee. Have reported this to customer services. After Numerous emails, pictures detailing fault, phone calls on hold for over an hour. Still no reply to this problem. Poor customer service. The shop are happy to sell you goods and warranties , promising you an outstanding customer service. This is very far from a good customer service. Poor all round.

We were welcomed with a smile, ANNIE THE SALES EXECUTIVE looked after us and explained the delivery time scale and processed our orders to our requirements.Excellent service, thank you.27th February 2026.

Matt was very knowledgeable and gave us great advice on what options worked best for us. Fantastic and very helpful throughout.

I had a great experience at Furniture Village which has a lot of choices

Kwok Lee was incredibly helpful and amazing throughout the process. He took the time to understand our needs and guided us in choosing furniture that perfectly suited our space and budget. He was knowledgeable, patient, and never pushy.

Thank you, Kwok, for making the whole experience smooth and enjoyable — we’re very happy with our purchase!

We bought new sofas for our living room today.
Fiona helped us, she was fantastic!
She’s very knowledgeable and personable, not pushy at all.
She made the process enjoyable and stress free.

Good knowledge of product good friendly service.

Great service does what it says and good standards

Fiona was excellent at Furniture village, Peterborough. She was extremely knowledgeable about the products. The biggest thing for me was, we were not pounced on as soon as we walked through the door, we visited 6 well known sofa shops that morning and that was the case in every one except furniture village. Five star! 🌟🌟🌟🌟🌟

Great sofa at great price. Excellent service from Fiona Jay at the Peterborough store. Happy to chat through all the options and not pushy at all. So impressed that afer visting many other local furniture stores came back to Furniture Village to place my order.

There was a great range of dining tables and furniture to choose from with some great designs. We were approached by a Sales Consultant, Fiona, who listened to what we wanted and showed us various ranges and explained the options. She was very knowledgeable and extremely helpful.
Highly recommend.

We found Annie who looked after us very helpful and patient (especially that I am slightly deaf!).. She explained everything in Layman's.. Annie was expertly trained in dealing with us as we had a lot of questions to ask..Her patience was amazing!.. Annie is a credit to your company!!.. Very impressive!..👏👍

I went in to the store with a friend and there were several members of staff around but I just wanted to look around at first. After 5 minutes a member of staff, Matt, greeted us and asked if I needed help, which I did! He was super helpful to try to get me exactly what I wanted - and he did just that. We were given coffee and freshly baked cookies too! It took about an hour for me to decide on the exact furniture but Matt was great. Not 'pushy' (which always puts me off!) but friendly, patient, and very knowledgeable.
I came away with exactly what I had hoped for, and it was a great experience all round.

Beware, the sales guys at Peterborough were great.... but the rest of the process is poor. We had a chair get delivered, the delivery guys did a shocking job setting up and broke the chair. They temporarlily fixed it and made it look ok, wasnt until after they left the damage was apparent. Rang the customer service team on the 09/02 and sent email with pictures as directed same day. No response for a week, sent another email, no response, three weeks later have rung them back and was told 'oh the lady responsible is off so that's why no one has responded'. The email was to a shared inbox so why didn't the manager of the person pick it up? Really poor experience, no compensation offered as was told that's not their policy, have said a repairer will be in touch at some point - not told when.... and have asked to speak to a manager and was also told i couldn't be put through to one but that one would call me at some point... again not told when. Cowboy customer service team.... BEWARE

Good customer service and quality product with reasonable price

Excellent delivery staff, respectful of my property and very knowledgeable. Would recommend 100%. Very happy with the sofa we ordered

We were to the show room to find a sofa after visiting many other sofas stores, and we decided to buy from Furniture Village because of the great customer service and quality of the items. Also we are happy with the delivery as well . Professional deliveries service, respect the property, they assemble our sofa with care and professionalism. Highly recommended !

The lady who sold us our dining chairs was really friendly and knowledgeable. Not pushy at all. Found the experience of buying from furniture village easy and enjoyable. Would recommend.

Purchased a new 5’ bedstead with ottoman storage today 22/02/2026 . I was looked after very well by Graham Roberts who helped me with my purchase at Furniture Village in Peterborough. Thank you. Looking forward to the delivery.

Very efficient and did not pressure us.

I recently purchased a sofa and had an issue later with the price which grieved me so I gave a poor review

To the credit of the company which I was not expecting I received a call from customer service.
It turned out I got most of my facts wrong but I was informed that I was entitled to a small adjustment in my favour through no fault of the original purchase.

This was passed to the store manager who quickly rang me which resulted in a satisfactory outcome and I deleted that review and apologised for my misunderstanding.

Big companies have big turnovers and obviously things can go wrong anywhere along the process.

I have nothing but praise with the Customer Service and my local branch and was left with the impression that this company cares.
The lesson I learnt is not to put a bad review if you have an issue before you have spoken to the right person.

They are looking and listening