Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 1 av 5 stjerner

I bought 13 month ago a Taylormade bag and now I have a big hole in the taylormade bag they say the one year warranty is over so they cannot help me this is very bad because this kind of bag I only us... Vis mer

Vurdert til 5 av 5 stjerner

Ordered three (3) play off shirts, which were marked down. Shipping fee was very low and received my order within 4 days. Kept up to date with confirmation/delivery details via email. When package arr... Vis mer

Vurdert til 5 av 5 stjerner

Footjoy deluxe golf shoe bag. Ordered this product on the Wednesday and was delivered by Friday. Good quality product at a very competitive price. Have used Function18 and as previously they provide g... Vis mer

Vurdert til 5 av 5 stjerner

I am a sceptic online purchaser and had never used Function18 before. Prices seemed really good and free delivery to New Zealand??? Where's the catch??? Turned out there was none. Very impressed. Ord... Vis mer

Informasjon om virksomheten

  1. Golfbutikk
  2. Herreklesbutikk

Skrevet av virksomheten

We are online retailers of performance golf wear and lifestyle apparel, our emphasis is on golf outfitting and layering from head to toe. We pull together the best products from the world’s leading brands to give our customers a cutting edge look both on and off the golf course. Function18 was born out of a history of golf retail spanning twenty years; we’ve coupled a passion for apparel and styling with an excellent customer experience. Our customer is highly valued and we strive to keep them content in all their dealings with Function18, they are our business and our strongest ally. Our customer base boasts an alumni of global sports stars, musicians, entertainers and Royalty but as much as we take this as a great compliment, our goal is to carry on servicing people whose passion for golf is unerring and for who, appearance is just as important as the driver in their bag.


Kontaktopplysninger

4,0

Bra

TrustScore 4 av 5

4k anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har ikke svart på negative anmeldelser

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

Great Selection, Price and Super Fast Shipping!

I was worried when I first ordered but this company is legit! Got a pair of Puma jackpot joggers for $30less than Amazon or any U.S. retailer in a color that no one stocked besides Function18. Best part, I got it in 4 business days. I will be buying a lot more from Function18!

20. juli 2022
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Outcome of Missing Package

Exceptional customer service and handled an issue with an order that was never received both professionally and expeditiously. DHL was the carrier and left a package at my office back door except the package was apparently stolen. After a week of extremely polite and timely progress updates on the inquiry, Function 18 determined that a full refund was in order. Kudos to Function 18 and looking forward to placing new orders in the future.

15. juli 2022
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

I had a problem with a belt 7 months…

I had a problem with a belt 7 months after I purchased it, and function18 (Michael) dealt with the problem brilliantly with a full refund or credit.. Absolutely fantastic from these guys.. Keep up the good work boys! *****

3. juni 2022
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

The Best !

I have used this company for years. In my opinion by far the best golf retailer on the Internet. Unbelievable choice of brands and goods. Excellent service, hassle free returns and a great rewards system. They deserve every success.

27. mai 2022
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Leider sehr sehr unzuverlässig !

leider schon 3 mal Schuhe bestellt, Bestellung abgeschlossen, bestätigt und Geld überwiesen und dann das:

Erst:
Thanks for shopping at Function18. Your order will be processed by Global-e, our global fulfilment partner as Merchant of Record. We are happy to inform you that this order is now confirmed and we will begin processing your purchase for despatch.

Dann:
We regret to inform you that we are unable to fulfill your order as the product is currently out of stock. We confirm that this order has been cancelled and any charges made will be reversed.

Leider ein sehr sehr unzuverlässiger Shop. Sie bieten Produkte an, die gar nicht im Lager vorhanden sind. Rate jedem, wo anders Golfsachen zu bestellen ! Es gibt viele gute Alternativen !

15. mars 2022
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

BEWARE - F18 Don’t stand by their Products

I purchased a pair of Adidas BOA at $250 which lasted me 9 months before the heel padding worn off and no longer fit for purpose. When I contacted F18, firstly they insinuated I was making a fraudulent claim then they claimed it was wear n tear after 9 months. I have bought Nike trainers that have lasted me years which I wear everyday at half the price. This will be the last time I ever purchase from their website - BEWARE

5. januar 2022
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Quality Company with equal service

This is a Company that I will buy from again . Bought a pair of golf trousers that were faulty . Ok these things happen but the way my complaint was handled was excellent. Very professional. Issued a full credit note .
Many thanks
Michael Maxwell

22. november 2021
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Great service

Great service all items arrived quickly and managed to grab myself a bargain in the sales which was great. Unfortunately had to return one item as I was a bit hopeful on my waist size when ordering but returns process was easy. Will definitely buy again in the future.

10. august 2021
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Fantastic website!

