Have only recently found Foyles Books online when I wanted to order some of the Angela Marson DI detective Kim book series, plus some others too. Items that were in stock and available were dispatched... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I was sent the wrong edition of a new book and Lisa very quickly arranged for a new copy to be sent and for the original to be collected. Very speedy resolution.
Quick resolution to my online payment problem and helping me with alternate payment methodsade the process of purchasing remote very easy. Relieved that there was someone responding to the call for he... Vis mer
I asked Foyles customer support in connected with an author. It turned out not to be something that Foyles dealt with but they not only responded in super fast time and on a Saturday but also provi... Vis mer
Informasjon om virksomheten
Opplysningene stammer fra ulike eksterne kilder
Londons most famous bookshop offers a huge range of fiction and non-fiction, including medical, business and textbooks, as well as signed copies, gifts, stationery, sheet music and Rays Jazz, all available instore and online with savings of up to 40% and free postage on orders over £15 , plus in-store signings and author readings
Kontaktopplysninger
Storbritannia
- www.foyles.co.uk
4,1
Bra
268 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 33 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av to uker
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Excellent service
Alyssa at customer support was extremely helpful.
She is a great asset to Foyle's
13. november 2023
Anmeldelse skrevet uten oppfordring
Svar fra Foyles
Hello,
Thank you for your feedback, I am so happy to hear that Alyssa was so helpful in answering your query.
I will be sure to share your kind words with her.
Have a lovely day,
Foyles Customer Care Team
Getting technical help from a publisher
I had an issue with a language course book that I bought from Foyles. It took a bit a persistence on my part and on the part of Foyles, but we got there in the end. All's well that ends well...
31. oktober 2023
Anmeldelse skrevet uten oppfordring
Svar fra Foyles
Hello,
Thank you for your feedback, I am happy to hear that our team were persistent in helping you with your query
Have a lovely day,
Foyles Customer Care Team
Excellent customer service
Excellent customer service! So many companies could learn from Foyles!
24. oktober 2023
Anmeldelse skrevet uten oppfordring
Svar fra Foyles
Hello,
Thank you for your feedback,
I will be sure to share your kind words with our team!
Have a lovely day,
Foyles Customer Care Team
Excellent customer service, thank you.
I had a query regarding a click and collect order, which was dealt with by email swiftly and efficiently, but most importantly, politely and courteously. It was clear Alyssa was keen to resolve my query ASAP, thank you for your help.
17. oktober 2023
Anmeldelse skrevet uten oppfordring
Svar fra Foyles
Hello,
Thank you for your feedback, I am so happy to hear that Alyssa was polite and courteous in resolving your query.
I will be sure to share your kind words with her.
Have a lovely day,
Foyles Customer Care Team
Excellent customer service
Royal Mail delivered my package to the wrong house, and Foyles replaced it for free after I wrote in. Received the book in a few days! Couldn’t have asked for a more satisfying experience. Beth was really kind and understanding through the whole process.
2. oktober 2023
Anmeldelse skrevet uten oppfordring
Svar fra Foyles
Hello,
Thank you for your feedback, I am so happy to hear that Beth was kind and understanding in helping you to get this resolved.
Have a lovely day,
Foyles Customer Care Team
ABSOLUTELY POSITIVE
Foyles are taking care about customers in different ways. You feel very comfortable and respected visiting stores. And with communication as well there are no any problems as it is in many other places where you have to wait for long or even for ever ... I got all answers on my questions in a very short time, very kind and with professionally precise explanation - not too much and not too less.
I have ordered book and I will need not to waste my time to go and get it. I just paid online, but book will be delivered to my door. Very comfortable. Thank you! :)
12. oktober 2023
Anmeldelse skrevet uten oppfordring
Svar fra Foyles
Hello,
Thank you for your feedback, I am so happy to hear that you've had such great experiences with us!
I will be sure to share your kind words with our team
Have a lovely day,
Foyles Customer Care Team
what a great service :o) dealt with my…
what a great service :o) dealt with my query in a timely manner, were extremely helpful and went the extra mile to help me :o)
even used a few Welsh phrases and went above and beyond to deliver brilliant customer service
Hywel
6. oktober 2023
Anmeldelse skrevet uten oppfordring
Svar fra Foyles
Hello Hywel,
Thank you for your feedback, I am so happy to hear that our team were so helpful and happy to go the extra mile in answering your query!
Have a lovely day,
Foyles Customer Support
5* Service
Jade was amazing - so helpful! Very clear, very friendly, and got everything sorted incredible quickly. Great customer service, and it’s obviously very important to this company (which we love to see!)
19. september 2023
Anmeldelse skrevet uten oppfordring
Svar fra Foyles
Hello Delme,
Thank you for your feedback, I am so happy to hear that Jade was so friendly and helpful with your query!
I will be sure to share your kind words with her.
Have a lovely day,
Foyles Customer Care Team
Quick resolution about my order status.
14. september 2023
Anmeldelse skrevet uten oppfordring
Svar fra Foyles
Hello,
Thank you for your feedback!.
Have a lovely day,
Foyles Customer Care Team
Quick and helpful resolution
Lisa resolved a lost book issue quickly kindly and provided us with options that could meet our needs. Appreciate having good service to help sort things when things happen outside anyone’s control. Professional and prompt.
13. september 2023
Anmeldelse skrevet uten oppfordring
Svar fra Foyles
Hello,
Thank you for your feedback, I am so happy to hear that Lisa was professional and prompt.
