Frankfurt Airport Anmeldelser 

Das neue Terminal 3 hat zwar grosse Flächen aber auch lange Wege. Der Skyline Zug stopt mehrmals auf dem Weg zum Terminal 3 ohne erkennbare Gründe. Dann ist die Security nicht gut besetzt. Bei Abflug eines A380 gibt es nicht einmal eine Business bzw First Abfertigung. Man wird vielmehr zur Economy geleitet und steigt queer ein was von anderen Passagieren verständlicherweise als Vordrängeln interpretiert und kommentiert wird... so geht Kundenservice sicher NICHT.

Una experiencia absolutamente desesperante. De los peores aeropuertos para hacer escala.

Es increíble lo mal organizado que está el aeropuerto de Frankfurt. Después de llevar tres vuelos en un mismo día, me encuentro con colas interminables y la obligación de pasar, una vez más, por un control de seguridad simplemente para ir de una puerta de embarque a otra, sin haber salido siquiera de la zona de tránsito.

Entiendo perfectamente la necesidad de garantizar la seguridad, pero lo que resulta incomprensible es la absoluta falta de eficiencia y organización. Los pasajeros nos vemos obligados a perder muchísimo tiempo en controles repetitivos, soportando esperas absurdas y el estrés añadido de poder perder nuestras conexiones.

Un aeropuerto internacional de esta magnitud debería ser capaz de gestionar los tránsitos de manera mucho más ágil y razonable. En lugar de facilitar las conexiones, parece diseñado para complicarlas.

Una experiencia frustrante, agotadora y completamente innecesaria. Evitaré hacer escala en Frankfurt siempre que tenga otra alternativa.

Sehr schlecht. Die Fluggäste müssen viiiiiiiiiiel zu lange Wartezeit für die Sicherheitskontrollen anstehen und wenn man dieser Strapazen überwunden haben, jagt der Fluggesellschaft durch Flughafen, wegen die Änderungen, im Minutentakt, Gats Nummern.

One word sums this experience up! "Useless". This airport is trying to handle more flights and passengers than it clearly can. On arrival, even though we were on special assistance, we had to wait for over 2 hours in the queue for passport control. We are both over 70, and I have serious back problems which are aggravated when standing this long. We finally reached 1 of the 3 open passport positions; the other 2 were only waving in EU citizens. A further 3 positions were not even manned. The policeman at the checkpoint was not helpful and, as far as I am concerned, just rude. The same awful service was given by security staff upon our return flight through this awful airport. Only half the positions were manned. A lot of staff were just hanging around talking amongst themselves. None of them care, and they are either not managed or very poorly managed. We will never use Frankfurt Airport again. I have only given 1 star because a 0-star rating is not available. Finally, I will bet money that no management or staff will even read this review, let alone try to improve things

Das Personal war freundlich. Die Gepäckausgabe trotz neuem Terminal ist ein unglaublicher Vorgang. In einer Minute purzeln 5 bis 9 Koffer auf das Abholband. Wenn es keine grossräumigen Lücken gibt wartet der Koffer bis die KI entscheidet und den Weg frei gibt. Nach 90 Minuten kam der Koffer endlich auf das Gepäckband. Viele Fluggäste standen noch und haben gewartet. Unfassbare Zustände die man den Flug "Gästen" deren Abholern und Bahnreisenden zumutet.

⭐ 1/5 – Absolut enttäuschend und inakzeptabel!

Am 27. Juli habe ich unmittelbar nach Verlassen des Flugzeugs meine verlorenen Kopfhörer gemeldet – inklusive Flugnummer, Sitzplatznummer und sämtlicher relevanter Informationen.

Dank der Ortungsfunktion konnte ich sogar nachvollziehen, dass meine Kopfhörer das Flugzeug verlassen haben.

Seit fast 10 Wochen warte ich nun auf eine Rückmeldung. NICHTS! Keine Information, keine Klärung, keinerlei Unterstützung.

Ich frage mich ernsthaft, was mit gefundenen Gegenständen dort passiert. Bei einer derart mangelhaften Bearbeitung entsteht zwangsläufig der Verdacht, dass Gegenstände möglicherweise einfach verschwinden. Vielleicht solltet ihr bei der Personalauswahl etwas genauer hinschauen.

Ein Lost-and-Found-Service, der weder Gegenstände wiederfindet noch auf Verlustmeldungen reagiert, verfehlt seinen eigentlichen Zweck vollständig.

Absolut enttäuschend. Ich kann diesen Service definitiv nicht empfehlen!

Shocking arrival process for non german citizens, i have been in a queue for 45 nins and it looks like another 45 mins to go. After a 24 hour flight from Australia, we are all tired, exhausted and the German staff dont seem to care. I im never flying into Frankfurt again. I wish I read the reviews before booking this flight.

Appalling experience. Terminal 3 and the Priority Lounge and walkways to get there look so dated, skirting boards scratched by trolleys and bags look 20 years old. The worst experience of all was waiting in line for 2 hours with hundreds of non-EU passengers to get through passport control to leave EU. Only 2 border control staff to process all of us. Worst airport experience I’ve had in a long time!

The worst airport, staff, and service on earth, period. I had no word for this airport. Stay away if you can. Going through hell will be easier….