Fantastic website!! Came across this when I was looking for a gift for my partner and can’t fault the shopping experience/delivery. The order was dispatched about 2 hours after I placed it and even arrived a day early. Will definitely use this website again

14. juni 2021
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Very poor customer service after a…

Very poor customer service after a delivery was not completed. My issue was dismissed despite being without a top costing £54. If this is the way you treat customers I will not be using function 18 again. Just in case you’re not aware there are plenty of other sites

9. april 2021
Anmeldelse skrevet uten oppfordring
Logoen til Function18

Svar fra Function18

Beat us to it Simon but to clarify, no you will NOT be using us again.

Your order was placed on the evening of the 28th, dispatched on the 29th and delivered on the 30th. A delivery for which we have photographic evidence; now obviously you're aware that you have a box placed at the entrance to your property with the following written notice, 'parcels + deliveries in here please. Thank you'. It is only for the grace of any poor soul reading this farce that it's necessary to relay this vital information, come disclaimer.

DPD had no interest in entertaining your claim and neither do we. If you so deem the positioning of said box to be a 'safe place' then you and only you can be responsible for what happens to any parcel that has been left there, quite clearly under your instruction.

We are still at a loss as to what you were expecting us to do? Re-ship at our cost? Plus of course the added resource required to drive to your house ourselves and remove aforementioned (god forsaken) box, so that this situation doesn't repeat itself? However, who's to say that you don't have a replacement box waiting in the wings? Too many variables.

This is one for the authorities; of course we will co-operate fully with any Police investigation and provide them with the photographic evidence previously referenced.

Vurdert til 5 av 5 stjerner

Best ever online experience

i was very sceptical ordering since i live outside EU in Norway.also i thought the freight and cost was very low.but the summary said it was the total.so waiting for this i hoped for quick passthrough in coustums.
i ordered tuesday and had the bag inhouse friday at no extra cost.
am very happy with quick delivery at very good price and low freigtcost.
i will buy again from this company.

26. februar 2021
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Great service

after reading some reviews posted on here It looks like its the couriers that are causing issues !!
I've been using F18 for over 7 years and have never once had courier,ordering or returns issues .I had a problem with one of my first orders when i wasn't that clued up with ordering online and ended up doing my order over the phone with a very understanding and helpful member of staff. Not just F18 but other online companies get bad reviews because everything is done by emails.Sometimes a phone call to the company (if they answer) is a quicker way to resolve the problem !
Keep up the good work F18 in these challenging times.
shaun Holding,Basildon ,Essex

24. desember 2020
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Bad service ! Avoid this company !

Package got lost at the carrier. That's nottheir fold.
Was ís their fold is that they don't do anything about it. I've sent them several mails.
Yesterday i contacted Paypal to have my payment reversed.
Bad service ! Avoid this company !

22. november 2020
Anmeldelse skrevet uten oppfordring
Logoen til Function18

Svar fra Function18

Hi Jeroen,

Sorry to hear about the loss of your parcel and subsequent poor customer service.

Would you mind indulging us with the email address to which you were trying to communicate, that way we can investigate and press for disciplinary action.

Given that it's a courier/delivery related issue, it's safe to say that our in-house customer service team will be completely unaware of this issue and that your communication has been with Global-e, the handler. In this situation we feel it would be much fairer to locate the incompetent at Global-e, rather than jeopardise the livelihoods of all the staff at Function18 and on reflection, hope that you agree.

Regards,

The F18 team

To follow up on that Jeroen, our customer service team have confirmed that we received an email from you at 09.53am on the 17th, which they immediately forwarded to Global-e to pick up the issue with DPD (not cut and dried as it was delivered according to DPD & you're obviously contesting that) and at 10.26am relayed that information to you; we did not receive a reply from you and have had no further communictaion with you, bar this review. The assumption therefore is that any of your subsequent emails went directly to Global-e and we will of course follow that up with them.

Raising a PayPal dispute might well have been a smart choice but be aware, you may need to communicate further with Global-e in this event, as PayPal will ask for proof of delivery and the DPD tracking will suggest that delivery has taken place, so they might not side with you in the first instance. Like the courier, it's not our account, so we aren't in direct control of those funds. If you need any assistance in reclaiming the funds please let us know at info@function18.com and we'll assist.

A futher follow up;

Global-e have confirmed that they communicated with you on the 17th as well, with the information that your parcel had been left with a neighbour. Obviously at that point they were unaware that you had already been to the neighbour in question, to find that they did not have your parcel. Global-e will confirm with DPD today that you did not request the 'deliver to neighbour' option (as we assume you didn't) and also that the GPS location of the drop off corresponds with the claimed delivery address, #166. At that point DPD will be held liable and Global-e will return your funds

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.

Lær mer om andre slags anmeldelser.

Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.

Lær om anmeldelsesprosessen på Trustpilot.

Her får du åtte tips om hvordan du skriver en god anmeldelse.

Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.

Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.

Ta en titt selv