Frasers Plus Anmeldelser 

Svar fra Frasers Plus

21. sep. 2026

Hi Sharon, thank you for taking the time to leave a review. We're sorry to hear that you're unhappy with your experience.

The APR applicable to a Frasers Plus account is presented during the application process and within the account Terms & Conditions, allowing customers to make an informed decision before entering into the agreement.

We're also concerned by your comment regarding being charged "double interest". Interest is applied in line with the repayment plan selected and the terms of the account. If you believe interest has been applied incorrectly, we'd encourage you to contact our Customer Service team so we can investigate your account and provide a full explanation of any charges.

We're sorry to hear that you feel your emails have not been responded to and understand why this would be frustrating. If you remain dissatisfied after we have reviewed your concerns, information about our formal complaints process and your right to refer a complaint to the Financial Ombudsman Service will be provided where applicable.

Svar fra Frasers Plus

21. sep. 2026

Hi Gita, thank you for taking the time to leave a review. We're sorry to hear that you're dissatisfied with your experience and understand how frustrating disputes relating to returned items can be.

We want to reassure you that disputes are investigated based on the information and evidence available to us, and in some cases this may require us to obtain additional information from the retailer before a final decision can be reached. We appreciate that this can be a lengthy process and understand the frustration this can cause when you feel a return has been completed.

We're sorry to hear that you feel unsupported throughout the dispute process. Our aim is always to review each case fairly and thoroughly, and we take customer concerns seriously. If you have an active complaint or dispute, we would encourage you to continue engaging with our team so we can ensure all available information is considered as part of our review.

We recognise that this experience has left you with a negative impression of our service, and we're sorry that we have not met your expectations on this occasion

Svar fra Frasers Plus

21. sep. 2026

Hi Muhammad, thank you for taking the time to share your feedback. We're pleased to hear that you've found Frasers Plus to be an easy and flexible way to manage your payments.

We're sorry to learn about the confusion you experienced when trying to use your account in-store. While we appreciate how frustrating this must have been, some retailers may ask customers to provide valid identification when using a Frasers Plus account in-store as part of security and verification checks. This helps protect both our customers and their accounts from potential fraudulent activity.

We understand your comments regarding the lack of information about ID requirements within the app and appreciate you bringing this to our attention. Feedback like yours helps us identify opportunities to improve the information we provide to customers and make the purchasing process clearer.

Svar fra Frasers Plus

21. sep. 2026

Hi Caroline, thank you for taking the time to share your experience. We're sorry to hear you've been unable to access your account following the loss of your phone.

If you have a new mobile number, please get in touch with our customer service team so we can help update the number registered on your account. For security reasons, an active mobile number is required to access and manage your account, and without one you may be unable to log in.

We're sorry if the advice you previously received left you feeling that there were no options available. Our team will be happy to review your circumstances and explain the steps needed to regain access to your account.

Svar fra Frasers Plus

21. sep. 2026

Hi Owen, thank you for taking the time to leave a review. We're sorry to hear that you're unhappy with your experience.

If a customer anticipates having difficulty making a payment, we would always encourage them to contact us as soon as possible so that we can discuss the support options that may be available. We understand that circumstances can change, and we're committed to working with customers wherever we can.

However, when a payment is missed, a £12.00 missed payment fee may be applied and the account may fall into arrears. In these circumstances, the repayment plan may also be automatically adjusted to help reduce the arrears balance and support the customer in bringing their account back up to date. Information regarding missed payments, fees, and repayment plans is outlined within our Terms & Conditions and FAQs.

We're sorry that your experience has left you feeling this way. If you'd like us to review your account and discuss your specific circumstances, please contact our Customer Service team via the app or online and we'll be happy to help.

Svar fra Frasers Plus

21. sep. 2026

Hi Martin, thank you for taking the time to leave a review. We're sorry to hear about the issues you've experienced with your order and understand how disappointing this must be, particularly as this was your first purchase using our payment service.