Awful experince, never again. I had a connected flight and I was passing border control and security check, as a result I was late for my second flight and plane was gone...I tried to ask a border control assistant if I have enough time, she said yes, also at the security check I told workers that my flight is in 15 min. They did not react so much and then 2 policemens were there for other reasons for some couples check and I started to explain that my flight is in 15 min. They told me "you had to come earlier". Well, I was in pass checking...how could I be there earlier? I cried and shouted my flight is leaving soon, police just ssid if you raise your voice again we will keep you. Moreover my bag stayed there and my sweater and they were not scanned. I just left them there cause my plane was already leaving. I just run.
Very rude airport staff, which says whatever they wish. How I come earlier if I had a connected flight? So, never NEVER ever I choose Frankfurt airport.

Dieser Flughafen wird immer schlimmer mit der Gepäckverladung zum abholen. Man steht 1 Stunde und es gibt noch nicht mal eine Zeitangabe wann das Gepäck erwartet wird.
Das ist das Kundenungteundlichste was es gibt. Wenn ich sp m7t meinen Lunden umgehen würde, dann würde ich keine Arbeit mehr haben.
Einfach nur eine yfrechheit was dieser Airport heraus nimmt. Haben ja nichts zu befürchten.

Very disappointing experience at the security checkpoint towards Gate A60. A female employee repeatedly raised her voice and used a hostile tone and aggressive gestures instead of communicating her instructions clearly and professionally. We were travelling with two tired young children and remained calm and cooperative throughout. Security rules must be respected, but passengers should also be treated with patience and dignity. I reported the incident and sincerely hope appropriate measures are taken.

I asked for assistance due to a foot problem. On arrival there was no help available. The coordinator was very unfriendly. He just told us we would miss our flight. No help, no alternative, no empathy.
We made it by ourselves to our flight due to a small delay. That was nice but after 2 days I am still in pain.

People don't ask assistance for no reason. It was chaos on that airport and nobody seemed to care.

Next time Air France again. CDG is big as well but the people working there are caring and helpfull.

Ich habe Fluggäste abgeholt.
Die Beschilderung zu den Parkplätzen eine absolute Katastrophe. Irreführende Bezeichnung und wegführung. Stellflächen so eng, dass Aus- und Einstieg ohne Kontakt mit nebenstehenden Fahrzeugen/Pfeilern eine Herausforderung darstellt.
Ich musste zum Terminal 1 Ankunft.
Auch hier die Beschilderung nicht zielführend, im Gegenteil ohne Nachfragen kaum möglich. Das Servicepersonal versteht kaum deutsch und weiß nicht was man von ihnen will.
Ich hatte die Info, dass meine Fluggäste am Gate 13 eintreffen. Auf Rückfrage beim Service wo ich hin muss - da kann man nicht direkt hin. Wo genau ich hin muss konnte man mir nicht genau erklären.
Fazit: Fraport möchte ein global player sein ist aber amateurhaft.
Eine vernünftige Beschilderung und vor allem Service Personal kann und darf nicht am Geld scheitern.

Worst experience for passport control. Currently in queue for non EU passport. Have already waited 1 hour and 30 mins. Estimate another 30 minimum. Poorly managed with some queues short and others winding. Absolutely chaos and for a short business trip I won’t be using Frankfurt airport again.

Incredibly rude staff member in the luggage department.
He volunteered that he was the manager.
I suggest he attends a customer service course and learns how to deal with members of the public.
Absolutely shocking behaviour. Not a good representative for Frankfurt Airport.

I would rate Lufthansa and Frankfurt airport as minus 5. Rude, inefficient and arrogant.

I had booked wheelchair assistance at all the airports on my route. Only Lufthansa and Frankfurt had none available. I almost missed my flight to Alicante due to no assistance to get to gate in time from lounge.

I also almost ended up having to sleep upright on a bench overnight, 3 months after a hip,replacement, as an assistance car I flagged down suddenly decided to dump me at Gate A13 instead of taking me out of the EU security area into the area which was non EU so that I could stay at the MYCLOUD transit hotel overnight located at Z, before my morning flight.

One car I tried to get on took me a few feet. The driver was an extremely large woman wearing a black pant/dress and bright red lipstick - car number was 31. She was the rudest of all the rude people I had to deal with at the airport. She should be fired. We who live in Canada would never talk like that unless extremely and deliberately provoked and even then…….?

I hope,to never have to book Lufthansa again and definitely not if it stops in Frankfurt.

One of the worst airport experiences I’ve ever had.

I fly overseas almost every month, sometimes even more, and I can honestly say I’ve had better airport experiences in developing countries and even in conflict-affected areas such as Afghanistan, Syria and parts of Africa. I never expected an airport in Germany to leave such a terrible impression.

The worst part was the immigration officer’s behaviour towards my mother and daughter. They mistakenly thought the immigration clearance was already completed and followed me out. Instead of calmly explaining the situation, the officer came out shouting at them, slammed his door, and told them “USE YOUR BRAIN” while circling his finger beside his head in a gesture implying they were crazy.

My mother does not understand English well, and this was clearly an innocent mistake. My daughter was also completely shocked. Watching my mother’s ashamed face after being treated this way was deeply upsetting. There is simply no excuse for speaking to passengers, especially an elderly person, in such a degrading manner.

And unfortunately, the poor service did not stop there. The airport had extremely limited seating, very few cafés/eateries with barely enough seats, self-check-in kiosks that repeatedly redirected us without working properly, long queues with only two assisted check-in counters open, a confusing tax-refund process, and unnecessarily repetitive immigration procedures involving both kiosks and counters.

What should have been a straightforward departure became an unnecessarily stressful experience.

I did encounter two staff members who were genuinely friendly and helpful. That was the only part of this entire experience that was worthy of the one star.

9 August 2026 — Qatar Airways FRA–DOH, 17:15