Have a lovely day,
Foyles Customer Care Team
Lisa was extremely helpful with the…
Lisa was extremely helpful with the problem I experienced with my daughters birthday present yesterday. Lisa dealt with the issue very swiftly and it’s very much appreciated.
11. september 2023
Anmeldelse skrevet uten oppfordring
Svar fra Foyles
Hello,
Thank you for your feedback, I am so happy to hear that Lisa was so swift in resolving your query.
Have a lovely day,
Foyles Customer Care Team
Account login sorted
I bought books in a Foyles shop on 26 August and the person in the shop transferred my points/rewards from an old loyalty card to the new Foyalty rewards card. Over the weekend I tried to set a new password but it didn't work. A week later, I contacted Customer Services and Alyssa did a great job. Though we managed to set up a password I could not access my account. I was clearly not that interested and unwilling to waste time trying to solve this. Alyssa on the contrary was determined to get it sorted and today got it sorted. Patience and perseverance, calm, determination and kindness are words that spring to mind. Thank you Alyssa.
11. september 2023
Anmeldelse skrevet uten oppfordring
Svar fra Foyles
Hello,
Thank you for your feedback, I am so happy to hear that Alyssa was determined to have this resolved for you.
I will be sure to share your kind words with her.
Have a lovely day,
Foyles Customer Care Team
Great service and shop
Great service and an awesome support experience. Amazing shop to visit if you love books. Highly recommended
8. september 2023
Anmeldelse skrevet uten oppfordring
Svar fra Foyles
Hello,
Thank you for your feedback, I am so happy to hear that our team in store are providing the experience we strive for!
Have a lovely day,
Foyles Customer Care Team
Helpful team
I bought books in a Foyles shop and transferred Foyalty rewards from an old card on Monday. The next day I was unable to access my account online, it refused my password. Alyssa at Customer Services was extremely helpful, transferred my points, which had not gone through in the shop, and helped me get back to my account online. Altogether a very satisfactory outcome.
29. august 2023
Anmeldelse skrevet uten oppfordring
Svar fra Foyles
Hello Kate,
Thank you for your feedback. I am sorry to hear that you were unable to reset your Foyles password, but I am very glad that Alyssa was extremely helpful in getting you back into your online account. It is great that she was able to transfer all of your points onto your new Foyalty card too. I will be sure to share your kind words with Alyssa.
Best wishes,
Foyles Customer Care Team
Had an issue with setting up my account…
Had an issue with setting up my account and your staff resolved it quickly. Have bought books and CDs from Foyles for many years and always top service.
29. august 2023
Anmeldelse skrevet uten oppfordring
Svar fra Foyles
Hello Ben,
Thank you for your feedback. I am sorry for the issue with setting up your Account but I am very pleased that our support team were able to resolve this quickly. I will be sure to pass along your kind words.
Have a lovely day,
Foyles Customer Care Team
Very helpful customer support
Jade S from customer support was extremely helpful when I emailed Foyles customer support regarding my Foyalty account. Quick responses, helpful action, patient and understanding. Really appreciated.
25. august 2023
Anmeldelse skrevet uten oppfordring
Svar fra Foyles
Hello Colette,
Thank you for your feedback. I am very happy to hear that Jade was extremely helpful and offered quick and patient responses while helping with your Foyalty account. I will be sure to share your kind words with Jade.
Best wishes,
Foyles Customer Care Team
Very helpful and friendly.
23. august 2023
Anmeldelse skrevet uten oppfordring
Svar fra Foyles
Hello,
Thank you for your feedback. It is great to hear that you received helpful and friendly service from our team. I will be sure to pass along your kind words.
Have a lovely day,
Foyles Customer Care Team
Alyssa was perfect
Alyssa was perfect : patient and efficient.
24. august 2023
Anmeldelse skrevet uten oppfordring
Svar fra Foyles
Hello,
Thank you for your feedback. I am so glad to hear that you received patient and efficient service from Alyssa. I will be sure to share your kind words with Alyssa.
Have a lovely day,
Foyles Customer Care Team
Ordered books were split in two…
Ordered books were split in two parcels. One parcel arrived on time but had a book missing and the other parcel was lost.
Communication with Foyles customer service was prompt and excelent, and they offered me a replacement order or a refund for the missing books.
So, 2 stars for shipment and 5 stars for dealing with the problem.
23. august 2023
Anmeldelse skrevet uten oppfordring
Svar fra Foyles
Hello Anze,
Thank you for your feedback. I am so sorry to hear that one of your books was missing and that another parcel was lost in transit, but I am very glad to hear that you were offered a refund or replacement and that our support team provided prompt and excellent communication.
Best wishes,
Foyles Customer Care Team
Excellent customer service support
There were some issues with my new Foyalty card which were addressed very quickly and clearly by Alyssa at customer services (the automated email which alerted my to the problems was very clear about how to email customer services and what information to include) and subsequent issues with re-setting a password were also dealt with promptly and effectively by Alyssa who updated me at every stage of the process
21. august 2023
Anmeldelse skrevet uten oppfordring
Svar fra Foyles
Hello Catherine,
Thank you for your feedback. I am sorry to hear of the trouble with your Foyalty card and password, but I am so happy that these issues were addressed very quickly, clearly, and effectively by Alyssa. I will be sure to share your kind words with Alyssa.
Best wishes,
Foyles Customer Care Team
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