As Frasers Plus provides the payment facility, the delivery of orders is managed by the retailer and their chosen courier. We appreciate that seeing your parcel remain with the courier for an extended period without delivery can be frustrating, especially when you're eagerly awaiting your order.

If your parcel has not been delivered, we would encourage you to contact the retailer directly for an update on the shipment. However, if you have concerns about the transaction on your Frasers Plus account, our Customer Service team will be happy to review this with you and discuss any available options.

We're sorry that this experience has left you considering closing your account and hope the delivery issue can be resolved as quickly as possible.

Svar fra Frasers Plus

21. sep. 2026

Hi Patrick, thank you for taking the time to leave a review. We're sorry to hear that you found the repayment plan setup confusing and that your experience did not meet your expectations.

Customers can choose from a range of repayment plans, including interest-free options where available, and details of the available plans, associated interest rates, and monthly payment amounts are displayed within the app. We appreciate, however, that if you're new to the product, understanding the different options can sometimes feel overwhelming.

We're sorry to hear that you found it difficult to switch to your preferred repayment plan. Our aim is to provide customers with flexibility and control over how they repay their purchases, and we understand how frustrating it can be if this process does not feel straightforward.

If you would like assistance reviewing your current repayment plan or understanding the options available on your account, please contact our Customer Service team via the app or online. We'll be happy to explain the plans available to you and answer any questions you may have.

Svar fra Frasers Plus

21. sep. 2026

Hi Mariah, thank you for taking the time to leave a review. We're sorry to hear about your experience and understand your frustration regarding the balance showing on your account and the impact you believe this is having.

We appreciate that you have been corresponding with our team for some time and that you have already provided account information and supporting evidence. We understand how disappointing it can be when you feel your concerns have not yet been resolved.

Account balances, complaints, and credit file reporting are all subject to review and investigation to ensure that any changes made are accurate and supported by the information available. For this reason, we are unable to make amendments to an account or credit file until the appropriate investigation has been completed.

We're sorry that you feel your case has not progressed as expected. As you already have an active complaint, we would encourage you to continue working with the complaints team handling your case so they can complete their review and provide a formal outcome.

We appreciate you bringing your concerns to our attention and are sorry that your experience has not met your expectations.

Svar fra Frasers Plus

27. aug. 2026

Hi Tina, thank you for taking the time to leave a review. We're sorry to hear that you're unable to log in to your account.

We understand how frustrating it can be when you can't access your account, especially if you need to check your balance, make a payment, or manage your repayment plans.

If you haven't already done so, please try resetting your password and ensure you're using the latest version of the Frasers Plus app. If you're still unable to log in, please contact us via our support channels so we can investigate the issue and help restore access to your account as quickly as possible

Svar fra Frasers Plus

27. aug. 2026

Hi Bethan, thank you for taking the time to leave a review. We're sorry to hear that you've had such a disappointing experience.

We understand how frustrating it must be to receive incorrect items on more than one occasion, particularly when you're also waiting for a refund to be credited to your account. We appreciate that this would leave you feeling let down and lacking confidence in the service you've received.

Regarding the £49.99 refund, we'd like the opportunity to review your account and check the status of the transaction, as refunds can sometimes take time to appear depending on how they have been processed.

Please contact us via the Frasers Plus app so we can investigate this further and provide an update on both the refund and any account-related concerns.

Svar fra Frasers Plus

27. aug. 2026

Hi Les, thank you for taking the time to leave a review. We're sorry to hear that you've been disappointed by the returns process.

We understand how frustrating it can be when an item doesn't fit and you then incur return postage costs, as well as not receiving a refund for the original delivery charge. We appreciate that these costs can be disappointing, particularly when the purchase hasn't worked out as expected.

As Frasers Plus is the credit provider, we're unable to set or refund delivery and return charges, as these are determined by the retailer and their returns policy. We'd recommend contacting the retailer directly if you'd like to discuss the charges applied to your order.