When you go in the store the staff approach you to see if you want any help/advice but then leave you to continue looking. They are there when need help/ advice and are extremely helpful and kind and... Vis mer
Beliggenhet
Bytt filialDeva Retail Centre, Stendall Road, CH1 4LU Chester, GB
•Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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The staff were very friendly and attentive. I loved that they pointed out that the base of the dining table had some chrome effect and therefore didn't match the legs of the chairs we had selected whi... Vis mer
Very good service from shop to delivery, Very helpful through out,would buy and reckonmend to everyone i know to buy from them,waited 2 months as stated in shop,was set up and delivered on time,deliv... Vis mer
Super assistants no hard sell ( like another furniture store nearby) the people were genuinely interested in what we wanted and did everything to help us achieve our goal. Would definitely recommend f... Vis mer
Informasjon om virksomheten
Kontaktopplysninger
Deva Retail Centre, Stendall Road, CH1 4LU, Chester, Storbritannia
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Paul sold us a new tempur mattress
Paul sold us a new tempur mattress. No pushy sales just gave us the information we needed and more.
A big thank you to your Salesman Terry at Chester
A big thank you to your Salesman Terry Dowdeswell for all his help at your Chester Showroom. We were undecided on which colour sofa to choose and so Terry kindly used his own mobile to access the Furniture Village app to show how the various colours would look in our home which was a massive help. Nothing was too much trouble so thanks again Terry for your excellent customer service.
We asked if they had what we were…
We asked if they had what we were looking for they directed us up stairs when we asked if they had a lift they directed us to the lift and we found just what we wanted someone said I will get someone to help you then we were offered a drink and deposit was paid no hassle at all thank you
We were delt with by Helen
We were delt with by Helen, she was very helpful and not pushy. She provided good clear information and answered our questions about the sale in a very professional manner
Bruker kanskje KI til å svareVis mer
We purchased our 2 sofas just over 2…
We purchased our 2 sofas just over 2 years ago and thought we had invested well for comfort for years to come. Unfortunately we were wrong.
After about 12 months our cushions were very uncomfortable to sit on so we contacted the so called customer support service.
The laughing gentleman told us didn’t you know you had to turn your cushions over to reduce compression.
Yes we did know that and have been doing so.
Try unzipping them overnight to allow some air back into the foam - ok we will try anything because at this stage we are both sitting on the floor as it’s more comfortable.
Well to cut a long story short 3 years of back and fourth and just over £3000 later the so called customer support service has said there is nothing wrong with them and they will not even offer replacement cushions.
Ok that’s fine, we will go elsewhere and buy our own but also we will let other customers know of our experience so hopefully they do not fall into the same trap that we did.
Unprofessional service - rubbish quality cushions but a great salesman, at least they are getting something right.

Svar fra Furniture Village - Chester
Terry was a great help helping us…
Terry was a great help helping us choose the perfect sofa. He answered all our questions and made our experience pleasant and easy
Terry was Friendly informative
Terry was Friendly informative
Very pleasant personal
Really helpful staff
Terry was very helpful and accommodating when we couldn't decide which colour/material to have. Terry showed us all the features and how to look after our new sofa. Really impressed, many thanks
Really nice atmosphere
Really nice atmosphere, very helpful service from Callum.
Had all my furniture delivered today
Had all my furniture delivered today, the furniture is beautiful. We bought the Myra 3 seater and 2 chairs as well as the mirage dining table, chairs and sideboard.
The delivery men kept in touch with us and were very professional in the delivery and fitting of it all.
Would recommend them to anyone
We had a fantastic experience buying a…
We had a fantastic experience buying a bed from you. Paul was particularly knowledgeable and helpful in deciding what was right for us. Customer service was exceptional we will be buying there again.
Called in today to view dining room…
Called in today to view dining room table and chairs and was approached by a very polite Terry who spent some time with me showing me various designs. Nothing was too much trouble he put me at ease straight away. This is my first time at Furniture Village and it certainly will not be my last.
Very helpful
Terry was helpful , gave us lots of space to consider our options… was a good experience compared to some other outlets
Dining table and chairs
I bought a table and chairs today from furniture village and was helped today by Terry who explained everything in great detail and helped us to finalise the purchase. Happy guy who put us at ease and helped us over the finishing line. A great help 5 stars 🌟
Absolutely fantastic
Absolutely fantastic! We've been looking for a sofa for weeks and Johnny and Terry are not just sales staff - we walked in and within 1h walked out with a sofa to be delivered in up to 7 days ! How amazing!
Morgan was very professional.
Morgan was very professional and and made my experience a pleasurable one. Will definitely be ordering again.
We had a really great experience with Terry in the Chester sealand Road Branch.
We had a really great experience with Terry in the Chester branch had previously been in to have a look to get an idea of what it was we wanted. When we had decided we went back and Terry was on hand to help us complete our order nothing was to much trouble for him and everything went smoothly.
Morgan was fantastic
I was looking for a new sofa set and the salesman Morgan Sing was absolutely brilliant. A true accolade to the business. Nothing was too much trouble for him and he was very informative. The quality of furniture in store was also very impressive which made spending my money with furniture village a very easy decision. Thank again Morgan!!!
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